Desktop Support Office
Resume:
Brian Mogy
Tampa, Florida
*****@*******.***
Professional Goal
To troubleshoot any hardware and software related issues while maintaining that the downtime is as minimal as possible. In addition, to give the best customer service that I can possibly give to the end users.
Certifications
Microsoft Certified Professional
2013
CompTIA A+
2013
CompTIA Network+
2013
Skills & Competencies
Scripting Language
Operating Systems
Software Experience
•Python
•PowerShell
Personal Experience
•Windows XP, 7, 8, 10
•iOS
•Mac OSX
•Linux (CentOS)
•Windows Server 2016
•Microsoft Office Suite
•Adobe Pro
•Jira
•SCCM
•G Suite
•Configured Windows server 2016 while setting up DHCP, DNS, and GPO’S
•Configured the Linux OS while using the command line to manage applications
Professional Experience
Jumpcrew Aug 2020-Nov 2020
Helpdesk Technician
Managed around 400 Team Members and support issues ranging from hardware problems to software problem.
•Wiped, configured and deployed Macbooks, laptops, and chromebooks.
•Used salesforce to perform asset management on all our deployed equipment
•Been responsible for the on boarding and the offboarding for all hires.
•Used G Suite to manage Users, devices, browser extensions, and Reports to utilize trends, so we can see if the users are performing any spamming related activities.
•Whitelisted and black listed available domain names using Gsuite
•Performed cable management on all of the switches and routers.
•Helped troubleshoot Apps that are required to be on Apple IOS and Samsung IOS
• Worked with 3rd party vendors, so they can perform hardware repairs for devices that are in warranty.
•Uploaded pdf documents and images to the CMS mybaseguide.com website.
•Assigned Adobe and O365 licenses to users, so they can use the apps for business purposes.
•Created, added, and deleted Shared drives and distro lists.
•Relocated End user equipment to desired location.
Smile Direct Club July 2018 – April 2020
Desktop Support Technician
Managed over 2000 Team Members and supported over 1000 devices. Successfully supported issues ranging from minor software problems to major site down issue.
•Utilized the Meraki Interface to monitor the networks and to troubleshoot any network related problems.
•Has worked with ISP’s to troubleshoot and worst case replace the modem.
•Successfully imaged Dell Latitude laptops, surface pros, and MacBooks using PXE images.
•Configure Cisco VPN, soft phones, and VOIP phones.
•Has configured iPads and tablets for shop deployments. We use the IOS and the android OS.
•Supported HP Envy 4520, ENVY 5000 series, and Konika Minolta printers.
•Configured the IO Gear adapters, so they can have better WiFi reception with our ap.
•Has troubleshoot any VPN related issues.
•Has configured and troubleshoot the Cisco MX65 FW, Cisco MX68 FW, and the MR33 AP’s
•Perform MAC moves where we installed, Moved, and configured workstations.
•Help Train various MGR’s on Smile Direct Club continues changing policies.
•Worked with 3rd party vendors that would repair our laptops and iPads.
•Has resolved over 2000 tickets within an 12 month period.
•Was trained on HIPPA policies and has enforce the policies and educated the users.
•Used InControl to troubleshoot our cellular pepwave devices.
•Has troubleshoot any Sonos speaker and Chromebook related problems.
•Has supported users locally to the United States and users Internationally.
ATT January 2014 – March 2018
Desktop Support Technician
Managed over 320 computers and their accessories on 1 site that includes the desktops, PDA’s, Tablets, laptops, thermal printers, laser printers, 1-line scanners, 2-line scanners, and the SIM card readers.
•Utilized Active Directory Users and computers, to add computers to the domain and troubleshoot any domain connection errors.
•Achieved optimal network performance through proactive maintenance, updates, and ongoing user support; resolved 98% of the issues in less than 48 hours.
•Implemented and enforced security policies that align with the Distribution centers guideline.
•Increased productivity for the help desk team by initiating new process and tools (such as quality assurance documentation) to streamline and improve operations
•Troubleshoot and repaired Cisco anytime connect, so Mangers can VPN into the company’s network.
•Has utilized Bit locker to encrypt drives for end users.
•Has set up WebEx conference portal connections for Managers.
•Has imaged, installed, and configured desktops using the Intel-based image that Corporate has provided
•Used Dameware to remote into pc’s that are offsite or within the building.
•Responsible for the equipment of over 320 computers.
•Managed upcoming lease rolls and has refreshed over 300 computers.
•Help train users on how to navigate the windows 7 and windows 10 operating systems.
•Used to PowerShell to create scripts that would automate system related tasks.
•Been responsible for installing the local and network printers
•Maintained Inventory of all the monitors, desktops, laptops, laser printers, thermal printers, line scanners, and RF Terminals.
•Received incoming issues through email, phone, or in person and updated the incidents with in the It email group.
•Has educated users on Microsoft Office 2013/16 and repaired office related issues.
ATT Projects:
•Refreshed zebra printers.
•Replaced 64 Zebra TLP 3844-Z labels printers with Zebra GX430T models
•Replaced 32 zebra 110xill models with the 110xi4 models
•Managed upcoming lease rolls and has refreshed over 300 computers
•Lead a team of 3 technicians, we scheduled times with the managers and has backed up and restored all the user’s data to their new pc
•Has recorded all the IP addresses of over 150 computers in the assembly line, so we can tell what subnet each switch is giving to the jack.
Education
ITT Technical Institute June 2013
Associates Degree
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