Training Service
Resume:
KIMBERLY SALINAS
ORLANDO,FL 32824
**************@*****.***
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Skills
- Bilingual (Spanish)
- Proficiency in Microsoft Word, Excel, SSAP and PowerPoint
- Positive attitude, leadership initiative and passionate
- Excellent written and verbal communication work ethic ㅡ
Experience
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Education
Walt Disney World Resort® / Attraction Hostess
August 2015- Present,Tommorowland
- Provide knowledgeable world class service in order to achieve high levels of Guest satisfaction
- Respond to Guest questions about current facility events and future offerings
- Use problem-solving skills to make informed decisions in the operation
- Ensure Guest safety within a fast-paced environment by closely following guidelines and procedures
- Leverage technical applications such as CastApp, GuestRecovery, Redemption, and FastPass+ to better assist Guests
- Able to multitask and drive results in a fast-pace, complex environment.
- Able to make recommendations to resolve problems by using judgment that is consistent with standards, practices, policies, procedures, regulation, and state and federal law. Walt Disney World Resort® / Attraction Trainer ( Buzz Lightyear, PeopleMover, Astro Orbiter, Carousel of Progress, and Monster, Inc. Laugh Floor ) July 2017- Present,Tommorrowland
- Provide onsite training
- Test diversity of Trainees on material to determine levels of understanding on areas that require further instructions
- Explain goals and expectations required of Trainees at the beginning of training sessions
- Deliver instructions on broad range of topics, integrating audio-visual presentations and training materials
- Create and offer additional materials to enhance training University of Central Florida / Industrial And Organizational Psychology June 2018- May 2020
Valencia College / General Studies
January 2016- May 2018
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