Manager Marketing

Mark J. Dau

Millington, NJ 908-***-****

****.*.***@*******.*** linkedin.com/in/mark-dau

Technical Communications Leader

Write, create, and produce communications & technical media to improve employee productivity and morale

Technical, employee, and marketing communications expert specializing in communications planning, execution, and consulting to improve employee productivity and morale. Approachable and innovative specialist with expertise in translating detailed technical information into easy-to-understand communications, creating different collateral materials, planning and executing live events, directing, writing, editing, and producing videos, and multi-media campaigns to enhance engagement. Collaborative and consultative to advise executives and business partners of all levels, gathering requirements and needs into strategic messages. Songwriter able to convey unique, creative, and memorable message with incorporated musicality.

Technical & User Communications

Audit and Risk Preparation & Communication

Technical Writing & Content Management

Communications Plan Development & Execution

Collateral Writing & Editing

Project Management

Television & Video Production

Training Development & Facilitation

Vendor Management & Development

Client & Customer Relationship Development

PROFESSIONAL EXPERIENCE

2019 – Present Pyramid Consulting, Basking Ridge, NJ

Independent consulting engagement at Verizon -- IT Marketing Communications, Cloud Engineering

Simplify complex technical data and processes in creating Google Suite and Power Point presentations by partnering with organization leaders, managing team meetings and leading effective discussions to articulate specific requirements and content.

Drive morale and teamwork by coaching and directing speakers in producing and managing day-long event presentation decks for both in-house and virtual WebEx audiences.

Manage leadership team status input, creating and producing weekly status presentations.

2016 – 2018 Johnson & Johnson, Skillman, NJ

Multimedia Lead

Founding member of J&J’s first-ever Studio199, a digital multimedia studio for the production of internal and external communications.

Saved over $350K in external fees by producing, directing, and writing television and marketing communications, analyzing business needs, developing and producing internal multimedia communication material for programs from upper-level webcast presentations to fictional demonstration videos.

Served as creative and strategic counsel for clients, interfacing with VP-level management, in the creation of storyboards, digital multimedia content, video communications and on-demand livestreaming.

2003 – 2016 J.P. Morgan Chase & Co., Jersey City, NJ

Various roles including: AVP Business Analyst; AVP Compliance & Documentation; Senior Technical Officer, Communications & Reporting; National Production Technology Project Office; Mortgage Banking Data Quality Group

Protected shareholders and customers from application errors and fraudulent practices by leading audit and risk preparation for application development managers, detailing security requirements for banking applications. Prepared application teams for Sarbanes-Oxley reviews and compliance.

Improved market reach for targeted audiences by collaborating with IT customers, clients, and executives, analyzing business needs, and creating detailed communications plans through various communications collateral, including speeches, town hall meetings, websites, and newsletters.

PROFESSIONAL EXPERIENCE (Continued)

Increased employee understanding of IT business strategies by developing and executing key communication and change management programs and activities, managing creative process, coordinating with clients, designing and executing large-scale communication campaigns.

Drove morale and teamwork by communicating IT policy and successes, consulting with project managers and executives, including Chase Mortgage Chief Information Officer, concerning communications direction, providing advice and counsel.

Enhanced dialogue between IT and business leaders and supported entire Capital Markets Technology team by producing monthly all-employee town hall meetings, educating and bringing together project manager and business partner teams.

2002 – 2002 The Hunterdon Group, Inc., Annandale, NJ

Independent Technical Communications Consultant

Boosted user productivity and higher morale as success stories were communicated by directing and producing employee and technical communications, providing communications planning and leadership to IT project teams.

1999 – 2001 Agere Systems, Inc. (Formally the Microelectronics Group of Lucent Technologies, Inc.), Berkeley Hts., NJ

Manager, CIO Employee Communications

Maintained forward progression of employees, eased fears, and improved morale by managing and producing employee communications, leading team of specialists on publicizing IT changes as Agere Systems spun off from Lucent Technologies, providing employee and technical communications planning and leadership to project teams, developing project plans, and media.

1997 – 1999 Lucent Technologies, Inc. (now Avaya Communications), Basking Ridge, NJ

Communications Manager -- Business Communications Systems Public Relations

Maximized new online audio chat technology and allowed access to Avaya executive team by producing employee audio casts and developing online chat tool.

1994 – 1997 Magenta Productions, Glen Gardner, NJ

Independent Marketing Communications & Video Consultant

Independent project manager and writer of technical and marketing communications, providing services to clients such as AT&T, Chubb Insurance, Lucent Technologies and ADP.

1988 – 1994 AT&T Information Management Services, Piscataway, NJ

Employee & Marketing Communications Manager

Drove user productivity by communicating to end users and internal customers the impact, success, and new functionality of new and improved IT applications, providing communications planning and consulting services, advising senior leadership, project managers, and teams.

Optimized teamwork, coalesced newly combined teams, and drove results and partnerships towards same goals by communicating policy, inspiration, and motivation as creator, writer, and editor of daily electronic newsletter, read by 6K+ IT employees worldwide.

Education

Bachelor of Arts (BA), Broadcasting, Montclair State University, Upper Montclair, NJ

Technical Skills

Well versed in SDLC, Capability Maturity Model, Agile, Microsoft Office, Visio, Project, Yammer, Teams, Sway, Publisher, Jira, SharePoint, Confluence, Adobe Creative Suite (Premiere, Illustrator, and Photoshop), Google Docs, BlueJeans, Slack

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