Riddhi Shah

Olathe, KS 302-***-**** adiojg@r.postjobfree.com www.linkedin.com/in/riddhi-shah/

Sr. Quality Assurance Lead

Business Solutions Quality Assurance Leadership Regulatory Compliance

Accomplished quality assurance professional with extensive experience providing the leadership and direction needed to drive the achievement of key organizational quality assurance-related business goals and objectives. Able to develop and execute strategy designed around quality assurance best practices and wide-ranging business intelligence to deliver results that exceed defined expectations. Demonstrated strength building and maintaining strong, professional relationships with strategic business partners and quality assurance stakeholders based on the effectiveness of the leadership, support, and solutions provided. Recognized for the ability to deliver impactful results while leading in fast-paced, dynamic business environments.

Areas of Expertise

Complex Problem Resolution

Requirements Analysis

Global Team Management

QA Methodologies

Quality Assurance Best Practices

Application & Cross Browser Testing

Software Development Life Cycle

Strategic Business Partnerships

QA Strategy & Execution

Project Management

Technical Documentation

Stakeholder Communication

Technical Proficiency

Quality Center 12.01, ETL, Hadoop, Smartsheet, SQL Database, Microsoft Office Suite, Windows XP

PowerPoint, Excel, SharePoint, Outlook, Beyond Compare 4, Snowflake, Tableau, TFS, Salesforce

Windows XP, Postman, Identity and Access Management (IAM), Visual Studio, Jira, HTML

Quality Center 11.0, iSpace, ECCS Virtual Desktop, TSYS Green Screen, HP Quality Center 10.0

A2B (Application to Booking), OLM (Oracle Lease Management), Web-Based Applications

Internet Explorer Browser, MD50s, TE40s, Milestones and Lifecycles

Professional Experience

QUALITY ASSURANCE LEAD 2019 - Present

Waddell & Reed, Shawnee Mission, KS

Lead several projects, including the Workday and Azure AWS Cloud Platform Data Validation, in planning, analysis, and end-to-end testing.

Manage a high performing team comprised of 4 quality assurance employees through a committed approach to training and support while ensuring a productive, motivated team environment.

Create the test approach and plan, the project plan for testing, and scenarios and test cases in addition to performing testing in Snowflakes and Data Analytics tools using SQL queries.

Work in collaboration with project managers, BSA, and business owners of the projects and offshore and external vendors, providing weekly follow-ups and project updates.

Use Quality Center (ALM) for defect tracking and execution.

Develop the traceability matrix between the requirement and the test case and use track defects and execution in Quality Center.

Maintain and manage professional relationships between cross-functional teams, including Development, Program Managers, Configuration Management, Program Management, and Product Managers.

Review status reports from team members, taking the appropriate actions as needed, create and define risks, contingencies, and plans, and attend team meetings to understand and review the risks of the projects.

SENIOR QUALITY ASSURANCE ANALYST/LEAD 2018 - 2019

Community America Credit Union, Lenexa, KS

Held a lead role on the Online Banking project, which included data migration, conversion, and integration testing for the system compatible with legacy applications and databases.

Created a QA process and templates for the team and attended demonstrations with vendors to get the proper QA tool with the director, providing feedback to get the right tool.

Worked in collaboration with key vendors, including TruHome, DashVault, MeridianLink, Deluxe, and VSoft.

Added valued input in the configuration workshop for the Retail Online Banking application while creating test approach documents reviewed with the team to get approval.

Produced scenarios and scripts for the Retail Online Banking project, divided into 10 individual projects.

Collaborated with business partners and analysts, the project manager, and the application development team to elicit project requirements to create test cases.

Managed a high performing team of 7, assigning tasks during the testing timeframe.

Designed and executed test cases, tracked defects, and planned and set-up the scenario and data handouts for all testing phases of the project.

Performed mobile testing on iPhone, iPad, Android Phone and Tablet, and completed cross-browser testing.

Planned and set-up the scenario and data handouts for all testing phases for the project and created and conditioned the data for the full testing cycles, including system testing, UAT testing, and the production pilot.

SENIOR UAT ANALYST 2017 - 2018

Wells Fargo, Charlotte, NC

Obtained valued experience in all stages of the software development life cycle, the software testing life cycle, testing identify and access management (IAM), and in writing test scenarios and scripts for several projects.

Led and assigned tasks for a team of 5 employees, including offshore team members, analyzed business requirements, use cases and technical specification documents, and created test plan cases.

Involved in test plan creation and review meetings, created status reports for projects for the management team, and attended leadership meetings to provide updates and feedback to the team.

Performed demonstrations on new applications to the line of business and UAT data validation for the assigned projects.

Tested new functionalities based on the test cases and worked in collaboration with the QA team to resolve issues.

Created the traceability matrix between the requirement and test case in Quality Center and played a role in creating, reporting, and retesting defects through the testing life cycle.

Worked with the development team to verify bug fixes and update the bug status in Quality Center and SharePoint.

QUALITY ASSURANCE ANALYST 2017

Delasoft, Newark, DE

Performed end-to-end testing for phase 1 and 2 of the project, completed end-to-end functional regression testing, and attended daily status meetings and defect triage meetings to monitor and retest defects as needed.

Played a role in daily triage calls with the vendor for testing, responsible for multiple projects simultaneously, and performed mobile testing on iPhone and iPad, and completed cross-browser testing.

Worked in collaboration with the offshore team while multi-tasking on different projects simultaneously.

Created and maintained the traceability matrix that ensured test coverage of all requirements through Visual Studio and PowerPoint training documents for future training sessions for the line of business.

UAT ANALYST 2015 - 2017

Wells Fargo, Charlotte, NC

Obtained valued software development life cycle and software testing life cycle experience and knowledge and an understanding of test stages, levels, phases, and testing types and techniques.

Wrote test scenarios and test scripts for key projects, including Gen2, PS3, and Gen3.

Attended review sessions to understand the business requirements and functional specifications and analyzed use case and technical specifications documents.

Involved test plan and timeline review meetings and in the testing of new functionalities based on the test cases, working with the QA team to fix issues.

Performed demonstrations on new applications for the business and UAT data conditioning and validation.

Played a role in recording, reporting, and retesting of defects using Quality Center and SharePoint through the test life cycle and followed up with the development team to verify bug fixes and update bug status.

QUALITY ASSURANCE ANALYST 2015

Decisivedge, Newark, DE

Created test plans, approaches, scenarios, and cases for the Sallie Mae project, involved in the daily status meeting, and participated in team meetings to discuss enhancement and modification requests.

Worked in collaboration with the Business Analysts to understand the requirements and obtained valued experience with defect logging and reporting through JIRA.

UAT ANALYST 2013 - 2015

JP Morgan Chase, Wilmington, DE

Worked with Business Analysts, Project Managers, and Developers while involved in multiple projects simultaneously for credit card releases and in Chase Freedom Card testing before release.

Created test plans, scripts, and scenarios for projects, responsible for test accounts for UAR and Prod for testing, and performed data validation for multiple projects per release.

Performed UAT and regression testing in the test environment for credit card and statement, web testing for the Chase Freedom Credit Card, and created defect triage and status reports for the management team.

Led test plan review calls to get final approval, performed UAT testing on consumer and business cards, and reviewed business and functional requirements documents to ensure requirements were covered to start the test case.

Created the traceability matrix to map the test cases with requirements using Quality Center and validated credit card pricing and rewards on TSYS screens for consumer and business card members and posted rewards on the customer account validated on the TSYS screen and generating systems to ensure that rewards were reflected on the accounts.

Tested the current account to a different partner to validate if the points and rewards were transferred correctly to the new account.

Performed mobile testing on iPhone, iPad, Android Tablet, and Android Mobile using the Perfecto tool and cross-browser testing on Firefox, Safari, Chrome, and IE.

QUALITY ASSURANCE ANALYST 2010 - 2013

De Lage Landen, Wayne, PA

Played a role in developing the performance QA strategy, creating the test plan for the Online Leasing Application project, requirements analysis, and design review meetings.

Created life cycles using MD50s and BRDs, test scenarios and scripts based on the requirements, and the daily execution status reports in Quality Center for review in tea meetings.

Involved in testing the application manually to test the application's design and functionality, the QTP script execution, and functional and regression testing for the application.

Managed and coordinated UAT efforts for assigned projects, created defect tracking and reporting, working with the functional and business solutions team, and coordinated with business and QA teams in the Netherlands.

QUALITY ASSURANCE ANALYST 2009 - 2010

Citi Group, Cincinnati, OH

Performed system, positive, and negative testing in addition to functionality, regression, and mobile testing.

Played a key role in test planning and test script creation using the system requirement document and business rules matrix.

Documented business requirements in the requirements grid, executed test cases linked with the requirements, and created and executed test cases in Quality Center.

Created and maintained the traceability matrix to ensure test coverage for all requirements, submitted defects identified in the application, and tracked the defect fixes' progress.

Generated reports and graphs to support analyzing testing requirements, test planning data, test results, and the progress of defect fixes in Quality Center.

Developed detailed test plans and cases, the entrance and exit criteria for the application being tested, and documentation standards to be followed.

Performed mobile testing on iPhone, iPad, Android Tablet, and Android Mobile using the Perfecto tool and cross-browser testing on Firefox, Safari, Chrome, and IE.

Education

Master's Degree, Psychology – L.D. Arts College, Gujarat, India

Bachelor's Degree, Psychology – L.D. Arts College, Gujarat, India

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