Engineer Manager

Brian McClure

***** **** ******, *** *****, CA **131 858-***-**** ************@*****.***

OBJECTIVE

Seeking employment in a professional environment where I can diversify and improve upon the skills gained during my twenty years in the legal software and SaaS marketplace. SUMMARY

Dynamic and motivated professional with a proven record of generating and building strategic relationships, managing projects from concept to completion, and coaching individuals to success. KEY STRENGTHS AND SKILLS

● Retention-focused Client / Project

Management.

● Strong knowledge of Windows,

Networking and Microsoft Office 365

software.

● Database architecture, ETL, and

customization.

● Proficiency in HTML, CSS, SQL,

CrystalReports, SAP.

● Familiarity with Jira, Confluence,

Jeeves, Netsuite, MS Project,

Sharepoint and multiple CRM

software.

EXPERIENCE

Abacus Next, October 2014 – Current

Professional Services – Strategic Accounts Manager / Systems Engineer

● Managing client relationships with government and multi-national strategic agencies. .

● Managing and training clients to maximize their efficiency and reduce churn.

● Interacting with clients on a daily basis, responding to their questions and guiding them to the appropriate services.

Solutions Architect

● Work closely with 3rd Parties & Partners to architect & configure solutions to meet integration needs.

● Find creative solutions for unique use cases including custom UX/UI, database structures, field mapping, data reporting and application of best practices.

● Lead technical software demonstrations for potential partners. Totality Software, Inc, July 2007 – October 2014

Sr. Account Manager / Sales / Support

● Managing client relationships within the legal and debt collections industry.

● Assessing, developing, managing and supporting project implementation for all clients.

● Inbound and outbound sales.

Abacus Data Systems, September 1999 – June 2007

Professional Services Implementation Engineer

● Perform setup of products in compliance with specifications and applicable government or industry rules and regulations.

● Complete setup of products in a timely manner within established SLAs and project timelines.

● Consistently meet personal/team goals and quotas. REFERENCES

Available upon request.

Contact this candidate