Scrum Front Office

SHANICE CAESAR

SPRINGDALE, MD *****

**************@*****.*** 718-***-****

Resourceful and hardworking with overall IT software management and support experience.. A solid understanding of principles and processes in administrative work. Experienced in SAFE, Scrum, and Kanban. Strong focus on quality, continuous improvement and continuous delivery. PROFESSIONAL EXPERIENCE

M&T Bank – Buffalo, NY - 2019– 2020

Project : SAFe scrum master for a team that developed ATM API to leverage intel AMT technology to control the ATMs Remotely when an ATM is not responsive and requires dispatch so as to save cost, time and satisfy our customers :

Key Contributions:

• Facilitated scrum ceremonies like sprint review, sprint retrospectives, daily- stand -up, backlog refinement and sprint planning sessions.

• Used Jira to plan my sprints, Track bugs and use the JIRA report to examine my team performance, Jira Align for transparency and to distribute information with senior leadership, platforms, segments and services.

• Facilitated work allocation and management of the capacity of the team on work items ranging in complexity and size -project/Routine /production support.

• Used confluence to document team norms and past retrospectives.

• Initiated and facilitated Scrum community of practice (CoP) to provide support for new scrum master and supported the enterprise agile transformation need.

• Derived decision/prioritization based on overall business value as related to work in product backlog

• Updated agile tracking system to provide transparency of product and sprint backlog and improve lean and agile practices at enterprise level to promote synchronization, alignment, and flow.

• Involved in optimizing release management, architectural runway, and center of enablement by liaising with Team, product owner, DevOps, and AML team.

• Assisted the RTE with PI planning and release planning activities and managed the team using a scaled agile framework to deliver critical, time sensitive and artifacts required to support the program.

• Conducted big room planning, lead and facilitate scrum of scrum (SOS)

• Led 2 weeks’ time boxed sprints supporting several simultaneous releases in varying state of the life cycle and initiated business agility concept

• Tracked, prepared, and deliver team metrics /sprints/release progress and communicated to team, management and program stakeholders

PNC Financial – Pittsburgh, PA 2018-2019

Scrum master of team, that developed a letter notification process that send real time alert messages about their account information

Key Contributions:

• Facilitate team meetings and Scrum ceremonies. (daily stand up, sprint planning, backlog refinement and sprint retrospective

• Ensure information radiators are up to date i.e. Burndown, burn up, project dashboard, issue / impediment tracker, retrospective board, scrum board, task board etc.

• Looks at the team’s process and sees if the team needs other radiators.

• Advocates for the team & expedite conflict resolution.

• Identifies and removes team impediments.

• Coaches on agile best practices to expedite Agile transformation at large scale programs.

• Helps the team see what they are doing to see how they can improve and come up with action items that are specific, actionable, time- bound and attainable.

• Coaches on technical best practices in Agile friendly manner.

• Assist the team to remain focused and keep distractions at bay.

• Helps the team to become self-sufficient, create and close sprint.

• Support product t owner on regular basis in backlog grooming to ensure we have twice as much ready stories as our teams’ velocity

• Be part of and conduct full scrum cycle right from Project Vision Meeting Release Planning Sprint Planning Daily Stand up Sprint Review Sprint Retrospective.

• Assist in keeping everyone on the same page by having effective internal as well as external communication via scrum of scrum.

• Integration of team in SAFe environment.

• Ensure Release Train concept (ART) is getting followed and calculate team’s capacity The Arc – Upper Marlboro 2014-2017

Administrative Assistant

Key Contributions:

• Answer switchboard; respond timely to voicemails and emails; make photocopies; fax and distribute incoming and outgoing mail and email.

• Create all correspondence for organization, i.e. monthly staff schedule, activity schedule, legal documents, and resident clothing vouchers. Edit, and proofread material for accuracy, completeness, grammar, and formatting before submission.

• Input Incident Report information on MCIS and download information/reports from the system.

• Prepare reports for agency as requested, i.e. vacancy list, facility licensing and forms.

• Manage distribution of committee reports (Human Rights, Incident Management Committee, and Safety/Infection Control).

• Organize and maintain company files - hard copy and public drive.

• Display a welcoming and enthusiastic attitude and ensure the front office is clean and inviting at all times. Ensure upkeep of the copier and phone system.

• Organize, and assist with office meetings, parties and events as needed.

• Provides information by answering questions and requests

• Prepare Support Planner Starter kit and visitation packet for new hire EDUCATION

Pennsylvania State University – BA Business Management Certifications

Certified SAFe – Scrum Master Certified- SAFe 5 – PMP Cerified

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