Administrative Assistant

Alexia Bates

346-***-**** ***********@*****.*** Houston, Texas

Objective

Seeking a professional administrative position where I can utilize my extensive knowledge in Human Resources & administrative roles. Focused on developing my skills in a position using my knowledge of customer service, data entry, and business services. Highly efficient and well established in administrative environments that are fast paced and challenging. Professional Experience

Champions Insurance Friendswood, TX - Administrative Assistant June 2020 – Present

• Responsible for answering phones, screening, and delegating calls to appropriate team members.

• Collaborating with mortgage and insurance companies daily to maintain mutual accounts/policies.

• Processing auto/home/wind quotes daily in various different insurance co. websites.

• Handle phone and email inquiries from mortgage & insurance companies, identify and resolve problems.

• Perform a weekly audit on expirations, lapses, non-renewals & pending cancel policies.

• Responsible for processing agency billed account payments and sending off renewal invoices to all customers/mortgage companies.

• Calling and completing remarketing questionnaires via phone with clients who want to reshop policy.

• Process downloads and data entry into AMS360 (management system) Targa Resources Houston, TX - HR Coordinator

Jan. 2017 – May 2020

• Manage candidate profiles & job requisitions in TALEO and Ceridian.

• Scheduling interviews

• Responsible for all new hire pre-employment & onboarding

• Report notifications of new hire to internal teams, including IT & management

• Processing several transactions daily including new hires, terminations & promotions.

• Participated on the implementation team for HRIS system upgrades.

• Use of Oracle Financial Cloud (OFC) to process invoices & wires transfers

• Manage employee referral bonus program; track & record payments to employees

• Accurately maintain Targa’s Organizational Chart in Visio Timewise Shell Houston, TX – Cashier

Aug. 2013 – Jan. 2017

• Delivered quality customer service everyday

• Operated cash register and handled money and card payments

• Answered inbound calls / conflict resolution with customers

• Daily upkeep of store and outside grounds

Education

San Jacinto College Houston, TX

2012-2013

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