Operations Management, Training & Development
Resume:
DONNA
VANWORTHE
PROFILE
Successfully driving revenue during
COVID and innovations for the future.
Sustaining a high-performance
reputation, maintaining quality
standards, and minimizing costs and
liability have been consistent results
of my professional commitment
CONTACT
PHONE:
WEBSITE:
www.linkedin.com/in/donna-van-
worthe-2222899/
EMAIL:
******@*******.***
HOBBIES
Swimming
Reading
Cooking
EDUCATION
M.B.A. Global, University of Houston Victoria, Victoria, TX, Anticipated: Spring, 2022
B.S. Psychology/Criminal Justice, Salem State University, Salem, Ma, 2006 A.S. Criminal Justice, Bunker Hill C. College, Charlestown, Ma, 2003 WORK EXPERIENCE
Production Operations Supervisor, January 2019-Present Lexitas Welcome Ambassador
Lexitas Corporate, 13101 Northwest Frwy, Houston TX 77040
• Oversee Court Reporting Production Operations working together as one team and leveraging the power of company size, services, relationships, and initiative to deliver world class service to our clients.
• Effectively lead teams to meet deadlines and facilitate change management by going lean with Six Sigma Process Improvement
• Training and onboarding of team members across departments
• Special projects management with data analysis, planning, and integration of software
• Excellent client and contractor liaison, responding to client inquiry promptly and providing accurate updates and troubleshooting and directing workflow
• Salesforce, RB and LMS management including updating training materials and providing 1:1 and group training
• Cost saving supplies and budget management and ensuring department is fully stocked and staffing needs are met
• Upholding Lexitas core values; SPIRIT by Creating long-term relationships with clients and our service providers by being hyper- responsive, going the extra mile and consistently delivering exceptional service.
Training and Development Coordinator, February 2014- December 2019 Lexitas, 4299 San Felipe St. Suite 350, Houston, TX 77027
• Research and development of standard operating procedures and process improvement, job descriptions, technical training manuals, and training programs to facilitate on boarding orientation for employees and on-going training through e-learning, PowerPoint, and interactive tools in alignment with instructional design theories, practice and methods.
• Going lean and implemented Six Sigma Process Improvement
• Data analysis and reporting of training outcomes and corrective measures through evaluation tools; namely: survey, observation, interview and data collection.
• Establishment of goals and objectives of training materials and updating materials as policy, systems and information changes occur.
• Software systems evaluation and training: specializing in training on critical analysis of legal cases and review of medical records and records retrieval with adherence to HIPAA guidelines, OSHA Standards, State and Federal Regulations.
• Conduct database management with utilization of MR8, in house software, Excel, Outlook and legal applications.
• Supervises expeditor performance and participate in hiring, evaluating, counseling, coaching, and disciplining employees; making recommendations for promotions, transfers, and/or dismissal of employees under the direction of the Human Resources Coordinator and Director of Client Relations.
• Ensure that HIPAA and PHI procedures are followed accordingly
• Review authorizations and legal paperwork required for requests
• Collaborate with departments and provided tech. support for cross- training of employees
• Expedite records acquisition
• Execute under high pressure environment meeting deadlines and quotas
• Accounts payable coordination and fee approval requisites Case Management Services Associate, February 2013 –February 2014 Lee Murphy Law Firm, 440 Louisiana St. Houston, TX 77002
• Point of contact for clients and the firm. Assisted initial intake of potential claims and liaison for campaign management in product liability claims
• Investigated potential claims including; obtaining, reviewing, and processing evidence for pre-litigation preparation.
• Researched and provided critical analysis of legal cases and review of medical records
• Collaborated with departments and provided tech. support for cross- training of employees
• Expedited records acquisition and database management with utilization of MR8, Outlook and legal applications
• Provided in depth reports analysis and generated reports
• Litigation supports rendered: prepared plaintiff profile forms, short form complaints, and various documents for case filings to meet deadlines
Program Manager, October 2009 -December 2010
Human Rights Committee Member
Till, Inc. 20 Eastbrook Rd # 201, Dedham, MA 02026-2087
• Successfully ran daily operations of Outpatient Day Habilitation Center and Day Health Center and provided stimulating and enriching programs to individuals with developmental disabilities in furtherance of skill development and quality of life
• Oversaw clinical team, client intake and comprehensive assessment for treatment
• Researched and designed program development and
implementation
• Recruited, hired, scheduled, coordinated and trained employees with direct supervision
• Processed payroll, budget and financial management ensuring business process compliance, ongoing monitoring, and corrective measures where necessary
• Prepared monthly, quarterly and annual reports for auditing and successfully maintained CARF and Joint Commission facility certifications with AAA ratings and compliance with DDS.
• Provided Human Rights Advocacy and training for the staff and individuals serviced
Program Manager, December 2004- October 2009
Training Committee Member, Quality Assurance Committee Member United Cerebral Palsy of Metro Boston, 71 Arsenal St. Watertown Ma 02472
• Work in coordination with team members including family, service providers, service coordinators, and individuals to provide high quality of life for persons with disabilities
• Oversaw staffed apartments/residential supports including:
• Recruited, hired, scheduled, coordinated and trained employees with direct supervision
• Processed payroll, budget and financial management
• Prepared monthly, quarterly and annual reports for auditing and successfully maintained programs certifications
• Provided Human Rights Advocacy and training for the staff and individuals serviced
• Researched and developed ISP/IEP program as well as implemented and monitored progress
• Key figure in client health management: identified and provided supports for health-related services, implemented therapies, programs and education for staff and clients
Residential Counselor, March 2004- November 2006:
• Implemented behavior plans and worked toward ISP goals
• Administered medication and therapies
• Assisted with everyday activities including; ADL’s, eating, outings and more
Project Support Specialist, August 2006-July 2008
The Research Foundation, The State University of New York, University at Buffalo
Research Human Resource Services 120 Crofts Hall, Buffalo, NY 14260, Headway Corporate Resources, 317 Madison Avenue, New York, NY 10017,
• Organized project via internet; Utilization of video equipment and web techniques (satellite)
• Attended information sessions and provided question modification and review of response coding and criteria for assessment records
• Conducted assessments with children in Boston Public Schools for Building Blocks TRIAD; namely arithmetic, geometry and practical applications
• Videotaped assessments with emphasis on child response
• Managed database and coded response data and reviewed video footage
• Collaborated with University of Buffalo via internet and mailings Research Assistant/Directed Study, January 2006-May 2006 Salem State College/ MGH, David W. Gow Jr., Ph.D.
Cognitive/Behavioral Neurology Group, Massachusetts General Hospital, 175 Cambridge Street, CPZ-S340, Suite 340, Boston, MA 02114
• Researched Language Acquisition and published Parsing voicing cues: A context effect predicted by feature cue parsing theory Article in The Journal of the Acoustical Society of America 119(5):3242-3242 · May 2006
• Wrote proposals for research and IRB approval following HIPPA standards
• Put together experimental stimuli and database
• Created subject pools; interviewed and screened subjects
• Tested subjects and conducted data analysis using SPSS, Excel, and other experimental data analysis with mouse tracking trials
• Presented research poster at national symposium of ASA Internship, January 2003-June 2004
Grayer & Dilday Attorneys at Law, 27 School St, Suite 400, Boston, MA 02115
• Assisted with examination of criminal cases, paralegal duties including; research, filing, legal writing and court assistant CERTIFICATIONS
HIPAA /HITECH Information Security, Inspired Learning, LLC HIPAA HITECH Privacy for Business Associates, Inspired Learning, LLC Certification in Supervision, Providers Council
Non-Violent Behavior Management Certification, Providers Council MAP (Medication Administration Program), Commonwealth of Massachusetts Fire Safety Officer, Commonwealth of Massachusetts Human Rights Officer, Commonwealth of Massachusetts
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