Sales Representative Service

Richard W. Howell

• *** Austin Ave. • Venus, TX. 76084 • 972- 821- 3647

***********@*****.***

November 1993 to November 1996, U.S. Army, Cavalry Scout

•First- Line Supervisor for a Bradley Fighting Vehicle Crew.

•Issued supplies and equipment to new recruits upon their arrival to the unit.

•Conducted Management training to new crew members to insure productivity and improved survivability skills.

Work Experience

January 2018 to October 2020, Scheduler, WRG

•Build installation daily schedule based on project manpower and man hours.

•Review installation packets for completeness and clarity.

•Map out logistically and with sound reasoning the daily assignments for each crew

June 2014 to January 2018, Operations Supervisor, JB Hunt

•Dispatch and preplan drivers according to company policy and procedures.

•Monitor and train drivers to promote company safety culture

•Route or pre-plan delivery of freight to ensure on-time service

•Monitor compliance with safety and Department of Transportation regulations

December 2012 to May 2014, Scheduling Specialist, Sears Roebuck

•Monitor and evaluate schedule changes to maintain an effective workforce for multiple In-Home Districts

•Participate in the analysis, assessment, and completion of existing and proposed schedules with District Management teams.

June 2011 to December 2012, Route Designer, Sears Roebuck

•Designed and implemented routing solutions for technical workforce for the top district in the company.

•Used a suite of analysis tools to analyze territory and workforce configurations and design solutions to provide excellent service to my customers.

•Directed critical communication with the District team regarding manpower, cost effectiveness, and routing of In-Home technicians.

May 2010 to March 2011, Bank Originations Specialist, USAA

•Received inbound calls from members to process loan requests.

•Originated, approved, and often fulfilled products in compliance with all Bank and regulatory requirements.

•Provided individual counseling to members about privileges of USAA membership in reference to Auto, RV and Personal loans.

August 2009 to March 2010, National Charter Sales Representative, CoachAmerica

Quoted Charter bus requests from inbound telephone calls and website inquiries.

Negotiated with clients to book Charter bus and generate revenue for company.

Conducted follow-ups with clients to secure contracts for continued charter service using Microsoft CRM system.

August 2005 to August 2009, Dispatch Supervisor II, Greyhound Lines Inc

Assigned work to drivers in accordance with real-time business needs, contractual requirements, company procedures and good business judgment.

Ensured efficient driver operations through interaction with drivers, field operations personnel, field management and corporate management.

Acted as a mentor/trainer to developed the skills of Dispatch Supervisors I.

March 2005 to June 2005, Temporary Cover Driver, UPS

Covered delivery routes for regular drivers on sick leave or vacation.

Provided high customer service to existing accounts to maintain relationships while regular drivers were out of service.

Monitored shipper frequency in order to add or upgrade new business.

July 2002 to March 2005, Package Handler, UPS

Scanned packages with overhead, hand-held or wrist scanners to be loaded in air containers or trailers.

Sorted packages by zip codes to insure that they were delivered correctly.

Loaded 200 to 300 packages an hour.

Education

December 2006- Northwood University, Cedar Hill, TX

Bachelor of Business Administration

Major: Business Management

GPA: 3.0

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