Technical Account Manager

Professional Summary

Well experience in business and technical requirement analysis, project management, leadership, programming, database scripting, documentation, integration, testing, implementation, and customer support

Extensive knowledge in full Software Development Life Cycle (SDLC) with more than 20 years of experience in the IT industry

Technical Skills

Documentation: Business Requirement Document, Functional Specification Document, Project Proposals, and Technical Documents

Programming: ASP.NET, ASP, C#, Visual Basic (6 and .NET), HTML, CSS, JavaScript, VBScript, Database Scripting (SQL and Oracle), Unix-C, Pro-C, IBM Consumer Transaction

Database: MS SQL Server, Oracle, Sybase, PL SQL

Operating System: MS Windows client (98, XP, Vista, 7) and server (NT, 2000, 2003, 2008, 2012, 2014)

Other Software: MS Office, Visio, MS Project, Visual SourceSafe, Apache Tomcat

Work Experience

Ducont FZ LLC, Dubai – UAE

Technical Account Manager, April 2007 – January 2020

Ducont Systems is a leading applications developer and systems integrator for Internet and wireless Internet applications, headquartered at Dubai Internet City.

Projects Participated / Responsibilities:

Dubai Islamic Bank - Corporate and Retail SMS Banking

Abu Dhabi Islamic Bank - Direct Debit (Dubai Government, Emirates ID Authority, and Dubai Trade)

Abu Dhabi Islamic Bank – USSD Services

Emirates NBD SMS Application

Abu Dhabi Commercial Bank - Raffle Draw System

Alizz Islamic Bank - Raffle Draw System

Dubai Smart Government - SMS Application

Road and Transport Authority (RTA) - SMS Application

Department of Naturalisation and Residency (DNRD) - SMS Application, mVisa and USSD Services

Abu Dhabi Municipality – SMS Application and Email To SMS

Dubai Police, Dubai Municipality, Dubai Healthcare Authority – SMS Application

Abu Dhabi Police – Email to SMS (IMAP)

Notification System

SMS Application – Push and Pull Service

Email To SMS Application

Email To Email Application

Email – Pop3/IMAP Application

Time Management and Accounts Reporting System

Attendance Integration System

Provides account management and high-level technical support to project teams and customers

Prepare Business Requirement Document, Project Proposals, and Functional Specification Document

Prepares Technical Document and Project plan

Manage Dubai Smart Government and private companies SMS Application project

Analyse customer’s requirement

Handle customer account in terms of business, and customer satisfaction

Project leads in SMS Banking and Direct debit project

Developed and maintained programs using ASP.NET, ASP, Visual Basic, VBScript, JavaScript, SQL, and Oracle.

Provides product demo

Project Presentation

Project coordination

Handles database activity (Data archival, Database maintenance)

Provided support to Dubai Government Departments, Corporates (Schools/Hospitals/Radio Station/Private Companies in UAE), and UAE Banks

Provide onsite visit for client meeting, system implementation and support

Handle system integration and data migration

Provide technical assistance and customer support

Provide training for end users

Headstrong Philippines – Makati, Philippines

Consultant, April 2006 to January 2007

Headstrong is a global IT consulting firm with a specialized focus in financial services. In particular, it is the world’s leading offshore outsourcing company focused in the capital markets and securities industry space.

Projects Participated / Responsibilities:

EMMA – Insurance System

Assigned in AIU Insurance Company (AIU is a member company of Chartis, the foreign general insurance segment of AIG).

Handle production support particularly in EMMA system. Had maintained programs using Visual Basic and Sybase database scripting, prepares proof test document, and conducts testing.

Banco De Oro Unibank – Ortigas, Philippines

Systems Specialist, January 2006 to March 2006

BDO is a full-service universal bank. It has the ability to provide a complete array of industry-

leading products and services to the retail and corporate markets including Lending (corporate, middle market, SME and consumer), Deposit-taking, Foreign Exchange, Brokering, Trust and Investments, Credit Cards, Corporate Cash Management and Remittances.

Projects Involved / Responsibilities:

Check Print Engine

Integrated Disbursement System

Payroll System

Assigned as System Analyst in Banks Payroll System related to enhancement and system migration.

Maintained programs using Visual Basic, and MS SQL.

Involved in user training, support, implementation and system migration.

United Overseas Bank Philippines – Makati, Philippines

Senior Assistant Manager, October 2005 to January 2006

Junior Assistant Manager, October 2003 to 2005

Senior Programmer, October 2000 to 2003

United Overseas Bank Philippines (UOBP) is a thrift bank subsidiary of United Overseas Bank

Limited ("UOB"), one of the biggest banks in Singapore.

Projects Involved / Responsibilities:

Tellering System

HR System – Attendance and Overtime / Leave Administration

Foreign Exchange Sale and Purchase Monitoring System

Outward Telegraphic Transfer System

SWIFT Alliance System

Electronic Peso Clearing and Settlement

Remittance Automated System

Responsible in analysing the system and provide document specification. Had developed and

maintained programs using ASP, Visual Basic, VBScript, MS SQL, Pro-C, Oracle, and Access. Has

involved in system training, implementation and system migration. Conducts testing and system

support to the users.

Provides technical assistance to end-users queries.

Provides comprehensive training for users of the said system for front-end side.

Assigned as SWIFT Administrator.

Responsible for the SWIFT system upgrade / installation of patches / other files. Handles the back up and restoration of the software and data.

Solidbank Corporation – Makati, Philippines

Systems Analyst/Programmer, February 1998 to August 2000

Programmer Trainee, August 1997 to February 1998

Affiliated with the Scotiabank Group, Solidbank is renowned for its distinct blend of service and professionalism earning for the Bank the loyalty of the Filipino-Chinese business community as well as the top corporations of the land.

Projects Involved / Responsibilities:

Commercial Loans System

Instalment Credit

Customer Information File

Had developed and maintained programs using Consumer Transaction. Conducts testing and have been involved in system training and implementation. Prepares technical documentation and provides assistance to end-users queries. Involved in 2000 system migration.

Education

Adamson University - Philippines

Bachelor of Science in Computer Science, 1993- 1997

Exam – Mastery Skill

IBM Worklight Mobile Foundation Technical Sales Professional v1 Sept 2013

Candidate\Testing ID: SR9475039

Personal

Nationality Filipino

Driving License: Philippines, UAE

Date of Birth: December 13, 1976

Marital Status: Married

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