Customer Care Service Representative

CASEY CHUMBLEY **** Rialto Blvd. Austin, TX ***** Phone: 832-***-**** *****.********@*****.***

Results-driven wellness professional with seven years of experience in customer care, team leadership, and product guidance. I’m enthusiastic and empathetic in my approach to rapport building in client assessment.

Work Experience

7/2018-7/2020

Customer Experience Specialist

Family First Chiropractic, Dripping Springs, TX

●Built relations through delineating life experiences that influence customer problem points.

●Coached customers on best practices which effectively lead to personal growth and resolved issues.

●Recommended and sold products with in-depth technical knowledge, which led company sales growth of 75 percent, optimized customer experience, fueled company loyalty, and advocacy.

01/2017-7/2018

Wellness Advocate

Premier Family Physicians, Austin, TX

●Managed a high-stress client environment with a compassionate focus.

●Fostered client success with a keen awareness of time management in hourly sessions, actively listening, anticipation, and adaptation of customer needs via direct feedback.

10/2016-5/2017

Licensed Massage Therapist

Hand and Stone, Austin, TX

●Ensured customer privacy with sharp attention to detail for accurate documentation of personal records.

●Performed effective massage techniques to maintain 97 percent customer satisfaction rates.

05/2013-10/2016

Lead Massage Therapist Customer Service Representative

MASSAGE ENVY, Pearland, TX

●Consulted customer goals and implemented massage modalities to decrease stress and pain.

●Onboarded, trained and mentored new massage therapists.

Skills Customer Engagement, Emotional Intelligence, Problem Resolution, Time Management, Leadership

Education

03/2011 - 07/2012

Therapeutic Massage Certificate: Massage Therapy

Texas School of Massage - Houston, TX

07/2008 - 03/2011

Bachelor of Arts: Photography

Art Institute of Seattle - Seattle, WA

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