WORK EXPERIENCE

Relationship Banker

Bank of America - Houston, TX

October 2017 to Present

Exceed the goal by 125% by offering appropriate financial solutions and services to both individual and small business clients.

• Deepen relationships by connecting customers to home loan specialists and Merrill Edge financial solution advisor.

• Educate customers convenient banking adoption and assist clients with self- service needs. Licensed Insurance Specialist

Allstate Financial Services, LLC - Houston, TX

April 2016 to April 2017

Area

Closed up to $2,916 in sales weekly on auto & homeowner insurance premiums, consistently hit and exceeded sales goals by 190%.

Prioritized daily workflows, including all inbound calls and outbound calls, quotes and sales-related inquiries. Assisted customers with claims, purchasing insurance plans, and product packages. Processed credit payments rapidly and accurately.

Managed customer calls effectively and efficiently in a complex, fast-paced challenging call center environment. Advertising Sales Representative

The Daily Cougar Newspaper - Houston, TX

July 2014 to December 2014

NORAH

TRUONG

Hayward, CA

adip0w@r.postjobfree.com

510-***-****

I'm a goal-oriented graduate with Bachelor of Business Administration focused in Marketing and a former sales education from the Sales Excellence Institute at University of Houston. I'm successful in building business relationships by identifying shared goals and values. I'm enthusiastic about customer service, sales and marketing. I am fluent in English, French and Vietnamese, and would be thrilled to use it! Feel free to email me at adip0w@r.postjobfree.com to connect further. Authorized to work in the US for any employer

Area

Exceeded the quota by meeting $1,600 of sales and rack posters in one month. Built a customer base by networking with business owners. Greeted customers in a timely fashion, while quickly determining their needs. Answered telephone inquiries from customers regarding the status of advertisements and other service issues. Coordinated between billing department and customers to resolve problems. Assisted with all other office administrative duties. Administrative Assistant

University Career Services

May 2013 to May 2014

University of Houston

Built rapport 40 employers and recruited over 390 UH students to the Internship Career Fair 2013. Greeted students, alumni, employers, visitors with career services information via face to face and phone interactions and maintained customer services professionally.

Answered and quickly redirected up to 70 calls per day. Directed guests and routed deliveries and courier services. Supported the team with general administrative duties such as data entry, filing, scheduling appointments, maintaining office supplies, and scanning documents as requested. Managed office supplies, vendors, organization and upkeep. Student Sales Professional

University Career Services

May 2013 to May 2014

University of Houston

Accomplished 180 hours of live sales training of the nation's leading sales program. Exceeded sales quota by 195% by selling tickets and products golf tournament for the Sales Excellence Institute's Open Golf Tournament at Kingwood

Country Club.

Exceeded sales quota by 650% by selling booths for University of Houston Career Fair.

Implemented effectively Salesforce to keep track sales activities and maintained relationship with customers. Managed customer database, product updates, and upgrades. Functioned in project-management role.

PR/Media Internship

Health & Fitness Sports Magazine - Houston, TX

May 2012 to August 2012

Used social media to promote press releases.

Wrote press releases and designed newsletters.

Assisted organizing social events.

EDUCATION

Bachelor of Business Administration in (BBA), Marketing University of Houston

2012 to December 2014

SKILLS

•

Sales

Marketing

Customer Service

LINKS

https://www.linkedin.com/in/norahtruong

https://www.linkedin.com/in/norahtruong?

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