Analyst Software

GRACE OSEZUA

502-***-**** *************@*****.***

Education:

M.S. Information Systems, University of Maryland, Baltimore County (UMBC) Expected Graduation: May 2022 B.S. Information Technology, Crawford University, May 2010 Skills:

Operating Systems: Microsoft Windows, MAC OS

Cloud: OneDrive, Sharepoint

Database Management: SQL, MS Access

Software: Microsoft Office Suite, Tableau, Salesforce, BN Remedy Certifications:

ITIL, Comptia A+, Comptia N+, PMP Comptia Security + Projects:

Business Analysis, Standard Integrated Supports Inc January 2018 - Present

• Created a system for the Medical Administration Record

• Implementation of a payroll system

• Integration of vacation management system into HRFlex Business Evaluation, Heritage Bank September 2014 - August 2017

• Determined strategies to improve business processes

• Designed a wide range of automated banking terminals

• Developed an integration strategy for several classes of customers

• Developed a business plan for potential key investors Work Experience:

Business Analyst, Standard Integrated Support Inc., Baltimore, MD January 2018 - Present

• Worked with business managers to develop to develop business plans for the launch of products.

• Documented “As is” and “To be” functionality in preparation for data mapping as required.

• Conducted UAT software testing on the features during each sprint.

• Elicited requirements using several techniques of interviews, BRD document analysis, requirements workshops, demos, surveys and site visits.

Digital Analyst, Brown Forman, Louisville, KY Dec. 2017 – Dec. 2018

• Conducted software testing on platform on business operations

• Organized JAD sessions to allow stakeholders express their views and communicate with the other members of the team and resolve any issues that have and might come up later.

• Participated in developing functional requirements for business systems, created test documents and implemented applications.

• Arranged meeting with the vendor and various stakeholders to prepare the scope document. Product Owner, Digital Banking, Heritage Bank, Lagos, Nigeria September 2014 - August 2017

• Developed an integration strategy for the introduction of new automated technology by liaising with high-value customers and other stakeholders to better understand the end user experience.

• Collaborated with internal product and service teams to develop a seamless customer experience across the e-channels division.

• Continually tracked relevant market segments to develop strategic and tactical action plans across competitor analysis, data analysis, and research.

IT Helpdesk Support, Standard Bank Group, Lagos, Nigeria December 2010 - August 2014

• Provide support to end users on a variety of issues.

• Document, track and monitor the problem to ensure a timely resolution.

• Escalated issues to the proper help desk associate when necessary and followed up on any escalated issues, all within a timely manner

Extracurricular Activities:

Volunteer Advisor, Beside you for life January 2019 – Present

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