Manager Information Technology - Project Manager

NORMA I. VALDEZ

Chicago Metro Area • 312-***-**** • ********@*****.*** • linkedin.com/in/normaivaldez

Information Technology

Project Manager

Project Manager with strong knowledge and understanding of business needs with ability to establish and maintain high level of customer trust and confidence. Significant diverse background in IT operations, project & vendor management, and technical support experience. Led cloud migration initiatives that resulted in operational efficiencies for hotels, corporate and regional offices. Proven track record of successfully leading multi-disciplined and cross functional teams. Demonstrates professional competence in decision-making in a constrained/time-sensitive environment and works well independently. Exhibits great flexibility in taking on new challenges and new responsibilities maximizing resources and identifying and correcting deficiencies.

KEY SKILLS

Implementation and Service Delivery

Ability to lead and motivate others to apply problem-solving skills and techniques.

Process and workflow enhancement

Excellent verbal and written communications skills

Customer Relationship Management

MS Office/Office365

Vendor Relationship & SaaS Management

Microsoft Services & Mgmt. tools (DFS, DNS, DHCP, Active Directory & SCCM)

Incident tracking system (ServiceNow)

Cloud Storage Management (AWS, Azure)

PROFESSIONAL EXPERIENCE

HYATT HOTELS CORPORATION, Chicago, IL 2008 – 2020

Senior Systems Manager (2017-2020)

Reported to the CTO and managed a global support team of nine Analysts, Engineers, and Architects responsible for project planning and delivery and supporting enterprise-wide IT Operations. Managed a $4M annual budget.

Generated savings of $1.2M by cutting cost on cloud storage services over three years.

Consolidated file sharing storage, resulting in savings of $400K.

Successfully managed the consolidation of three teams with separate service portfolios into one, without affecting the level of service and generated savings of approximately $500K annually.

Global management of 45K Windows endpoints for hotels, regional offices, and shared service centers, including, support break/fix engagements.

Served as a technical resource coordinating contract negotiation between third party vendors, procurement, and legal departments, ensuring technical aspects for the contracts were beneficial to the company.

Led the evaluation and selection of hardware purchasing (desktops, laptops, and servers) ensuring global standardization and support cost reduction.

Managed and published the content for hardware, software, and licensing pricing guidelines for all IT sectors.

Budgeted and managed the renewal of SaaS contracts, ensuring pricing remained competitive and SLAs were met.

Provided prompt visibility, protection, and reporting capabilities of new hotels by onboarding/offboarding using management and security tools.

Promoted “Standard Release & Validation Partnership” to create a static routine/trusted platform in which risk is mitigated by implementing change in a controlled and scalable manner.

Collaborated with the Legal department to establish a process for data collections, creation, and continued updates of “container profiles” for available storage options.

Performed, tested, and documented Disaster Recovery plans for multiple platforms, reducing risk and impact.

Regularly presented initiatives, standards, technology or service adoption to field IT Managers, Directors, VPs.

NORMA I. VALDEZ PAGE 2

Security & Storage Manager (2014-2017)

Reported to the End user Service Director. Owned and managed company-wide support of antivirus, web security, and cloud storage services. Led a staff of three Analysts. Managed third party relationships with hosting facilities, SaaS, hardware, and software vendors.

Partnered with Legal to lead a data migration project from regular Windows OS to cloud storage (AWS). The process included coordination and communication with stakeholders, resulting in improved user access control and alignment with the business organization, and data availability.

Developed a thorough understanding of information security principles, practices, standards, layered defense technology, and knowledge of new information security technologies through regular work engagements with Cybersecurity and Internal Audit.

Collectively designed manageable support models as part of the services within the team’s portfolio available to the hotels (i.e., documentation, knowledge sharing sessions to empower all support teams to improve service).

Routinely developed SOPs for common processes to facilitate delegation to other support groups.

Network Services Manager (2008-2014)

Owned and managed corporate Windows Servers, SAN storage, AV protection, and server backup infrastructure. Coordinated maintenance service contracts, renewals for IT equipment, and data center cooling and battery backup systems.

Pioneered the migration from tape backup to cloud backup for all hotels worldwide.

Managed migration of standalone AV to SaaS model for all international Hyatt locations with an end-goal of centralizing all hotels into a consolidated AV solution.

Planned and executed maintenance preparedness to perform successful SAN firmware upgrades.

Implemented alerting systems to monitor both IT equipment and data center systems.

Worked with Finance to establish bill back model for IT charges for multi-Hyatt tenants at corporate building.

CERTIFICATIONS

Certified Scrum Master (CSM) – December 2020

Information Technology Infrastructure Library (ITIL) v3 Foundations – 2016

Project Management Professional (PMP) Anticipated completion - March 2021

EDUCATION

Robert Morris College, Chicago, IL

Associates Degree

LEADERSHIP ACTIVITIES

Nasuni Customer Advisory Board, 2017 – 2020

Women@Hyatt DBRG chair member – Community Outreach, 2011 – 2014

Developed, organized, and coordinated programs for underprivileged girls to prepare them for selective educational H.S. opportunities.

PRESENTATIONS

Use Case at Hyatt, 2017

Panel participant at Nasuni Customer Summit

Overview of Technology Services, 2019

Presented to newly acquired Hyatt properties, All IT North America Meeting

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