Information Technology Technician

Professional Summary

Energetic and technical-minded professional seeking a position to enhance my knowledge and utilize my educational skills. Proven diagnostic abilities with attention to detail and ability to work effectively in a fast-paced environment, with well-developed customer service skills. Reliable and dedicated with the ability to grasp and apply new procedures quickly, organize and prioritize tasks to meet deadlines and adapt readily to new challenges.

Skills and experience include:

●Leadership

●Safety

●Policy Implementation

●Public Speaking

●Customer Service

●Management

●Networking

●Microsoft Office Suite

●Software Installs

Technical Troubleshooting

Experience

Atos, San Angelo, TX

October 2019- October 2020

Operator I

October 2019 – October 2020

Maintain the highest of standards in the data center for consistency of installations, quality and appearance of cabling, labeling, documentation, asset management, ticket and process compliance, and meet client SLA s for up time.

●Configures, installs, repairs, and troubleshoots issues related to hardware performance on servers, san equipment, mainframe equipment, network equipment, tape equipment in a raised floor data center environment.

•Engages OEM vendors for warranty repairs, escorts, manages and assists OEM field engineers in the data center for service calls, ensuring compliance with change management, incident management and security policies and procedures.

•Maintains documentation, inventory sheets, technical schematics and diagrams.

Nabors Drilling Industries, Odessa, TX

April 2019- October 2019

Information Technology Technician

April 2019 – October 2019

Provides support to Nabors businesses and the directions of the Nabors Corporate Services Information Technology (IT) Department.

•Regional support of remote offices for Nabors network equipment including routers, switches wireless access points, computers, printers, and any Nabors IT owned hardware directed to be maintained or serviced at the direction of the Operations Manager.

•Support of the field communications package (satellite antenna, rig managers computers, etc)

•Assisting the IT Special Projects Coordinator with field testing at the direction of the IT Field Operations Manager.

•Tracking support issues in a call-tracking system and maintaining the knowledge base.

Angelo State University, San Angelo, TX

February 2017 – March 2019

Lead Database Technician (Student Worker)

April 2017 – March 2019

Under general supervision, assists in administering enterprise system databases to support multiple, integrated information systems.

●Assist in managing the database and maintaining the integrity and availability of institutional data through secure and efficient storage, retrieval, and archiving processes

●Provide exceptional customer service to end users and clients, being able to resolve their technical problems in a timely manner

●Attend meetings and provide excellent oral communication to end users and IT staff, provide technical advice as needed

●Leverage common software tools (i.e. ticketing and project management software) to follow request, incident, change management, project management and time tracking processes. Provide updates to associated tickets and projects to keep both customers and team members informed of current status or progress. Assist with team responsibility of queue management and ensure tickets are resolved accurately, timely and according to priority

Field Services Technician (Student Worker)

February 2017 – April 2017

Under general supervision, provided technical support for desktop and network services including over 2500 desktop/laptop computers, printers, networked applications, and mobile devices within the university environment as well as support for more than 120 smart classrooms.

●Provided customers with exceptional customer service and oral communication to both (faculty and staff) face- to-face support to resolve technology related issues to assure high levels of customer satisfaction within an environment with a low tolerance for downtime Responded to high priority incidents on campus to ensure end-users experience minimal interruption

●Configured printers, both local and network, and tested the end users’ ability to connect with them

●Problems would arise and responded to high priority incidents on campus to ensure end-users experience minimal interruption and resolved their problems in a timely manner

United States Army, Various Locations

July 2002 – December 2012

Career Counselor – Fort Hood, TX

2011 – 2012

Provided career counseling to Soldiers. Conducted retention interviews. Determined Soldiers' eligibility to immediately reenlist or extend their enlistment, to include options and bonuses; prepared and reviewed reenlistment and extension documents for accuracy; coordinated retention ceremonies.

●Advised commanders on criteria for selection of unit level retention NCOs

●Advised Soldiers on all aspects that could impact their decision for continued service, to include the Declination of Continued Service Statement

●Evaluated and trained unit level retention NCOs

●Briefed leaders, Soldiers, and families on matters related to retention and reclassification actions

●Conducted multiple reenlistment briefing for the battalion and brigade rear detachments, preparing soldiers for deployment and counseled soldiers on their reenlistment options

●Acted as liaison with local personnel, agencies, and finance offices, also managed retention mission, statistics, incentives, and awards program

Recruiter – Tampa FL

2008 – 2011

Interviewed, counseled and qualified applicants for enlistment. Distributed and displayed recruiting publicity material. Identified and cultivated community centers of influence. Explained benefits, prepared enlistment forms, and documents. Arranged for transportation, meals, and lodging for applicants where required. Assisted in market research and analysis and made appropriate recommendations to the chain of command.

●Worked with client(s) to identify and pursue candidates through direct sourcing, name generation/passive development, internet mining and networking. Searched, identified and qualified all potential candidates

●Handled pre and post-hire paperwork of qualified applicants

●Worked with client to coordinate the recruiting process – application tracking, candidate screening, interview, placement and on-boarding process for new hires

●Performed all functions of the hiring processes including sourcing candidates, prescreening candidates and scheduling interviews

●Recruited candidates with expertise int the following areas including but not limited to Sales and Marketing, operation and Administrative and Finance and IT professional

●Worked with client to organize job fairs

Field Artillery Tactical Data Systems Specialist (FAATDS)- Fort Drum, NY

2002 – 2008

Operated and performed operator maintenance on FAATDS equipment, section vehicles, and generators associated with FAATDS. Established, maintained, and operated communications systems. Assisted in preparation of computer center for operation and shutdown. Prepared systems for operation to include cabling, installation, and removal procedures. Operated and performed operator maintenance on communications equipment, section vehicles, and generators.

●Performed computer operations including mission processing, planning mission schedules, established control information and communication with digital subscribers

●Planned and implemented security measures to safeguard information in computer files against accidental or unauthorized damage, modification, or disclosure

●Established, maintained, and operated communication systems

●Assisted in preparation of computer center for operation and shutdown

●Analyze risk estimates and take the proper precautions to mitigate risks

Education

Angelo State University, San Angelo TX, Bachelor of Business Administration in Management Information Systems

December 2018

Florida Career College, Tampa FL, Associate of Applied Science Information Technology in Computer Security and Network Engineering

November 2014

Specialized Military Training

Career Counselor School

Advanced Leader Course

Warrior Leader Course

Recruiter School

Air Assault School

Technical Skills

Software: Microsoft Office Suite, Oracle Enterprise Manager 12c/13c. Ellucian-Banner, Toad

Operating Systems: Mac; Windows 7, 8, 10; Windows Server 2008, 2012; Linux including CentOS, Red Hat

Languages: Java, JavaScript, Visual Basic, CSS, HTML, SQL

Databases: Microsoft Access, Oracle 11gR2, Oracle 12C

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