Assistant Office

Morayo Akindoju

Houston, TX 832-***-**** *********@*****.***

EDUCATION

University of Houston Downtown, Marilyn Davies College of Business Houston, TX Master of Business Administration in Human Resources and Project Management May 2022 University of Texas at San Antonio San Antonio, TX Psychology/ Minor: Industrial and Organizational Psychology May 2019 EXPERIENCE

Forward Air Solutions Houston, TX

Lead Office Administrator June 2020-Present

• Added an excel mileage-pay calculator tool to preexisting excel functions that increased efficiency of weekly payroll of dock workers and drivers.

• Executes daily billing and invoicing of retail clients for deliveries made on previous day with accuracy and thoroughness

• Responsible for payroll of Owner-Operator drivers, Cartage Operator drivers, and Company drivers.

• Statistically reduced the amount of orders going to claims by over 18% over the course of two months by engaging in speedy claims research and assigning dock and truck searches for unscanned boxes.

• Modifies routes for all sites as needed based off of driver updates such as truck breakdown and maintained contact with customers, informing them of late deliveries or potential missed deliveries.

• Analyzes and organizes office operations and procedures such as information management and filing systems.

• Increases driver-office management communication efficiency by steadily monitoring phone lines and mailboxes, responding frequently and swiftly.

UT MD Anderson Cancer Center (Ingenesis Contract) Houston, TX Administrative Assistant of Development Office October 2019- April 2020

• Managed and acted as primary contact for the Holiday giving program, resulting in over a million dollars raised.

• Processed credit card donations from donors into the CRM and properly allocated them to proper fund, while maintaining 99% accuracy.

• Utilized E-CRM software to create and update donor information for quality control

• Answered 30+ phone calls daily and answered questions promptly, which decreased donor waiting time for donors by 30%.

• Handled daily reconciliation of gifts and donations given to the institution while following IRS guidelines

• Managed two Microsoft Outlook mailboxes and responded to all donor inquiries within one business day.

• Properly organized checks sent to MD Anderson through JP Morgan

• Scheduled meetings for managers/ employees in different conference rooms in an organized fashion.

• Launched a new system to organize mail into mailboxes, which decreased time spent searching through mail by over 50%.

Bright Light Group (AT&T) Houston, TX

Administrative HR Assistant June 2018-September 2019

• Assessed options available for growth in sales and recommended ideas based on time and resource considerations; implementation led to successful marketing of the brand and increased sales by 15% within 3 months.

• Greeted all visitors and guests, providing them with clear instructions when needed.

• Screened 50+ calls a day and took messages down when appropriate which led to calls being routed to the appropriate departments.

• Used Microsoft Outlook to schedule meetings, keeping track of daily tasks, goals, and setting daily reminders.

• Prepared and kept track of expense reports and submitting transmittals. LEADERSHIP

African Student Association San Antonio, TX

President January 2016-December 2016

• Recruited over 30 new members through development of online promotional campaign targeting different African cultures

• Created a very organized system of conducting meetings with fun activities and volunteering opportunities Student Psychology Association San Antonio, TX

Treasurer January 2017-December 2017

• Collaborated with team of 6 to develop outreach initiative targeting recent alumni which increased participation in annual fundraising event 60%; dollars raised exceeded goal by $20K

• Negotiated revised agreement with concessions vendor to provide xx at reduced cost resulting in savings of $7K SKILLS, ACTIVITIES & INTERESTS

Languages: English, French, Yoruba; Conversational proficiency in English, French, Yoruba Technical Skills: Administrative Assistance, Human Resources, Payroll, Recruiting, Data Entry, MS Office, ADP, SAP, CITI- Social/ Behavioral Research Technician

Independent Study Research University of Texas at San Antonio January 2019 – May 2019

• Assisted in a study that tested and manipulated the Common Knowledge Effect for group projects in the work place.

• Made sure informed consent was received before start of the study along with reading instructions to participants and keeping protocol

• Collected data for study and conducted entry into Excel

• Assisted the professor with conducting research and helped keep records of all analyzed data and results Interests: My interests include independent research, volunteering, innovation, web designing, and managing References

• Amy Kell Associate Director MD Anderson Cancer Center ******@**********.***

• Ariel Jones Development Specialist MD Anderson Cancer Center *******@**********.***

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