Delores Roper

**** *. ****** ***

Arlington Heights, IL. 60005

CAREER PROFILE

Senior customer service with several different companies. Banking experience in the bookkeeping department. Cashier experience with retail stores.

EMPLOYMENT

True Value Retail, Mt. Prospect, IL. 2012-2020

Customer Service/Cashier

●Watered Flowers

●Customer Service

●Cashier

●Stocked Shelves

●Recorded thefts and defective merchandise

Glass Mountain Capital, Schaumburg, IL. 2013-2014

Qualifier

●Made collection calls to debtors and tried to get them to make arrangements to pay their debt.

●Transferred calls to the collectors so they could make arrangements with the customer.

Alliance Asset Management, Itasca, IL. 2012-2013

Qualifier

●Made collection calls to debtors and tried to get them to make arrangements to pay their debt.

●Transferred calls to the collectors so they could make arrangements with the customer.

Wal-Mart, Palatine, IL. 2004-2010

Sales Associate

●Cut fabric for customers

●Price Changes

●Set up merchandise displays

●Set modulars

●Relieved on the cash register

Monti & Associates, Arlington Heights, IL. 2000-2003

Customer Service/Data Entry

●Wrote, entered and verified orders for customers

●Assisted customers with questions/problems

●Prepared freight charge reports

●Recorded products received into inventory

●Prepared invoices for customers

●Printed labels for warehouse

A. Block Marketing, Arlington Heights, Il 1994-2000 Data Entry/Accounts Receivable 2019-2019

Recorded customers payments

●Entered customer’s name and address changes

●Prepared invoices and statements for customers

●Dispatched trucks for the deliveries

●Prepared month end and annual reports

●Answered questions he phones

Harris Bank Card Center, Buffalo Grove, Il 1993-1994

Data Entry/ Mail Clerk

●Created and entered new merchant accounts into the computer system

●Changed addresses and account information in the computer system

●Prepared and mailed new merchant kits to new customers

●Verified merchant plate information

ADDITIONAl EXPERIENCE

Mt. Prospect State Bank, Mt. prospect, IL. 1976-1992

Bookkeeping/Customer Service

●Balanced customers checkbooks

●Handled the overdraft, return, file maintenance desks. Balanced and returned bad checks and stop payments.

●Answered the switchboard for the entire Bank

●Sorted checks and prepared customers bank statements

●Opened the incoming mail and sent out the outgoing mail

●Balanced and reconciled the bank statements for United Airlines, and the school District

●Balanced the cashier checks account and prepared statements

●Prepared the month service charge reports for the business

VOLUNTEER ACTIVITIES

9th District President, American Legion Auxiliary

Past President, Howard H. Rohde Unit #888, American Legion Auxiliary

Past President, Palatine Unit #690, American Legion Auxiliary

Past Chapeau 8/40

EDUCATION

William Rainey Harper College, Palatine, IL

Associate Degree

Arlington High School, Arlington Heights, I’ll

Diploma

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