Systems Engineer

MAX WEIS

**** *** ** **, ***********, MN ***** H: 763-***-**** ***.****@*******.***

Summary

Systems Engineer with dedication to delivering innovative solutions to clients. Provide strategic direction to engineering teams to develop and execute value-added technical solutions. Skills

• Hardware diagnosis

• Customer support needs assessment

• Windows XP/Vista

• Application installations

• Troubleshooting proficiency

• Testing and deployment

• Technology research

• Issue resolution

• Product development and improvement

• Application stacks

• Vendor/partner relationships

• Server/network configuration

• Windows Server 2008, 2012/R2, 2016/R2. 2019

• Mobile devices

• Proficient in Office365, Azure, Power Shell,

Maas360, ESXi, Exchange 2016, Active Directory

• Printers and peripherals

• Windows infrastructure

• Operating system configuration

• Infrastructure development

• VMware

Experience

IT Contractor 08/2020 to 12/2020

American Construction Source Oak Dale, MN

• Migrate Google Mail to Office 365 with PowerShell and BitTitan’s Migration Whiz.

• Migrate Google Docs to Office 365 OneDrive with BitTitan’s Migration Whiz

• Edit and updated account attributes in AD using PowerShell

• Supported end-user issues post migration (assisting users in logging into Outlook or Outlook.com)

• Began the process of user list (.CSV) creation for Migration from on premise Exchange to Office 365 Temporary Systems Engineer 11/2019 to 05/2020

Faegre Drinker Biddle & Reath LLP – via Beacon Hill Staffing Minneapolis, MN

• Support end user issues through Cherwell escalations

• Write knowledge Article for lower level support/ Knowledge transfer

• Preform Exchange performance maintenance

• Manage Active Directory Users and Groups

• Create and Manage Exchange 2016 Distribution Groups

• Manage Cisco IP Phone system

• Preformed System changes to Cisco IP phone system during law firm combination

• Preform backups, updates to MediaSuite software server Systems Engineer 12/2015 to 10/2019

Center for Diagnostic Imaging Inc. Minneapolis, MN

• Migrate Exchange 2013 on-premises to Office 365 with Skype-for-Business (Lync) for approximately 3500 users in a dual Hybrid migration.

• Responsible for migration related readiness activities on both Office 365 and on-premise Exchange/Lync.

• Advise project team on project tasks, sequences, and estimated time to completion during project planning.

• Preformed pre-pilot migration and resolved pre-pilot issues.

• Ensured the migration readiness of the infrastructure (firewall ports, network rules, Office 365, SSO, etc.).

• Responsible for multi-phase migration, planning/phasing, testing, implementation, and support.

• Assign and manage user’s O365 licenses.

• Create and maintain Security (mail enabled, and none mail enabled) and Distribution groups on-premise and in O365.

• Configure domain (MX record) to route mail to O365 and verified routing.

• Provide post-migration administration.

• Post Migration tasks

Senior Desktop Support Technician 02/2013 to 12/2015 Center for Diagnostic Imaging Inc. Minneapolis, MN

• Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.

• Observed system functioning and entered commands to test different areas of operations.

• Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.

• Updated software versions with patches and new installations to close security loopholes and protect users.

• Documented repair processes and helped streamline procedures for future technical support actions.

• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

• Collaborated with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.

• Removed malware and viruses from laptops and desktop systems using specialized software.

• Disassembled computer systems to troubleshoot and resolve hardware issues.

• Provided senior technical support to both in-house staff and user departments for all network applications. Associate Network Administrator 11/2011 to 12/2012 Cat Pumps Inc. Blaine, MN

• Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.

• Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.

• Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.

• Set up and configured new employee workstations, including all hardware, software and peripheral devices.

• Updated software versions with patches and new installations to close security loopholes and protect users.

• Disassembled computer systems to troubleshoot and resolve hardware issues.

• Collaborated with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.

Contract Field Technician 10/2011 to 11/2011

MurTech Independence, OH

Project Specific Technician in Greater Minneapolis area

• Site surveys

• Touch screen calibrations

• Troubleshooting minor connectivity problems of handhelds

• Troubleshooting general handheld issues

• Documented repair processes and helped streamline procedures for future technical support actions Education and Training

Some College (No Degree): Information Technology

ITT Technical Institute – Indianapolis, IN Brooklyn Park, MN Rasmussen College Bloomington, MN

Contact this candidate