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Desktop Support Engineer

Location:
Kolkata, West Bengal, India
Salary:
350000 LPA
Posted:
December 15, 2020

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Resume:

PROFESSIONAL QUALIFICATION

IT- SKILL

Sumit Shaw

Curriculum Vitae

***, ********* ******** ****,

Kolkata – 700078.

Mob: +91-907*******/ 801-***-****

Email: adip2r@r.postjobfree.com

Skype:sumit.shaw56

Objective

To work in a challenging atmosphere where I could get an opportunity to learn and develop my technical skills.

Jetking Infotrain Ltd. Certified Hardware & Networking Engineer.

Diploma in Information Technology Application(DITA) From YOUTH COMPUTER TRAINING CENTER.

Hardware: - RACK Server Maintenances, HP Proliant Server and Hardware are troubleshooting.

N+: - Network Topologies, Wireless Technology, Crimping, Punching and Patching

Windows Server: Installation & Configuration, Domain, Active Directory, Dns, Dhcp and bit knowledge of patching.

CCNA: - EIGRP, RIP, RIPV2, OSPF, STATIC ROUTING & BGP & VLAN.

Packages: - 0365, MS OFFICE 2019, Virtualbox, HyperV, VMWARE and Linux VM Setup.

Outlook: 2003, 2007, 2010, 2013, 2016 and Outlook Express Configuring and troubleshooting.

Firewall: Configuration and Maintenance and Load Balancing and Group policy (Zwall Zyxel and Sophos XG).

OS Platforms Used: - Windows 8, 7, Vista, XP, Server 2003r2, 2008r2, Linux Red Hat, Ubuntu and bit of Knowledge of Mac OS and RAID Setup .

Printer: - Multi-Function Printer and Copier, Network Printer & Plotter (CANON, HP and RICOH). Currently Working

Bengal Unitech Universal InfrastructurePvt. Ltd. May – 2016 till Date

(Off role)

Executive – IT (System & Network Engineer)

Role: System Administrator of Eastern India

• Server OS: Installation Windows Server 2003R2, 2006 R2, 2008R2, 2016 and RAID 0,1,2

• Client OS installation: Windows XP, 2003, 2008, Vista, 7, 8, 8.1 and 10.

• Assembling, hardware up gradation troubleshooting,

• Windows maintenance, dual booting, upgrade & update the windows

• MS outlook configuration, Outlook backup & restore and troubleshooting

• Disk Management, partitions

• Printer installation and troubleshooting

• Antivirus Server maintenance and client system update & virus protection

• Scanner configuration & troubleshooting.

• Troubleshooting of hardware and O/S

• Networking, Node, Map drive, Data sharing

• TCP/IP Configuration, Internet Maintenance

• Data Cards configure and troubleshooting

• Remote desktop and Remote assistance

• Wireless Networking, Networking in Domain environment

• Firewall configuration and Maintenance and Load Balancing.

• User Profiles Backup and Restore.

• Sharing folder, sharing device & Printer.

• Polycom Video Conference,Microsoft Team, ZOOM and Cisco Meeting.

• CCTV Maintenances

Work Experience

Celerity Infosolutions Pvt. Ltd. 21st October 2014 to April 2016 Desktop Support Engineer

• Remote support all internal staff with their needs

• Accessing Email, Desktop support, Program Software support/access.

• Remotely support two software applications by responding to service tickets from agents.

• Respond to service tickets primarily through email with the occasional phone conversation as well.

• Provide support to remote users like Teamviewer, AmmyAdmin and ShowMyPC

• Install and upgrade hardware and software components

• Help maintain documented processes to resolve common issues.

• Installing new devices and software components.

• Installing new Hardware (servers, Printers, computer workstation etc)

• Setting up User Accounts Permissions and Passwords

• Overseeing security of all system, especially the Internet, and Installing antivirus protection.

• Fixing Network faults

• Network maintenances

• Technical Support for people using the network

• Day to day admin and monitoring of network use

• Maintaining Server user accounts Active Directory data base and Group Policy Management

Vectoroide Technologies Pvt. Ltd. 1st March 2012 to 30th September 2013 System Engineer

Job Responsibilities

• Server OS Installation & basic configuration 2003 and 2003 R2

• Users Create, account permission and Active Directory Database

• Install and upgrade hardware and software components

• Develop and document technical processes

• Provide technical solutions and troubleshooting services on need basis

• Provide support to remote users like Teamviewer, AmmyAdmin and ShowMyPC

• MS Outlook configuration and installation,

• Desktop related issues.

• Win 7/Vista troubleshooting.

• Network troubleshooting.

• Internet access for the LAN through Proxy setting.

Global Teksol. 1st July 2010 to 29th February 2012 System Engineer

Job Responsibilities

• Provide Software, Hardware and Network Support, as well as Operating System

• Troubleshooting virus related problem and installing Antivirus.

• Installing and troubleshooting operating system (Win XP, Win Vista, Win 7, Win 8/8.1 and Win 10).

• Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues.

• Internet access for the LAN through Proxy setting.

• Configuring Microsoft outlook for user and troubleshooting Mail Problem.

• Installation and Troubleshooting Network printer and Normal printer Such as like, Sharp, Canon & hp LaserJet 2200, 2300, 2420,4250 &5000.

Education

Graduation (B.A) Completed from Allahabad Deemed University SHUATS

Passed XIIth from The Assembly of God church School, Kolkata NIOS

Passed Xth from The Assembly of God church School, Kolkata NIOS Personal Profile

Father’s Name : Mr. Rajendra Shaw

Permanent Address : 168, Purbachal Kalitala Road, Kolkata – 700 078. Date of Birth : 05

th November 1988

Sex : Male

Marital Status : Married

Religion : Hinduism

Nationality : Indian

Linguistic Fluency : English, Hindi and Bengali.

Reference Name : M/s. Moumita Chakraborty

PLACE: Kolkata

DATE -: 12/ 11/ 2020

SUMIT SHAW



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