Quality Analyst / Customer Support Representative
Resume:
P E R S O N A L S K I L L S
Good Communication Skills
Time Management and
Organization.
Capable to work under
pressure.
B10 L15 Ruby St. Natividad Ph.
********@*****.***
C O N T A C T M E A T
A R E A S O F E X P E R T I S E
Reporting and Analysis
Google Slides/Powerpoint
Google docs/forms and site
Quality Assurance
Google sheets/Excel
Q U A L I T Y A N A L Y S T
EUNICE RACHEL V. DRICE
E D U C A T I O N A L H I S T O R Y
Department of Student Council: Treasurer (2017-2018) Literature and Languages Society: 2nd year representative
(2015-2016)
Technological Institute of the Philippines (TIP)
Quezon City
Bachelor of Arts in English Language, Class of 2018 P E R S O N A L P R O F I L E
I am a Quality Analyst that was able to handle 3 campaigns and successfully created a quality parameter, quality scoring framework, knowledge base, quality newsletter, campaign google site, and presentations for weekly business review.
W O R K E X P E R I E N C E
Conduct audit per agent on a daily basis for their email templates, chat transcripts, and call recordings and submit end of shift reports.
Create presentation and facilitate process calibration with the clients.
Present weekly and monthly quality reports during
weekly/monthly/quarterly business reviews.
Conduct RCA for DSAT tickets.
Calendar scheduling with clients and operations team. Conduct QA talk for the new hires and for the process updates. Quality Analyst/Client Analyst
TaskUs Bulacan February 2019 - September 2020
Communicate with customers through various channels. Acknowledging and resolving customer's complaints. Customer Service Representative
TaskUs Anonas June 2018 - January 2019
@eunicedrice
HR - Employee Data Management
Pearson Management Services Philippines, Inc. April 2017 - June 2017
Manage and update employee's personal information. Offboard employees leaving the company.
C E R T I F I C A T I O N / S :
Google Ads Search
Contact this candidate