Erika D Colter

214-***-****

**** ********* **** **,

Grand Prairie, TX 75052

adioid@r.postjobfree.com

Professional Summary

Experienced Office Management and Administration Professional with 7 years of experience optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills & Abilities

Word, Excel, and PowerPoint

Organizational skills

Policy and Procedure Modification

Friendly nature

Expense Reporting

Clear oral/written communication

Office management

Relationship building

Excellent multi-tasking ability

Clerical support

Credit and collections

Administrative support

Scheduling

Office administration

Experience

Mar 2013 – Mar 2020

Office Manager, Express Tax Services - Mesquite, TX

Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Handled all incoming business and client requests for information.

Performed billing, collection, and reporting functions for office.

Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

Solved problems timely and effectively, ensuring customer satisfaction.

Created reports and presentations.

Nov 2018 – Aug 2019

Circulator & Radiator Assembly

Wafer Fabrication, Volt - Grand Prairie, TX

Examined incoming materials and compared to documentation for accuracy and quality.

Adjusted alignment of drills, guides and holding devices.

Inspected products and machines to maintain quality and efficiency.

Assembled products according to changing daily work orders and specific customer needs.

Supported machine operators in setup and operation of production equipment resulting in efficient runs.

Calibrated machines to maintain required productivity levels and adherence to quality standards.

Performed general equipment maintenance and repair to minimize downtime.

Sept 2009 – Mar 2013

Aviation Structural Mechanic, United States Navy - Virginia Beach, VA

Performed scheduled and unscheduled maintenance on F/A 18 (E/F) aircraft in accordance with the rules and regulations of the U.S. Navy

Took hydraulic samples from aircraft and support equipment.

Performed maintenance on landing gear

Troubleshot, maintained, and repaired aircraft hydraulic and pneumatic systems and structural items.

Corrosion prevention and treatment.

Removed and replaced grease on struts and landing gear surfaces to perform proper maintenance.

Maintained organized workspace and equipment, ensuring cleanliness and effectiveness.

Oversaw Tool Room, issued and checked and out tools needed to perform duties. (TAD)

Disposed of hazardous material in accordance with state and federal laws.

Kept inventory of shop’s consumable supplies.

Administrative Assistant, Fleet Readiness Center, Oceana

Kept track of all employees, daily, ensuring all staff were accounted for. Documented staff members that were absent from work.

Informed employees required trainings and urinalysis testing.

Updated recall roster listing, ensuring all information was up to date.

Filed personnel files, training records, certificate requests, and leave requests; shredded documents as needed.

Took photos of award recipients and attached to write up and displayed on bulletin boards.

Answered phones in a professional manner, routing customer to appropriate person or department.

Provided basic administrative duties: filing, copying, scanning, and proofreading.

Education

High School Diploma: 05/2008

Lincoln High School – Dallas, TX

Certificate: Aviation Structural Mechanic: 09/2011

US Navy – Virginia Beach, VA

Certificate: Heavy Construction: 10/2017

Heavy Construction Academy – Brentwood, NH

License: Insurance Adjuster: 03/2018

Insurance Adjuster Academy – Houston, TX

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