Monica H. Correa CSM, CSPO

adip16@r.postjobfree.com 206-***-**** (Seattle, WA) www.linkedin.com/in/monicahcorrea

SUMMARY

Certified Project Manager, Scrum Master, and Product Owner, experienced in both waterfall and agile methodologies, with over 15 years of software development industry expertise who enjoys helping teams effectively deliver valuable products and services incrementally while learning and achieving higher levels of maturity. Between 2003 and 2008 promoted 3 times as a contractor and then to FTE at Microsoft. Fluent in Portuguese and English, proficient in Spanish; knowledge of German and French. Experienced managing global cross functional teams onsite (including vendors), nearshore and offshore; across time zones and geographies.

EDUCATION, CERTIFICATIONS, & TRAINING

Certified Scrum Product Owner (CSPO), Scrum Alliance 2017

Certified Scrum Master (CSM), Scrum Alliance 2014

Project Management Certification (PMBOK based), University of Washington 2002

Bachelor of Science in Computer and Information Science (CIS), University of Oregon

CORE COMPETENCIES

Servant Leader

Best Practices Adoption

Waterfall & Agile Methodologies

Customer Focus

Process Improvement

Cross-Organization Collaboration

Release Management

Strategic Planning

Software Development Lifecycle (SDLC)

Data Insights into informed business decisions

Global Program & Project Management (nearshore/offshore)

Mobile-First Design

Object Oriented Design

Software Quality Assurance

APPLICATIONS & TOOLS

IBM ClearQuest, HP Quality Center, Requirements Definition and Management Tool (ReqPro), Microsoft Team Foundation Server (TFS), Microsoft Office, Microsoft Project, Microsoft Share Point, Microsoft SQL, Relational Database Management Systems (RDBMS), Agile Lifecycle Management (ALM) Tools: TFS (Azure Dev Ops), Rally, Jira, Confluence, also Google Docs, Google Sheets, Trello, Slack. Hands-on experience with Agile (Scenario Focused Engineering, Feature Focused Engineering, Scrum), Hybrid, Waterfall and Critical Path Method. Expertise in Software Development Life Cycle (SDLC). Working knowledge C++, .Net, SQL, Amazon Web Services (AWS), Microservices, and Microsoft Excel.

PROFESSIONAL EXPERIENCE

Powerful Voices (Independent Contractor) Seattle, WA. Sr Project Manager March 2020

Acted as Interim Chief Safety Officer, researched, designed and implemented initial phase of a Stay Safe Plan to support after school programs during COVID-19 outbreak until Seattle Public School System closed due to Stay Home, Stay Healthy order.

Leave of Absence - Family Care Seattle, WA, USA and Rio de Janeiro, Brazil February 2019 – January 2020

Family health care and estate affairs.

aPlaceforMom (APFM), Seattle, WA (via Robert Half) Sr. Project Manager Scrum Master August 2018 – January 2019

Led sprints and sprint ceremonies including daily stand-ups, sprint planning, backlog and user story refinement, demos & retrospectives for two teams (up to 9 members). Web Services (Core APIs) and Data Services Teams/Pods

Facilitated Strategy Sessions with Leadership Team for Memory Care Program

Active member of the PMO, by defining its vision and evangelizing a common language for APFM. Collaborating with other Scrum Masters (in Seattle and Costa Rica) on best practices and adapting the agile framework to APFM practices (playbook).

Created methods and procedures to enable consistent standards and language for sharper communication, increasing efficiencies, predictability, and team collaboration evident by progressively successful demos. Presented to C-level.

Provided organizational leadership with status information that supported effective decision-making. Represented both teams/pods at Change Management Control Board (CMB) meetings. Critical participant in off-cycle release decisions.

Interacted with teams leveraging the following technologies: Web MicroServices Architecture, SOAP Rest API Interfaces, Relational Databases, Data Warehouse (ETL), Reporting & Analytics, Quality Assurance Automation – Regression Suite Development Advocate.

Extended Leave of Absence - Family Care Seattle, WA, USA and Rio de Janeiro, Brazil November 2016 – July 2018

Family health care and estate affairs.

AT&T, Bothell, WA (via Kforce, Inc) Technical Project Manager April 2016 – August 2016

Led end-to-end provisioning projects of 3rd party mobile apps to connect customers to the AT&T network (both production and lab environments) for the Common Platform & Technology Services within the Technology Development Division.

Created project schedules of partner migrations to meet contractual requirements and exceeded customer (internal and external) expectations by increasing opportunities for feedback (recurring demos) and delivering MVPs.

Documented methods and procedures to enable consistent standards increasing efficiencies and team productivity by 25%.

Strengthened relationships with (internal and external) stakeholders providing strategy, planning, and risk analysis resulting in increased quality and customer (end user) indices.

Amazon Seattle, WA (via H10 Consulting), Global Program Manager May 2015 – February 2016

Launched the physical goods store in Mexico, as the program manager for AGS product managers (for amazon.com.mx); with 22 categories and a per month GMS average of $2MM since its inception.

Led the selection automation process working closely with AG Tech Agile teams to ensure that feature requests were ready for intake and sprint execution; within 6 months increased the selection availability by 50% and almost reached parity with US offerings. Identified, suggested, and collaborated with development and product teams on measurable improvements.

Handled all system configurations and implemented processes for improved customer experience as a key member of the Australia Pickup Point launch. Assisted in the development of customer service materials for this program, which launched in over 1000 stores, and was the first multi-carrier transportation logistics program of its kind.

Co-led a pilot project effort to create and evangelize Amazon Global Personas. Project concentrated on the China Global Store – amazon.cn.

Established rapport quickly by communicating in Portuguese and Spanish with several team members across the Americas.

MHC Consulting, Seattle, WA, Principal May 1999 – April 2015

An agile practice in pursuit of professional excellence and servant leadership.

Secured contracts and delivered complex programs and projects on time, within budget, and with the highest level of quality for profit and nonprofit organizations alike. Became trusted, repeat vendor. 100% of pilot programs were adopted

Co-led strategic sessions with Board of Directors and Leadership teams.

Introduced Cloud Computing Storage and Security Project (tool used: Carbonite) to repeat client.

Proposed database migration from Microsoft Access to DonorPerfect -- Fundraising Management Software.

Strengthened brand identity by creating a consistent look and feel in printed and online marketing materials. Increased revenue of an annual fundraising event by 30% two years in a row.

Developed new K-8 grade curriculum -- Introduction to OO Programming Using Microsoft Visual Basic.NET. Pilot program had 14 students enrolled with a capstone presentation to parents and teachers, 100% graduation rate. Program adopted.

AT&T, Bothell, WA (via Kforce, Inc) Business Project Manager November 2011 – November 2012

Negotiated and maintained schedules, controlled scope and budget, mitigated risks, drove triage meetings, managed UAT, and communicated with stakeholders at all times on the progress of the sub-projects of the Premier B2B eCommerce site for AT&T resulting in meeting Program Commitments and representing Mobility effectively at Change Control Board Meetings.

Managed multiple projects concurrently while promoting cross-organization collaboration resulting in increased efficiencies and cost reduction by 10%. Voice of teams in Go/No Go Meetings.

Identified and implemented best practices by helping build a framework that showed how the AT&T Mobility, Premier Business PMO aligned with strategic enterprise objectives. Projects better aligned with Programs.

Microsoft, Redmond, WA (via CompuCom) Agile Project Program Manager 2011

Windows Update/Microsoft Update Servicing Team and Microsoft Commerce Transaction Platform (CTP) – Online Services

Supported internal teams as they published their updates, revisions, and security releases through MS Update.

Directed feature requests from internal and external partners; improved processes by aggregating and prioritizing stakeholder requests from China, Ireland, and U.S. improving Greenlight process.

Delivered final list of business requirements, managed scope for each release, led retrospective meetings, published findings, and incorporated lessons learned to improve subsequent releases.

Facilitated retrospective and release planning meetings for 2 feature teams in three different continents

Microsoft, Redmond, WA (FTE) Program Manager II 2008 – 2009

Promoted to FTE into Microsoft Windows-Core Operating Systems Group.

Coordinated release schedules with early adopter enterprise companies, licensing, marketing, and the Windows International team. Identified and communicated issues and risk mitigation strategies to stakeholders. Delivered key milestones ahead of schedule and on budget allowing for a successful release of Windows Beta 2, RTM, RC and RC2.

Conducted Windows 7 release management cross-departmental meetings; kept stakeholders engaged at all times.

Microsoft, Redmond, WA (via Excell Data Corporation) Agile Project Program Manager 2003 – 2008

Held 6 consecutive project/program management contracts at Microsoft; received 3 promotions.

PMO Project Manager, Microsoft Developer Division

Created and managed processes for new product development for Visual Studio 2008 and improved product readiness.

Co-led a division-wide effort (3000 engineers) to improve engineering practices; evangelized paradigm shift from feature-based to scenario-based development, resulting in successfully diminished scope creep.

Oversaw innovation and change through Scenario-focused engineering (SFE) practices – customer-focused scenarios drive the entire product cycle as a key member of the Visual Studio 2008 PMO team, a large-scale project involving 3000 engineers in Microsoft's Developer Division. DevDiv pioneered the Microsoft Agile Methodology.

Program Manager, Microsoft Developer Division

Handled the Common Language Runtime (CLR) components of the .Net Framework 3.0 for Visual Studio 2008.

Represented 150+ person team in divisional leadership meetings.

Liaised with legal, developers, architects to file 27 patents to protect intellectual property.

Acted as release manager for all 10 Feature Teams (Agile Teams).

Participated in larger effort to coach, train, and support others divisions across the enterprise.

Continued Professional Experience (Consultant)

Excell Data Corporation; Program/Project Manager @ Microsoft

Project Manager, Microsoft Windows Digital Media Division

Project Manager, Microsoft Windows Digital Document (D2) Platforms and Solutions Group

Program Manager, Microsoft Windows Printing and Imaging Group

Program Manager, Microsoft Internet Explorer Sustaining Engineering

Earlier Professional Experience (FTE)

CapitalStream, Inc., Seattle, WA Principal Quality Assurance Engineer 1999 – 2000

PhyCom Corporation, Kirkland, WA Lead Software QA Engineer / Software Test Engineer 1996 – 1999

Microsoft Corporation, Redmond, WA Software Test Engineer 1991 – 1995

PROFESSIONAL AFFILIATIONS

Current Affiliations & Volunteering Opportunities:

Eastside Tennis Center (ETC): volunteer tennis coach: K-6 graders (after school program (2019))

Toastmasters International: Board Member: Chamber Club 540 - (2015 - 2017)

Public Speaking Guest Lecturer: Seattle Pacific University – Program/Project Management: A Consultant’s Perspectives with both Waterfall and Agile Methodologies (2016)

UofO Alumni Association and Duck Biz Group – Host & Co-Host Networking Events (2010 - present)

United States Tennis Association (USTA): Lifetime Member ((elected team captain 2001 – 2006)

Technology Access Foundation (TAF) and (TAFA): Tech Start Champion (since 1996); TAF Academy Advocate (since 2008)

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