Engineer Software

Professional Summary

Senior IT consultant with over 10 years of combined experience as a Desktop Engineer, Application Packager and System Administrator. Expert knowledge of Design, Packaging, Sequencing, Distributing, Testing and troubleshooting. Excellent skill set in defect tracking, bug fixing and coding. An overall technical team player that adds value with excellent documentation, analytical and interpersonal communication skills. Contributed to multiple OS migration projects packaging applications for virtual and traditional desktop environments.

Areas of Knowledge

App-V 5.1, InstallShield, Orca

Windows 7, Windows 10

SCCM 2012

PowerShell, Batch

PS-Tools, ProcMon, ProcExplorer

Vmware, Microsoft Virtual PC

AppSense Application Manager

Marimba/Dell KACE 1000

Multi-Platform Networking

Systems Support

Technical Experience:

-Worked with several teams in perfecting the adoption of standards and best practices across the IT Division to eliminate redundancy, reduce costs, strengthen the resolution of issues, improve the delivery timeframe, and deliver key capabilities to support rapid business

-Established documentation standards and best practices for analysis, designe, testing for a major business unit.

-Experienced in creating and working on MST, MSP, MSM to use with MSIs.

-Worked on Conflict Resolution for Application Isolation

-Over four years of experience with SCCM

-Over six years of Microsoft AppV experience

-Well rounded skillset sequencing application on AppV Sequencer 4x/5.1

-Expertise in Windows Installer Technology and working with various applications for software packaging using Install Shield Admin Studio and Wise Package Studio

-Extensively used SMS/SCCM/DELL KACE/Marimba as deployment tool.

-Good experience creating Collections, Packages, Programs, and Advertisements in SCCM.

-Expertise troubleshooting via SCCM logs and troubleshooting the root cause for failure of applications on a client machine.

-Experience in using Windows Installer SDK development tools like Orca to work with MSI’s and debugging for package review/cleanup.

-Worked on various Application packages for Windows 2000 and Windows XP Professional, Windows Vista Windows 7 and Windows 10

-Experience with Dynamic Layering for Endpoint and Application Management suing VMWare Mirage Horizon.

Work History:

Chevron Houston, TX Oct2019–August 2020

Software packaging Analyst

Responsible for request processing and validation post packaging and assign to the off-shore team

Assist and direct the off-shore team on packaging efforts including keeping the clients in the update

Design packages using Wise Packaging Studio

Provide updates on on-going projects to the team and the client side on the weekly basis

Help coordinate the UAT process and over see the completion

Responsible for production integration after successful User Acceptance Test

Troubleshoot any software relate issues

Assist and work the escalation queue

ProTask, Inc.

Navy Federal Credit Union Vienna, VA Oct 2016 – July 2019

Software Packaging Engineer

Involved in windows 10 upgrade project by providing packaging expertise and troubleshooting efforts

Working with SCCM as an active member of Desktop Software Packaging team in deploying applications and upgrades to end users across the company

Sequenced applications using Microsoft App-V 5.1

Upgraded and delivered sequenced application to business unites for both windows 7 and windows 10 e.g. Avaya Interaction Center Client 7.3.5, UltraEdit 25

Duties involve Discovery, Requirements Gathering, Packaging, Unit Testing, User Acceptance Testing /End User Testing (UAT), Pilot and Deployment

Interacting with Users/Application contacts for Application Packaging & Distribution support for the implemented packages.

Performed UAT and test push packages to make sure they work on both platform windows 7/10

Involved in development work, integration of products into the current environment, testing and debugging.

TekSystems, Inc.

Anadarko Petroleum Houston, TX Dec 2015 – April 2016

Application Packager/Sequencing

Windows 10 Migration project

Converting the App-V 4x packages from Windows 7 to App-V 5.1 to Windows 10 environment

Evaluating the conversion to determine whether suitable to function on Windows 10

Conducting evaluation application to application to identify local installs from native

Using App-V 5.1 to sequence the application

Creating and supporting 32-bit and 64-bit application using InstallShield 2015 for native installs

Creating Connection Groups (formerly known as Dynamic Suite Composition)

Working directly with the SME’s for application configuration related issues and queries

Performing multiple tests for each application with end user to ensure the applications are packaged correctly before final deployment.

Working with Application Coordinators to test the application with the end users

Using BMC Marimba web-based deployment tool

Jupiter Group

Noble Energy, Inc. Houston, TX Jan 2012 – April 2015

Application Packager and Windows 7 Migration Project & Deployment Engineer

Windows 7 Migration project

Design establishing the Windows 7 packaging work flow and process for desktop environment

Established App-V 5.0 environment for testing phase

Managed Virtual Apps via App-V Management Console

Office 365 upgrade and distribution company-wide

Used InstallShield Admin Studio 10 for creating MSI packages, Transforms and Patches for Win XP, Vista and Windows 7

Created application layers using VMware Horizon Mirage as an alternate for application installation and distribution

Assisted Helpdesk with establishing set of rules in troubleshooting complex issues for software

Used Dell Kace 1000 as a distribution tool for domestic and international installs/upgrades

Cole Capital Houston, TX Aug 2011 – Dec 2011

Application Packaging/Sequencing

Used App-V 4.6 SP1 to sequence Win7 applications.

Used Wise Packaging Studio 8.0 for local installs

Created the VM Sequencing boxes and Test machines to test the applications

Wrote custom scripts for certain application involving driver files/hardware etc.

Used the tools to troubleshoot such as Orca, ProcMon etc.

Implemented the application compatibility standards for the client

Actively participated in weekly team meetings to help improve the productivity

Developed a requirement gathering process to help expedite the process

Performed QA for multiple applications

Anadarko Petroleum Houston, TX Nov 2010 – May 2011

Application Packager/Sequencing

Used App-V 4.5 to sequence packages for Windows 7.

Completed App-V 4.6 SP1 training and implemented to repackage and sequence new applications.

Evaluated applications to determine the process to sequence and edit using tools such as Wise Installation System, InstallShield Admin Studio, Orca, Process Explorer, Process Monitor and SFT Explorer.

Conducted extensive testing across multiple business units to verify the functionality of applications before production.

Used Marimba to deploy apps on test server and on production server.

Excellent at requirements gathering from SMEs as well as End Users one-on-one prior to packaging/sequencing applications.

Wrote custom scripts when needed for complex applications/scenarios.

Actively participated in weekly team meetings with clients and management to discuss technical issues and ways to improve productivity.

RBS Citizens Bank Siemens – Cranston, RI Feb 2010 – Sep 2010

Application Packager

Used Wise Package Studio 7.0 for creating MSI packages, Transforms and Patches for Win XP, Vista and Windows 7

Used various tools and utilities such as Procmon, Regspy, InControl, WIlogUtil etc, for troubleshooting

Used Wise Scripts and occasionally VBScripts for common tasks to be used in Custom Actions of the MSI Script.

Used SCCM as a deployment tool and to push app on user’s end for UAT

Created Batch files and exe files for manual installs and used wrappers for automated installs.

Created deployment scripts and worked with InstallShield 2008

Centralized distribution of packages using SMS 2003

Maintained the Database to keep track of all packaging and distribution projects

Worked with various tools of Wise package studio like Setup capture, Install Tailor, Isolation Wizard,

Validation tool, Wise Script editor in the packaging process

Provided training for new team members locally and for the overseas offshore teams.

Participated in everyday meetings for technical review on project deliverables. Interacted with the end users for the Technical Review process.

Unilever Corporation Dell – Trumbull, CT Sep 2008 – Nov 2009

Application Packager

Used Wise Package Studio 7.0 for creating MSI packages, Transforms and Patches for Win XP, Vista and Windows 7

Used various tools and utilities such as Procmon, Regspy, InControl, WIlogUtil etc, for troubleshooting

Developed Wise Scripts and VBScripts for common tasks to be used in Custom Actions of the MSI Script.

Created Batch files and exe files for manual installs and used wrappers for automated installs.

Created deployment scripts and worked with InstallShield 2008

Used VBScripting for any custom actions make part of the installation process

Centralized distribution of packages using SMS 2003

Maintained the Database to keep track of all packaging and distribution projects

Worked with various tools of Wise package studio like Setup capture, Install Tailor, Isolation Wizard,

validation tool, Wise Script editor in the packaging process

Provided training for new team members locally and for the overseas offshore teams

Coordinated with Requesters, Vendors and Subject Matter Experts to gather packaging requirements for software.

Performed multiple initial tests for each application with end user to ensure the applications are packaged correctly before final deployment.

Built and maintained 20+ physical and virtual machines for the lab.

Prepared the machines for users to perform UAT and Profile testing.

Assisted remote users with testing using Web-Ex and RDP.

Participated in everyday meetings for technical review on project deliverables. Interacted with the end users for the Technical Review process.

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