Assistant Service

Ashley Ann Burnes

***** *********** ****

Wesley Chapel, FL 33544

Phone: 813-***-****

Work Experience:

William’s Automotive Group/ Lithia Motors Inc. – April 2018 – Present Business Development Service Agent

As a Customer Service Agent, I am responsible for scheduling service appointments over the phone in a competitive and fast paced environment for three different dealerships. I work well alone or as a team player and I am able to meet weekly as well as monthly company goals. I answer phones to provide solutions and help address concerns the customer may have before and after they visit any of the three dealership locations. I am able to assist in warranty information, scheduling, inventory and general dealership information from the dealerships. As an agent, I am required to make outbound calls to customers to confirm appointments, get appointment feedback and gain more customer business by making service sales calls. I also direct customers to the requested person/department and collaborate with every branch in order to provide fast and efficient service.

Ross Dress For Less, Inc.- April 2017 – April 2018 Front End Supervisor/Sales Associate

Responsibilities include meeting and greeting customers, monitoring breaks, lunches of cash register personnel as well as processing returned items. I also ran cash registers when needed, processed markdowns, recovery of returned items to their appropriate departments, and assisted with the dressing room monitoring when needed.

Be Creative Painting Studio- August 2015 – April 2017 Assistant Manager

In my position as assistant to the owner, I independently taught painting classes to include one-on-one and group classes. I scheduled painting parties, assisted with maintaining inventory control, distributing finished products to the customers, running the cash register, glazing and firing of pieces the customers created. I also opened and closed the shop as well as running the shop when the owner was not present.

Education

Pasco Hernando State College – 2016 – December 2018 I have attended PHSC Porter Campus to obtain my AA in the Liberal Arts Degree. Wesley Chapel High School – Graduated in May 2016

Accomplishments and Interests

I received a $10,000 scholarship from WREC to assist me in obtaining my degree in the Arts. I have received numerous awards for my art, was a member of the National Honor Society, was a member of the Students Worship Arts Group. I am a friendly and outgoing individual and love meeting and being a part of a successful organization. I am confident and work well with others or independently.

References will be furnished upon request.

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