Manager Service Representative
Resume:
Haile Burke
**** ***** ******** ******* ****.
Sarasota, FL 34234
Objective
Looking for a challenging position, with a forward-thinking company, to utilize my strengths and experience.
Experience
Teletech Holdings Inc ( Bank of America @Home)
Customer Service Representative, 2020 – Present
Daily tasks include: handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment; receiving and responding to customer inquiries regarding products, services and issues via all channels through which customers are served; resolving and de-escalating any issues; maintaining and updating customer information as necessary, escalating calls to supervisor when necessary and appropriate, tracking call-related information for auditing and reporting purposes, Provides feedback reports on call issues related to downtime and/or training issues.
Evolution/Archer Travel
Travel Agent, 2020
Daily tasks Included: Plan and sell transportations, accommodations, insurance and other travel services
Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations, Book transportation, make hotel reservations and collect payment/fees, Deal with occurring travel problems, complaints or refunds, Enter data into our software and maintain client files, Maintain statistical and financial records
MeLange Restaurant
Line Cook, 2019 - 2020
Daily tasks included: setting up and stocking food items and other necessary supplies; preparing food items by cutting, chopping, mixing, and preparing sauces, cooking food items by grilling, frying, sautéing, and other cooking methods to specified recipes and standards; maintaining cleanliness and complying with food sanitation requirements by properly handling food and ensuring correct storage; cleaning and sanitizing kitchen utensils and cooking surfaces (at the end of the shift), performing inventory checks, and completing food storage logs.
DADA Logistics
Freight Broker Agent, 2019
Daily tasks included: generating leads and attracting new prospects, and developing a sales pipeline; identifying and selecting reputable and safe carriers for freight services; providing customers with shipping quotes; booking orders with carriers; assisting to prepare carriers for loads, tracking status of loads; collaborating with shippers, carriers and dispatchers to manage scheduled collections and drop-offs, keeping accurate records of relevant activities; updating customers on status of shipments, and assisting with other inquiries, maintaining current knowledge of market trends in transportation marketplace
Yellow Cab, Sarasota, FL
Driver, 2016 - Present
Daily tasks performed included: perform pre/post-trip examination and inspection of vehicle; picking up and delivering passengers on fastest/safest route, helping to load and unload the vehicle, calculating the right fare and returning the correct change, and keeping vehicle clean and in good working order.
Nielsen Holdings Inc, Sarasota, FL
Market Researcher (Outbound), 2018
Daily tasks performed included: Practicing exceptional customer service and telephone techniques, following strict guidelines for obtaining consistent unbiased data while listening to and accurately capturing respondent answers (over the phone); persuading reluctant respondents to participate in surveys; maintaining center standards for performance and productivity
WSLR 96.5 LPFM, Sarasota, FL
Radio Host/Programmer/DJ 2007 – 2017
Daily tasks performed included: producing and hosting (weekly) two-hour music/talk radio show program; interviewing live guests over-the-phone and in studio: assisting in helping radio station to grow and raise funds through volunteering for events and during fund drives.
Teletech (TurboTax @Home - Temp)
Customer Support Specialist, 2017
Daily tasks performed included: interacting with customers via phone, chat and email utilizing strong written and verbal skills as well as deep customer empathy; assisting customers with inquiries regarding product configuration; troubleshooting errors and other issues encountered during the installation / download procedures.
Queen of Sheba Sarasota, Sarasota, FL
Line Cook, Food Prep, 2014 - 2015
Daily tasks performed included: preparing a variety of ‘hot’ exotic food (meat, seafood, poultry, vegetable) and cold food items; serving menu items compliant with company standards; notifying owner of likely shortages (in advance); maintaining a prepared and sanitary work area at all times; dating and correctly storing all bits, pieces and food prep items; closing the kitchen, with checklist; making sure all storage areas are tidy and all products are stored appropriately; assisting with all other duties as assigned by Owner
Valet Waste, Sarasota, FL
Team Lead, 2013 - 2015
Daily tasks performed included: collecting waste and recycling, door-to-door, within an assigned apartment community and transferring to the trash compactor onsite; inspecting and maintaining trash compactors, halls, stairs and floors according to Valet Waste standards; documenting and reporting (via smart phone application) all property and resident non-compliances and team compactor arrival / departures; and other duties as assigned
Daiquiri Deck, Sarasota, FL
Disc Jockey, 2013 - 2015
Daily tasks performed included: selecting and mixing popular music while customers eat and drink; and announcing store promotions, including bar specials and events.
Apac Customer Services, Sarasota, FL
Customer Service Representative (H&R Block), 2013 - 2014
Daily tasks performed included: receiving inbound calls from H&R Block clients; setting, changing and cancelling client appointments; researching clients' account information/history to report status updates; creating and researching cases for escalation calls; taking messages and sending emails to office personnel and providing clients with details on H&R Block products, pricing and services.
Jessica’s Organic Farmstand, Sarasota, FL
Farm Worker, 2011 - 2013
Daily tasks performed included: Repairing farm buildings, fences, and other structures.
Assisting with maintaining site equipment and facilities at the direction of the site manager; Irrigate farm soil and maintain ditches or pipes and pumps; Planting, maintaining and harvesting of seasonal herb and vegetable crops; Seeding, thinning and watering nursery; mulching and weeding bed rows for consistent quality crop production; participating in the inspection, grading, sorting, storage, and post-harvest treatment of crops.
Protocol Global Solutions, Sarasota, FL
Sales/Customer Service/Billing Agent, 2009-2011
Daily tasks performed included: receiving inbound calls for customers with HVAC-product, service and account inquiries, updating customers’ account information, setting appointments for customers with repair, maintenance, or product installation/removal needs; upselling customers product protection and maintenance plans; examining customer billing information to help answer questions about general billing activity (i.e. due dates, payouts of refunds, etc.).
Brickman Café (Ringling College of Art & Design), Sarasota, FL
Cashier/Barista/Food Preparer, 2009 – 2010
Daily tasks performed included: swiping student meal cards; making change for all cash tendered orders, and explaining the contents (ingredients) of each listed menu item; preparing (special-order) sandwiches, salads and coffee beverages; serving students/customers sandwiches, soups, salads, desserts and coffee beverages; restocking shelves and display cases and ensuring the cleanliness and safety of the facility.
Access USA (MyUS.com), Bradenton, FL
Warehouse Assistant, 2007 – 2009
Daily tasks performed included: inspecting and receiving large freight (palletized items), before entering warehouse, identifying and locating lost, or misplaced, packages; pulling, and palletizing merchandise/mail for closed customer accounts and ship orders; packing, counting and labeling ship orders; personalizing packaging for large-specialty, outgoing merchandise; ordering and restocking inventory; all grounds and building maintenance duties. Reported to operations manager, as required.
ecoLODGical YouthBuild Sarasota, Sarasota, FL
Team Lead, 2005
Daily tasks performed included: assisting sub-contractors in the construction of two pre-fabricated (low-income family) ‘green homes’; attending bi-weekly construction (home) skills training workshops; attending life management skills training (led by city commissioner); speaking as Youth Liaison at Sarasota Green Trends Conference, concerning EYB program curriculum, projections and membership benefits; acting as youth liaison between the (non-profit sponsor) program Director and EYB program youth team members; documenting attendance and coordinating neighborhood (youth) community clean-ups.
Education
Grassroots Leadership Initiative, Sarasota, FL
Booker High School VPA (Music)
State College of Florida (Manatee Community College), Bradenton, FL
12 Accredited Hours, International Business, 2005
Food Handler’s Certificate: ServSafe Manager (FL), 2019
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