Manager Branch

DIVYA PANDEY

**** **** ** **** ****, Suite ****, Mississauga, ON, L5B 4N2

+1-647-***-****, adiotx@r.postjobfree.com

Banking

Personal Banking/ Corporate Banking/Commercial Banking

A Seasoned banker with 8 years of experience in the Banking & Financial Industry. Sound knowledge of Bank’s rule, regulations & guidelines, and its application on the job to promote fair banking practice. Providing personalized services to customers for client retention and continued revenue generation.

AREAS OF EXPERTISE

Cash Management Cross-Selling Customer Service Interpersonal Skill Goal Oriented Team Player Communication Skill Quick Learner Work Ethic

MS Office Team Building Attention to Detail

PROFESSIONAL EXPERIENCE

Client Advisor Intern, 2020 to present

Royal Bank of Canada, Mississauga

Completing day to day financial transactions for clients

Promoting digital enablement

Identifying opportunities of advice to introduce business to RBC partners

Resolving and preventing client’s banking problems

Adhering to compliance routines, policies and controls to protect client’s interest

Proactively engaging with clients and delivering outstanding customer experience

Branch Manager, 2015 to 2019

UCO Bank, India

Contributed towards the overall achievement of daily, monthly, and annual revenue targets of the branch through target-oriented approach towards deliverables

Provided information regarding bank’s products and services to clients & walk-in customers

Promoted Bank’s product and services through marketing activities, awareness campaigns, cold calls, welcome calls, and personal meetings

Established cordial and positive relationships with clients and ensured prompt attendance of their enquires

Worked tirelessly to protect the image of the bank by providing positive banking atmosphere for the clients

Maintained transparent and excellent level of customer service to provide them maximum satisfaction

Worked to maintain the positive review of the bank and damage control

Utilized the banking knowledge in effective way to propose solutions to customers problems

Monitored suspicious high value transactions in customers accounts and reporting to financial intelligence unit of bank for further action

Page 1 of 2

DIVYA PANDEY

+1-647-***-****, adiotx@r.postjobfree.com

Conducted management meetings with clients to analyze their banking needs to offer them competitive products and services

Handled grievances and resolved the issue within stipulated time frame and apprised the customers about the developments to make them feel valued clients

Scrutiny of documents, transactions, physical assets in the branch for internal control and audit to detect frauds, money laundering, lapse of procedures

Ensured that all banking regulatory guidelines are adhered & complied before discharging the duties

Ensured customer confidential information is stringently protected and used only for the official purpose

Assistant Manager, 2013 to 2015

UCO Bank, India

Effectively utilized my interpersonal skills to handle floor operation of the branch

Opened savings, business, and deposit accounts as per Bank’s Policy

Provided information to the clients on their account status and account balance

Maintained office registers and records (stock statement, security printing, cheque issue) as per Bank policies and standards

Co-ordinated with branch manager to garner deposit & loan proposals to achieve branch daily, monthly & annual targets

Teller, 2011 to 2013

UCO Bank, India

Managed cash at the counter

Tallied cash daily and high transactions entry in the summary register

Issued ATM Cards, E-Banking, Mobile Banking services to new customers

Assisted customers in filing out account opening forms

CERTIFICATIONS

CAMS (Certified Anti Money Laundering Specialist)

ACAMS AML (Anti Money Laundering) Foundation Certification

CAIIB (Certified Associate of Indian Institute of Bankers) 2013, India

JAIIB (Junior Associate of Indian Institute of Bankers) 2012, India

EDUCATION

Master of Business Administration (Marketing Economics) 2009

Institute of Management Sciences (IMS), University of Lucknow, India

Evaluated by World Education Services as equivalent to Canadian Master’s Degree

Bachelor of Technology (Electrical & Electronics) 2006

College of Engineering Trivandrum, Kerala University, India

Page 2 of 2

Contact this candidate