HOPE McCADDEN

Raleigh, NC 919-***-**** adioue@r.postjobfree.com

Quality Assurance

Improved application function and performance Implemented database and application interactions.

Expert in identifying client requirements and translating complex processes into clear, understandable, and actionable steps. Enthusiastic leader who consistently meets commitments with integrity. Strong background in project coordination. Ability for meeting operational goals. Strength interacting cross functionally with key stakeholders. Known for developing integrated solutions that drive project success. Skillful in consolidation Engineering and Maintenance projects. Adept in identifying problems, defining solutions, and implementing new processes and procedures.

QUALIFICATIONS:

R Programming Python Java Selenium Webdriver Testng Postman Window 10 Linux

SQL / mySQL MongoDB Tableau MS Office Suite /Excel / Word / Power Point MS Teams

MS Teams Foundation Server JIRA HP ALM MS Visual Studio- Microsoft Test Manager (MTM)

Server Management Studio Agile and Waterfall SDLC Scrum

VMWare Cisco VPN Wireshark POS

EXPERIENCE:

Allscripts Healthcare Solutions, Raleigh, NC

QA Engineer Oct. 2018 – Nov. 2019

Served as a QA Engineer implemented new features into configuration and UI while in an agile environment. Collaborated with teams during project handoff.

Tested applications functional features to ensure correlation with the UI and database.

Created and executed user stories per project specifications to confirm acceptance criteria was met.

Wrote test cases and manually executed using Microsoft Test Manager (MTM).

In-depth use in functional, regression, integration, comparison, security, and exploratory testing.

Performed various types of back-end testing utilizing SQL commands, to ensure data integrity testing using SMS.

Deep technical knowledge with utilizing Microsoft TFS to document & report software defects.

Extensive understanding of the application technical fundamental, and the ability to articulate application use.

Collaborated with QA, Devs & Architects to improve software development process by providing feedback.

Executed Scrum procedures, contributed to sprint planning, forecasting, tracking work using Visual Studio.

Participated in daily SCRM meetings to discuss project successes and challenges.

Created technical documentation, to articulate application technical concepts.

EWR Inc, Durham, NC

Software Tester/Client Support June 2017 – July 2018

Served as a Software Tester and Sustainment Support, tested application functional features in ASP.net for Windows environment. Collaborated with Project Manager and Developers to provide feedback on reporting/tracking defects.

Main point of contact for Customer Sustainment to explain technical concepts and new functions.

In-depth hands-on experienced in testing Web, UI, and Database applications using Functional, Regression, Comparison, Security, install/uninstall test scenarios.

In-depth understanding in network connections on different platforms to certify application function accurately.

Created and manually executed test cases per business requirement using HP ALM to confirm acceptance criteria.

Gained excellent written, verbal, and listening skills to provided technical support to internal and external clients.

Participated in weekly SCRM meetings to discuss project successes and challenges.

Automated manual test case for regression using Selenium WebDriver and Testng as framework.

Preformed various software installation and configuration tasks using VMWare in a Windows 10 environment.

HOPE McCADDEN

Raleigh, NC 919-***-**** adioue@r.postjobfree.com

SMR Solutions, Raleigh, NC

QA Engineer May 2013 – April 2017

Served as a QA Engineer provided in-dept functional, regression, comparison, security, UI, and install/uninstall testing for a small healthcare EHR in an agile environment.

Created and manually executed test cases per business requirement to confirm acceptance criteria.

Used JIRA to document test plan data and reported defects to maintain project status.

Wrote SQL queries to validate backend testing of the database.

Collaborated with Project Manager and developers on bug reporting and project status tracking.

Hewlett Packard, (previously EDS), Raleigh, NC July 1999 – May 2013

Network Admin, IT Department Sept. 2009 – May 2013

Served as a Team Lead provided Subject Matter Expert (SME) support for a multi-tier network team in a Windows environment. Implemented network support responsibilities to solve network challenges for the client. Defined and articulate technology to clients.

Implemented backup/restored procedures using Symantec Backup to ensured minimal site downtime by

Used Wireshark to ensure virtual server availability for mission-critical application.

Provided APC UPS monitoring and support of 44 sites spread across the US.

Developed and maintains systems documentation for a government agency.

Tracked hardware/software inventory.

IT Business Analyst, IT Department April 2001– Sept. 2009

Served as a customer-facing Business Analyst and a member of a Project Management team responsible for a $286M Voice-Over-Internet-Protocol (VoIP) transition project for a national government agency.

Conducted data gathering at various government sites across the USA to support equipment installation.

Maintained Cisco 3925E, 3945E Routers, Cisco 3750 switches, and Cisco 6504 Switches to ensure devices are operational for the final phases of transition.

Supervised and assisted installing new T1’s and DS3 circuits to the Cisco Routers and Switches.

Coordinated deliveries of training materials and installation personnel in preparation of government sites transitioning to a new Voice over Internet Protocol (VOIP) phone solution.

Organized and managed on-site setup and installation of new phone (VOIP) system.

Managed the project schedule to completion by successfully transitioning government sites over to a new

Voice-Over-Internet-Protocol (VOIP) solution.

Hewlett Packard, (previously EDS), Raleigh, NC, System Admin, IT Department, Sept. 2000 – April 2001

Hewlett Packard, (previously EDS), Raleigh, NC, Helpdesk Shift Leader, Support, July 1999 – Sept. 2000

EDUCATION:

Associate of Science (AS), Information Systems, ECPI Computer Technical College, Raleigh NC, April 1997 - Nov. 1998

Coursework, Cisco CCNA, Networking, Nash Community College, Rocky Mount, NC, Sept. 2000 – July 2001

Coursework, Associate of Science (AS), Programming, Wake Tech Com. College Raleigh NC, Aug. 2005 June 2010

Data Science (Diploma), Engineering Technical Education, Woz U, On-line, June 2020 – Feb. 2021

CERTIFICATIONS:

CCNA, and Oracle 9i, both certifications are dated.

PERSONAL DEVELOPMENT:

Allscripts Toastmasters International Club # 04149597, District 37

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