CHOU-HO HUANG, MBA

541-***-**** • adioze@r.postjobfree.com • Wilmington, CA 90744 • linkedin.com/in/chouhohuang Analytical, collaborative professional with six years of experience collaborating with global teams on identifying process improvements, guiding organizational change, and developing customer-centric business models. Proven ability to leverage data analytics to drive informed and strategic decision-making. CORE COMPETENCIES/AREAS OF EXPERTISE

Data Analytics & Visualization Strategic Problem-Solving Business Intelligence Process Design & Improvements Data-Driven Decision-Making Program & Project Management Cross-Functional Collaboration Supply Chain Operations MS Office (including Advanced Excel) VBA Python (Pandas) SPSS SQL Tableau SAP EDUCATION

MASTER OF BUSINESS ADMINISTRATION IN BUSINESS ANALYTICS, Oregon State University BACHELOR OF SCIENCE IN MATHEMATICS, National Chung Cheng University PROFESSIONAL EXPERIENCE

Supply Chain Analyst BIRGHTON-BEST INTERNATIONAL 11/2019–Present Oversee 200+ shipments per month to the US warehouses from around the world to fulfill customer demand. Collaborate with vendors, freight forwarders, customs brokers, truckers to ensure logistic process work without risks.

• Collect and analyze day-to-day shipping data to ensure shipment arrive destination in time and lower cost.

• Work with global teams to build and test automatic customs clearance STRIX system and save $700K USD per year.

• Create report tools to help financial and warehouse team to increase efficiency and data accuracy. Project Team Member OREGON STATE UNIVERSITY 4/2018–9/2019 Collaborated with diverse project teams on multiple analytics projects. Gathered and analyzed requirements, conducted needs assessments, established project plans and budgets, and communicated with key stakeholders throughout project lifecycle.

• Leveraged text data mining to evaluate customer satisfaction and make recommendations to drive loyalty for Portland General Electric.

• Collaborated with retailer to assess supply chain needs and design MS Access database to track orders.

• Utilized SPSS and Python to create customer segmentation model and predict customer churn for CDK Global. Senior Customer Care Representative THERMO FISHER SCIENTIFIC 9/2016–3/2018 Generated reports and analyzed data to capture trends and offer insights to leadership. Collaborated with global teams on identifying and implementing process improvements to improve delivery of project goals. Provided quality customer service to clients from around the world, supporting them with questions related to supply chain operations and order fulfillment. Partnered with cross-functional teams on meeting business objectives.

• Analyzed SOPs for Customer Care division, reducing more than 700 redundant requests each month to streamline operations and enhance operational efficiency.

• Leveraged data analytics from customer surveys and order reporting to introduce customer care standards that resulted in a 10% increase in customer satisfaction.

• Standardized supply chain processes, which delivered 1% YOY organic growth and contributed to brand loyalty. Pricing Controller ZUELLIG PHARMA 7/2014–8/2016

Managed pricing for 500+ products and 10K+ customers, contributing to sales quota attainment to ensure organization sustained $50+ million in annual revenue. Monitored trends and generated forecasts to mitigate risks and ensure compliance.

• Spearheaded migration of data from AS400 and SAP in collaboration with IT division.

• Established business model that evaluated potential of prospective customers and provided insights to Sales to capitalize on opportunities with the best projected ROI.

• Created database and monthly reporting to provide pricing data and strategic insights to various teams.