Engineer Desktop Support

K.Krishnamoorthy

E-Mail : *******.******@*****.***

Cell : 0091-978-***-****

To be a part of an organization that provides creative and challenging opportunities in a pleasant environment, giving scope for individual initiative as well as promoting team effort.

Professional Experience

Working as Senior Infrastructure Engineer in Mphasis Pvt ltd (July 17-2017 Still)

Worked as a Window VMware Administrator in IBM India pvt (Pay roll of Cryptograph

Technologies Pvt ltd), Chennai [July 2015-May 2017]

Worked as a Technical Support Engineer Sansbound Solutions Pvt Ltd, Chennai [June 2013 – May 2014].

Worked as a Customer Support Engineer in Redington India Pvt Ltd,Chennai [Sep 2011 – July 2012]

Worked as a Desktop Support Engineer in SBA Info Solutions Pvt ltd, Chennai [February 2011 - Sep 2011]

Worked as a System Engineer in Ezone Computer Technologies, Nagapattinam [Nov 2008

- Jan 2011]

Responsibilities in Mphasis pvt ltd

Implemented VMware ESXi vSphere, vCenter, and vMotion to virtualize their entire server environment

Design, test, document and support a VDI infrastructure using virtualization and Vmware horizon View desktop and Provisioning Services for desktop virtualization for World Wide access for supporting over 5,000 desktops

Design and test back-end storage for optimal performance for VDI infrastructure

Provide planning, installation, testing and technical support for company applications

Installed and configured Developments environment for testing of new software versions and of OS and program patches and updates before going to production

Creating New Desktop pool which based on the client request and Entitlement for AD user groups

Updating window security patches,VM tools and installing software taken the snapshot,recompose the pool with recent snapshots

Snapshots deletion of linked clone parent image hierarches and made clone of parent image

Monitoring ESXi hosts CPU and memory utilization.

User profile cleanup

Software installation and application troubleshooting.

Accurately record, update and document requests using the Service Now system.

Using View Administrator and View Connection Server

Configuring View Connection Server

Configuring Role-Based Delegated AdministratioConfiguring Policies in View Administrator and Active Directory

Maintaining View Components

Managing View Composer Linked-Clone Desktop Virtual Machines

Managing Desktop Pools, Machines, and Sessions

Managing Application Pools, Farms, and RDS Hosts

Managing thinapp application in View administrator

Perform tool administrative tasks and provide application support for our platform.

Establishes foundation for future implementations and automation requirements in the infrastructure, identifies opportunities for automation and develops scalable solutions.

Develops monitoring, dashboards, escalations and alerts.

Develops and follows incident management and change management processes; creates run-books.

Participates in on-call rotations for emergency events and escalations.

Works with the operations team lead to remediate issues.

Ensures system or component performance meets expectations; monitors actions to correct variance or improve efficiency.

Resolves complex system problems affecting business applications and computing services users.

Provides on-call support.

Performs other duties as assigned.

Responsibilities in IBM India pvt ltd

Creating the Incident and RFC for resolving physical server’s and ESXI /ESX host Hardware issue and we co coordinating on site TE.

Monitoring the host and physical server’s health and their alert through the ILO (Hp.Dell.Ibm) which is based on incident and RFC we diagnosed DSA reports and also we replaced the server hardware components.

We have change and modify user’s information with (servers. ESXI /esxHost.ilo) which is synchronies with password world.

Installing and fix the issue on ITM Agent and Tivoli End point .IIS.Control-M . TSM back up restored.

We have fixed issue along with Incident and RFC .which based on Window servers. VMware 4 and 5.5 and Citrix XenApp 6.5

Window server disk space clean up and Extending the disk space.

We analyzed server load and Resolving paging issue on window server and allocate appropriate page file configured on the server.

We provide MacAfee Antivirus Level 2 support.

In ms and veritas cluster fail over and fail back the resource and fixing various kind of issue (Node down. Bring the services on line. Disk san policy offline )

Resolving the window server profile issue.

Checking the Esxi host LUN storage space and CPU and memory utilization of host and virtual machine

In VMware Host checking and diagnosed log and performance fixed various issue (disconnected host from the network. Port group issue .snapshot related issue.vm template .disk consolidation issue vmotion and storage vmotion )

Responsibilities in Sansbound Solutions

Overall System Administration for windows servers includes 2003 and 2008

Administration of active directory domain services includes 2003 and 2008

Managing users in the domain and setting up user permissions

Installed, configured, and administered DNS, DHCP and WSUS servers

Created group policy based on the requirement

Analyzing Windows Server vulnerability using MBSA tool

Responsible for windows patch management using wsus server

Troubleshooting server related problem based on Event viewer and user request

Supporting Network team for maintaining and administering Cisco Solutions

Playing role as Residential Engineer to support the Entire Network infrastructure

Responsibilities in Redington India

Implementation, Administration & Troubleshooting of Windows 2003 & 2008 Server

Implementation and Administration of Windows Active Directory

Install, configure, and administer Windows based DNS, DHCP and WINS servers

Deployed the WSUS server

Update the patches through WSUS

GPO administration

Offline defragmentation of AD

Providing IT infrastructure support for all departments

Responsibilities in SBA Info Solutions

Implementation, Administration & Advanced Troubleshooting of Windows 2003 Server

Implementation and Administration of Windows Active Directory

Install, configure, and administer Windows based DNS, DHCP and WINS servers

Creating group policy for software installations & etc

Managing users in the domain and setting up user permissions

Installation configuration and troubleshooting mail clients

Update the patches through WSUS

Maintaining Symantec Antivirus server

Reporting and co-ordination of configuration and deployment

Responsibilities in Ezone Computer Technologies

Managed & Maintained of Windows 2003 Server

Deployment and Administration of Windows Active Directory

Installed and Maintained PC's, Printers, Scanners, etc

Managed & Maintained Anti Virus server

Contributing to the Sales Team

Technical Expertise

Microsoft

Installation, configuration and management of Active Directory Services in Windows Server 2003 and 2008

Create Trust Relationship between domains and forests

Planning and Installing ADS

Upgrading Domain Controllers from 2003 to 2008

Installing Additional Domain Controller, Child Domains & RODC

Planning and Configuring AD Sites and Services

Planning and Configuring AD sites with Child Domains

VMware

Installation, configuration and management of ESXi 5.5

VSphere Vcenter Server

HA Cluster

Fault tolerance

DRS, SDRS

Vmotion and storage Vmotion

VM template

Taking Clone and snap shot

Standard switch and distributed switch

SSO policy

Education

M.SC – Insdustrial Electronics completed with First Class in E.G.S Pillay A&S College,

Nagapattinam.

Course accomplished

MCITP,MCSE

Red hat Linux

Citrix 6.5 Xen APP

Vmware 5.5 .

Personal Details

Parents Name : M.Kathamuthu

Date of birth : 04.05.1983

Present Address : 10, Lakshmi Building,

Vinobaji Nagar, Hastinapuram,

Chennai – 44.

Passport No : M3241912

Languages known : English, Tamil

(K.Krishnamoorthy)

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