Manager Quality

BRIAN ANDERSON

Mount Juliet, TN, ***** • 615-***-**** • *********@*****.*** • Linkedin.com/in/brian-k-anderson1231/

STRATEGIC LEADERSHIP IN IT INDUSTRY, TEAM MENTORSHIP & PROCESS IMPROVEMENT

DIRECTOR OF IT EXECUTIVE LEADERSHIP

Accomplished leader with 25+ years track record of innovation and success with a strong technical background in solutions architect. Hands-on experience leading projects that transform business needs into technology results within the constraints of scope, quality, time, and cost. Excellent interpersonal skills; establishing and maintaining robust liaisons with team and key business partners to achieve required business goals. Highly skilled in leading teams towards success, troubleshooting issues, and improving company by implementing technical processes. A proactive achiever, adept at prioritizing tasks and completing them in a timely manner thereby producing positive results as well as exceeding client’s expectations. Expertise in strategic planning in a technology environment and delivering value-added products and services to increase business growth.

Key Competencies

Strategic Planning & Analysis Agile Development Capacity Planning Performance Testing Quality Assurance Disaster Recovery Budgeting & Cost Control Infrastructure Management Client Relationship Building Process Improvement Security Software Deployment Life Cycle Staff Leadership & Training Technical Issue Resolution

Customer Service & Satisfaction Project & Program Management Team Building & Leadership

KEY ACCOMPLISHMENTS

●Held accountable for applying high quality practices and processes in software development for Hospitality and Mortgage Lending.

●Oversaw IT offices based out of the US and its overseas offices including London, Singapore, Brazil, and Rome, as well as executed offshore development in Poland and Belarus.

●Renegotiated terms with vendors to save project costs by 50% of budgeted dollars.

●Transformed and managed a dysfunctional IT staff into a highly effective team for a global company.

●Built and implemented departments for Support, Development, and Quality Assurance.

PROFESSIONAL EXPERIENCE

Program Manager 3-D Technology Franklin, TN June 2016 – May 2020

Created SOWs and work orders to support the customers’ tasks by liaising with leaders. Generated comprehensive project plans within set time, resources, and cost constraints by leading cross-functional teams and ensured ongoing performance excellence. Contributed a significant role in phased checkpoint discussions and activities by advising the executive team. Formulated and maintained project risk management plans, performed networking, installed devices, tracked performance, and reported to senior management. Analyzed staff performance and project managers and prepared accurate statements of work orders to ensure smooth running of all operations. Developed and implemented strategic programs to support key customers that resulted in achievement of high-quality deliveries throughout enterprise.

●Oversaw the management of the largest customers for the company that accounted for 75% of the business.

CIO STR Hendersonville, TN Aug 2010 – Dec 2015

Built and led development, system administrator, and output teams to meet requirements of the changing business environment by implementing offshoring and methodologies. Created strategic plans to evaluate and manage the information and technology systems for STR. Played a key role in increasing collaboration among staff, management, vendors, and other technology resources within the organization and ensured maintenance of the professional environment. Oversaw the back-office computer operations of the affiliate management information system, including local area and wide- area networks. Managed various projects from inception to completion as well as information & communications systems, including voice, data, and office automation at a global level.

●Improved team quality of the IT department to meet the requirements of a fast-growing global business by introducing agile, quality assurance, and new technology.

●Enabled the systems to support end users in the computer hardware and software usage and streamlined the data center with virtualization and disaster recovery that reduced server footprint by 80%.

●Implemented agile methodology and strategic process into development and led the system security and back up procedures.

●Saved the company costs by ~40% on all purchases related to IT by restructuring the IT department successfully.

Manager of Quality Outcomes HCA Nashville, TN Apr 2009 – July 2010

Managed group tasks effectively with the close collaboration of business owners and project managers. Identified and troubleshoot technical issues for projects and live applications including Networking, SQL Server, Oracle, IIS, Windows Server 2005, and Windows Server 2008 through effective resolution strategies. Managed quality outcomes lab, performance tests, ORT successfully and allocated resources to ensure project completion within estimate hours.

●Reduced staff hours on Infrastructure monitoring by implementing and maintaining robotic scripts.

●Created new department for HCA that ensured the quality of software during the production phase.

●Updated testing lab and negotiated contract, and saved more than 50% of the budget.

Manager of Capacity Planning HCA Nashville, TN May 2005 – March 2009

Held full management accountability for the high-profile infrastructure projects and assigned resources to execute projects within the estimated hours. Directed performance tests to resolve Tier 3 production performance and availability issues of all levels of organization. Maintained production by controlling the budget of the capacity planning items. Created and maintained robotic scripts and addressed performance and availability issues by leading problem management incidents.

Manager of Performance Testing HCA Nashville, TN Dec 2001 – Apr 2005

Lead team in all phases of Performance Test to completion of project tacks. Integrated methodology and process into the organization to address testing needs to reduce issues for software. Controlled problem management incidents for performance and availability issues in production to resolution. Worked with Executive team to ensure budget planned to cover Infrastructure future needs for the business.

ADDITIONAL WORK EXPERIENCE

Director of GFS Labs Gallagher Financial Systems, Brentwood, TN

Director of GFS Labs, Support Manager, Quality Assurance Manager, Development Manager, Support Team Lead, Senior Programmer Metropolitan Federal, Nashville, TN

EDUCATION

Associate of Science in Business Data Technology, Nashville State Technical Institute

TECHNICAL SKILLS

MS SQL Server, Oracle, SQL, SQL Server, Windows Server 2008, SDLC

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