General Manager

TYLER J. MULLER

**** *. ******* *** • CHICAGO, IL 60657 • 859-***-**** • *************@*****.***

OPERATIONS MANAGER utilizing extensive experience in team building, cross-functional collaboration, and customer service to devise process improvements that enhance operational efficiencies and generate time savings. Detail-oriented marketer leveraging analytical abilities to assess customer trends and deliver data-driven insights that boost sales. Energetic team player applying communication and presentation skills to convey complex information while sustaining a positive workplace environment. AREAS OF EXPERTISE

ü Operations Management

ü Marketing & Advertising

ü Customer Service

ü Presentation Skills

ü Process Improvement

ü Team Building

ü Reporting & Analysis

ü Cross-Functional Leadership

ü Communication Skills

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

Old Irving Brewing – Chicago, IL 04/2019 – Present General Manager

• Oversaw daily operations by managing human resources (HR), financial reporting, customer service, vendor management, sales initiatives, and marketing, driving revenue generation and profitability.

• Developed a high-performance team through training and hiring, earning several awards for food quality, presentation, and customer service.

• Evaluated the product mix, applying analytical skills to determine actionable insights regarding menu additions and pricing to make adjustments that bolstered sales by 18% year-over-year (YOY).

• Led process improvements, implementing a new point of sale (POS) system that increased efficiency while devising safety protocols during the COVID-19 pandemic that attained regulatory compliance.

• Conducted negotiations with vendors, obtaining favorable deals with linen and silverware suppliers to achieve $17K in annual cost savings.

Angry Pig Tavern – Chicago, IL 07/2018 – 04/2019

General Manager

• Directed marketing and public relations (PR) activities by collaborating with graphic design personnel on promotional materials, crafting content for social media posts, and conducting planning for events; generated increased awareness that boosted sales from $20K to $35K weekly.

• Bolstered staff retention, developing and sustaining a positive workplace environment that supported personnel, maintained productivity, and secured employee satisfaction. BarFly Ventures – Grand Rapids, MI 07/2008 – 07/2018 General Manager

• Performed operations management, coordinating scheduling, staffing, marketing, hiring, pricing, training, and reporting to ensure efficient and cost-effective daily operations.

• Guided team building, creating standard operating procedures and best practices that streamlined workflows and bolstered operational efficiency; achieved best sales per labor hour in the organization.

• Spearheaded marketing and advertising, devising promotional events such as trivia night and creating partnerships with Uber Eats to raise brand awareness and drive sales.

• Earned numerous promotions in rapid succession, rising from busser to bartender, assistant manager, restaurant manager, and general manager through dedication and hard work. EDUCATION Bachelor of Business Administration (BBA), Marketing & Management Grand Valley State University

PROFICIENCIES Microsoft Office (Word, Excel, PowerPoint) POS Systems SAS Dolce Software

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