Engineer Software Developer

Jaimin Shah

510-***-**** * ******.******@*****.*** * www.linkedin.com/in/jaishah2

Information Technology System Engineer

Objective

Experienced IT/System Engineer with 4+ years of hands-on experience in customer support and optimizing critical deployments using virtualization technology. Seeking an opportunity in technology centered company to deliver exceptional outcomes

Experience Highlight

●Collaborate across the organization to provide a superior client experience in order to influence and drive the business forward

●Establish, configure, test and maintain operating systems, application software and system management tools

●Plan and implement systems automation as required for better efficiency as well as application deployment to AWS cloud with tools such as Ansible and Bash scripts

●Be on-call rotation and respond in timely fashion during off-hours and served as production owner

●Python scripting for automation and website development using Django framework

Technical Skills

●Operating systems such as Windows, Linux, Mac OS

●Dev-ops tools such as AWS, ansible, streamline and python for scripting, website development

●Databases such as MySQL, Cassandra, MongoDB

●Microsoft Server 2008/2012/2016 administration and setup and Kaseya to manage hosts on the network

●Virtualization technology such as VMWare 6.5 and 6.7

●Administration and project tracking tools. For instance, Jira, Confluence, GitHub, Okta, Duo, Pendo, Librato, G-suite, 1password, Trello

●Networking protocol such as DHCP, DNS, ARP, HTTP, SMTP. DHCP and DNS configuration and management

Docker and micro services

Career Overview

Cisco Cloud Security, San Francisco, CA November 2018 – November 2020

Information Technology System Engineer

●Migrated confluence application from Atlassian cloud to AWS and deployed using ansible

●Set up VMWare lab from beginning to configuring ESXi hosts and migrating users to the lab

●Updated the existing networking environment with a meraki firewall to test iPv6 based product

●Implemented Zendesk/WebEx teams’ integration which would provide Zendesk ticket updates in WebEx team to the engineering team space

●Designed a website using Python and Flask (web framework) for internal Airplane competition project

●Migrated JIRA application from Atlassian cloud to AWS with the IT team, to save cost

●Accomplished Zendesk/Jira integration successfully, to track Jira ticket updates in Zendesk and vice-versa

●Troubleshoot networking issues as well as with manage Active Directory for users and groups

●Create bash scripts as per requirement as well as support Mac OS, windows and linux based systems

●Experienced with working with application/server logs and resolve complex issues

●Manage users using tools such as Okta, Duo, Jira, confluence, GitHub, Trello, G-suite

●Monitor and manage infrastructure

●Provide user support to a wide variety of clients, both remote and on-site

OAT Consulting

Client: Pacific Maritime Association, San Francisco, CA une 2017 – November 2018

Information Technology Specialist

●Setup a computer lab for training department to train their employees

●Responded to queries on the phone, via email, in person, or through remote access

●Assisted users on the delivery, configuration, set-up, maintenance and troubleshooting of computer systems, hardware, and software

●Ran reports on Kaseya for users’ systems, analyzed issues and provided best solutions

Pro-tek consulting

Client: Chrome Plus Inc., Wichita, KS uly 2016 - January 2017

Business Analyst, Project Coordinator & Software Engineer

●Reviewed, analyzed and created detailed documentation of business systems and user needs, including workflow, program functions and steps required to develop or modify application programs, to make sure project deadlines are met

●Maintained and monitored project plan, project schedule

●Prepared presentation, tracked actions, decisions from meetings and provided feedback

●Ensured stakeholder views are managed towards the best solution

●Facilitated meetings where appropriate and distribute minutes to all project team members

●Created a project management calendar for fulfilling each goal and objective

●Liaise with clients to identify and define requirements, scope and objectives

Pro-tek consulting

Client: CIS by Deloitte, Morrisville, NC March 2016 - June 2016

Software Developer

●Analyzed functional requirements and documented the user specifications and business rules

●Implemented business logic for the modules such as parsing data, creating API endpoints with JSON based Rest web services, routines to log into website and fetch data for selected options, unit testing using python

●Involved in creating business processes and modeling diagrams

●Involved in building database model, APIs and Views utilizing Python, to build website

Saitech Inc March 2014 – February 2016

Technical support/Hardware Engineer

●Worked with internal team as well as end-users to resolve hardware issue

Educational Qualification

Master of Engineering – Electrical – August 2015

San Jose State University, CA

Bachelor of Engineering – Electronics and Communication

Gujarat Technological University – May 2012

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