Assistant Customer Service
Resume:
Margaret Duncan
Administrative Support
Contact
Saint Paul, Minnesota 55119
**********@*******.***
Key Skills
Report preparation
Customer service
Front-Office Ops
Written correspondence
Scheduling
Professional presentations
General office skills
Data entry
Payroll management
Safety & Security
Employee Leadership
Merchandising Integrity
Organization
Time Management
Writing
Proficiency in Microsoft Word,
Excel, PowerPoint, Publisher,
Project 2000, Access, Sales
Logix database, MapPoint, Lotus
Notes R4 &5, Outlook, and
Oracle Data Base
Phone skills for up to 8 lines
Proficient in copy machines, fax,
laminating, and scanning.
Education
Century College
White Bear Lake, MN
Liberal Arts Degree – 1995
Experience
July 2019—Present
Organization/Time Management Consultant • Self-Employed
• Saint Paul, Minnesota
Self-motivated to perform consultations on the topic of Organization and Time Management for individuals. Writing over 100 blogs on subject matter at www.whimsicalideas.net.
August 2017—March 2018
Customer Service Representative • Comcast Corporation
• Saint Paul, Minnesota
Answered in-bound calls to give exceptional customer service to inquiries on billing, technical, and sales.
April 2005—April 2007
Admin Assistant • Volt and 3M
• Maplewood, Minnesota
Created training procedures for procurement card, and ordering/inventory effectiveness. Developed and maintained Admin. Support Manual. Organize new filing systems for Manager and two Supervisors. Prepare complex reports for organizations, ensuring full compliance with requirements and tight deadlines. Author professional correspondence to customers and vendors. Use of Oracle for procurement and payroll.
April 2005—April 2007
Admin Assistant • Best Buy Corporate Office
• Richfield, Minnesota
Prepare complex reports for organizations, ensuring full compliance with requirements and tight deadlines. Author professional correspondence to customers and vendors. Use of Oracle for procurement and payroll. Part of the team to help offices move from Eden Prairie to Richfield facility.
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