Scrum Manager

Summary

Extensive experience at driving the adoption of agile values, principles and practices. Adept at leveraging agile methods with business initiatives to deliver quantifiable results that are sustainable. Currently seeking a position as a Sr Scrum Master, bringing 6+ years of experience. An articulate communicator and respected leader who develops a professional rapport with management and stakeholders, and mentors team members to excel professionally in order to consistently deliver projects on time and under budget, exceed sales and service expectations, drive profitability, and advance organizational goals.

Technical and Working Skills

SQL, SSRS, SSIS

Conflict Resolution Management

Strong organizational and project management skills

Problem-solving, mentoring and Excellent at customer satisfaction

Servant Leader and dedicated Coach

Ability to work in team structure and achieve specific goals

Solid interpersonal skills – able to establish strong working relationships

Sarbanes-Oxley

Fluent in English, French and more (speaking, reading, writing, comprehension)

Proficient in the use of Agile delivery tools such as TFS, Jira, or Azure DevOps

MS Office: Word, Excel, PowerPoint, Outlook; WordPerfect, Unix, SharePoint, Scrum, Kanban Scale Safe, Reclaim

Professional Experience

Blackhawk Network, Lewisville TX

Senior Scrum Master: July 2016 to present

My role is an essential component to planning and ensuring timely execution of new client implementations and existing client activities and re-implementations

Responsible for owning a project timeline and for improvement projects that are critical to the success of all current and future Blackhawk clients

I held accountable for managing teamwork process for anywhere from 20-30 new and existing clients

Building cross-functional and self-organize team to ensure that goal is completed.

Coaching product owner to create and manipulate Gantt charts, to have a vision that draws in the needs of multiple stakeholders to achieve buy-in and shared understanding.

Facilitating discussions and conflict resolution, organize meeting.

Providing all support to the team using my excellent interpersonal, written and verbal communication skills.

Identifying and removing roadblocks to teams working progress.

Guiding scrum teams in establishing normalized estimating.

Utilizing JIRA to track and effectively communicate team velocity, burn down charts and sprint/release progress to the team.

Successfully helping Scrum team transition from waterfall into scrum framework

Neiman Marcus, Irving TX

Scrum Master: July 2010 to July 2016

Facilitated daily scrum meetings, Backlog refinement, sprint planning, sprint review, and sprint retrospective.

Performed the role of a servant leader for multiple Onshore and Offshore Scrum teams on agile good practices.

Supported Product Owners with grooming and maintaining product backlogs, making sure user stories are sprint ready

Facilitated and coordinated User Story Interdependency meetings across multiple scrum teams for the purpose of reviewing and aligning teams work to meet delivery schedule.

Tracked key metrics through Burn-Down, Burn-Up, Team Velocity and radiating progress to the teams and stakeholders.

Identified and removed team impediments/escalating as necessary to management

Facilitated crucial conversations with teams when conflict resolution opportunities arise and empower the delivery teams to self-govern and self-organize

Coached Scrum teams on how to create clear and concise User Stories with well-defined acceptance criteria.

Teleplan, Irving TX

Internal Auditor: January 2009 to July 2010

Performed audits in accordance with audit programs under the supervision of the IS Audit Senior and/or Manager

Participate in system development projects under the supervision of the Audit Manager to assist IT Management with establishing proper controls

Perform SOX General Controls testing as it relates to Information Technology

Resolved routine audit issues with auditee staff

Reported audit findings and deficiencies to management

Identified best practices to meet audit requirements in a timely manner

Prepared comprehensive workpapers for each area audited

Vodacom Congo, Kinshasa

Internal Auditor May 2004 to June 2008

Conducted Internal Audits (financial and operational audits)

Interfaced daily with internal partners in accounting, field services, new businesses, operations and consumer affairs divisions in French

Reviewed all invoices for appropriate documentation and approval prior to payment

Assisted in special projects and investigations

Assisted with quality control in internal audit

Education

Scrum Master Certification (CSM)

Data analytics

ITIL V3 Foundation Certification (Information Technology Infrastructure Library)

Texas Real Estate License

State Farm Property and Estimatics Certification

Texas All Lines Adjuster’s License

Cisco

Associate Degree

Contact this candidate