Customer Care Service
Resume:
Michol Williams
Customer Service
Work Experience
Customer Service and Claims Representative
Anthem, Inc. - Cincinnati, OH
July 2015 to Present
• Provided a high level of customer service and claims of multiple claims for all federal employee groups; including hospitals, inpatient, outpatient and dental.
• Provided clear explanation of claims process and coverage to all federal employee groups
• Performed adjustments, invested claims and provided coverage
• Participated company health fairs in both 2017 and 2018, Customer Service and Sales
RDI Marketing - Blue Ash, OH
January 2013 to January 2014
• Answered incoming calls from customers
• Responsible for placing and processing clothing orders for Delia. and Alloy clothing line Food Service Worker
Kings Island - Mason, OH
April 2010 to August 2012
• Providing an enjoyable and unique dining experience for customers.●
• Accurately writing orders and advertising meals ‘
• Making sure all customers were treated fairly and appreciated.
• Preparing food that customers will remember and ensuring dining experience Education
Business Management
University of Cincinnati - Cincinnati, OH
August 2013 to April 2014
Psychology
University of Akron - Cincinnati, OH
August 2011 to May 2012
Skills
Customer Service (6 years), Call Center (6 years), Customer Care (6 years), CSR (6 years), Customer Support (6 years)
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