Desktop Support Network Engineer
Resume:
RAYMOND BOGER
Buena Park, CA *****
adiopx@r.postjobfree.com
Willing to relocate to: Tucson, AZ - San Jose, CA - Irvine, CA Authorized to work in the US for any employer
Network Technician
Thales Avionics - Irvine, CA
October 2018 to September 2020
• Configured Cisco switching hardware and configured Palo Alto firewalls across multiple international sites.
• Reviewed access requests and implemented proxy access control for Mac/Windows clients (Blue Coat appliance).
• Troubleshooting of routing issues across a variety of firewalls (Juniper, Palo Alto) and open network flows as required.
• Conversion and consolidation from Juniper firewall devices to Palo Alto. Lead Desktop Support Technician III
Thales Avionics - Irvine, CA
July 2015 to October 2018
• Led and conducted onboarding and training of new hires for Service Desk support technicians.
• Led projects for software integration and hardware deployment (mobile device upgrades, desktop OS upgrades).
• Incident delegation (BMC ticketing system); perform user management, hardware/software deployment, and support VDI.
• Supported employees in Microsoft Office, in-house VPN, Enterprise Vault, McAfee Encryption, and SAP Functional Systems Administrator
Kforce Government Solutions, Inc - Davis-Monthan AFB, AZ June 2013 to January 2014
• Responsible for maintaining computer systems of the 335th Squadron, Davis Monthan AFB.
• Installed, maintained, and upgraded hardware, software, and Access databases.
• Ensured networks were backed up and that system data was secured and protected from unauthorized access.
• Wrote scripts to perform tasks that can be left to automation Associate Supervisor
US ARMY - Fort Hood, TX
June 2010 to July 2013
• Trained and supervised subordinates on appropriate Information Assurance Policies and standards.
• Resolved customer issues and documented recurrent issues, installed and maintained a complex military network infrastructure.
• Troubleshot network complications and performed maintenance on satellite and communication equipment.
• Established operational goals, enforced policies, conducted employee briefings, and provided operational readiness training.
WORK EXPERIENCE
• Prepared and maintained reports, records and maintenance of telecommunications systems and data networks, including tactical satellite, radio, switching, cable, and automation equipment IASO/Network Engineer
US ARMY - Fort Hood, TX
July 2007 to May 2010
• Served as primary operator for Satellite Transportable Terminal and Command Post Node.
• Responsible for set up and operation of satellite communications and management network system.
• Served as Information Management Officer for Forward Operating Base: Wolverine.
• Oversaw network administration of passwords, email accounts, and security.
• Coordinated database updates, monitored software licenses, and monitored performance of associated computer systems.
Associates of Science in Information Technology
University of Phoenix - Tucson, AZ
June 2014
• Proficient in the use and operation of Microsoft operating systems (Windows 2000
• Windows 10)
• Exceptionally proficient in network infrastructure (SANs, LANs, WANs) and network protocols (TCP/IP, OSPF)
• Highly trained on the configuration and implementation of routers, switches and modems (Cisco, Linksys, Palo Alto)
• Working knowledge of research methods, data entry systems, data/statistical analysis, and programming
• Excellent verbal and written skills and experience in leading events and workshops
• Cisco
• TCP/IP
• LAN
• Computer Networking
• Network Firewalls
• TCP
• VPN
• Network Monitoring
• VoIP
• Active Directory
• Network Support
• Juniper
• WAN
• Help Desk
• Technical Support
EDUCATION
SKILLS
Branch: United States Army
Rank: SPC
MILITARY SERVICE
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