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Manager Service

Location:
Kennesaw, GA
Salary:
85k
Posted:
December 14, 2020

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Resume:

Sunil M. McIntyre

adiodg@r.postjobfree.com • linkedin.com/in/sunil-mcintyre-38701b122/ • Kennesaw, GA • 678-***-****

Profile

Detail-oriented leader with strong interpersonal skills and emotional intelligence (EQ). Promotes high standards and ownership mentality in team members. Self-motivated perfectionist and fast learner with positive, can-do attitude who does what it takes to get the job done. Servant leader who leads in the trenches, using loyalty to maximize team strengths while developing low performers. Areas of Expertise:

•Creative Problem Solving

•Effective Team Building

•Leadership & Supervision

•Performance Management

•Project Management

•Profit Maximization

•Resource Management

•Recruiting, Training, & Coaching

•Technical Processes

•Change Management

•Internal & External Communications

Career Experience

WALMART, 2/2020 to present

eCommerce Area Manager, Walmart eCommerce FC8240 Atlanta Ga 2/2020 to Present

Discuss daily production goals in a management pre-shift meeting; Identify associate, customer, and supplier concerns to figure out the root cause; Maintain quality and safety standards in area of responsibility by ensuring associates stretch and wear the proper PPE; Monitor and manage productivity to help drive production; Supervise and develop associates and leaders in various departments. Aid in the development of the overnight team and assist in bringing leadership together to create a more cohesive work culture and to help increase productivity.

Train and manage over 230 associates during the covid-19 pandemic in order to beat down on our 400+k backlog in order to get the customer what they needed in a timely manner.

Developing potential leads and trainers to help better manage the team size. Created a step by step plan on a day to day as a lead and what’s expected.

Drive production goals by using KPI tools and excel - started position doing 50k per night increase productivity to 129K.

Hold associates and leads accountable for inefficiency and retrain to fix the root cause enabling better work ethic and increasing productivity.

LOWE’S COMPANIES, INC., 6/2016 to 2/2020

Merchandising Service Supervisor, 6 locations across Northern Georgia region 6/2016 to 2/2020

Identify and solve merchandising and Planogram issues across region and communicate opportunities for improvement. Collaborate with key onsite leadership to define and meet service support needs, goals, and concerns. Improve market efficiency by driving projects forward and communicating logistical issues to District Merchandising Service Manager (DMSM). Build cross-functional relationships with all stakeholders, influence team members, and coordinate competing demands and responsibilities. Analyze and resolve issues from Department Managers to complete projects efficiently and on time.

●Served as direct report for 6 Merchandising Service Managers across 6 stores located in Georgia: Acworth, Woodstock, Austell, Rome, Marietta, and Cartersville.

●Launched Merchandising Service Team (MST) program leveraging expertise gained in Merchandising Execution Team (MET) program strategies.

●Execute multiple major product placement and display projects, boosting comp sales by up to 20%.

●Created streamlined Excel database to track, plan for, and improve metrics, allowing each location to predict market and team performance; adopted district-wide.

●Consistently ensure top-tier customer service by eliminating scheduling gaps and maintaining constancy of hiring and coverage.

THE HOME DEPOT, 1/2006 to 4/2016

Merchandising Execution Manager, 12 locations across Northern Georgia Region 10/2009 to 4/2016

Managed team metrics and performance, including safety, quality, and productivity. Coached, mentored, and delivered performance feedback to team. Liaised with District Execution Mgr, Merchandising Execution Supervisors, Store Support Center leadership, third parties, and store leadership. Drove execution and delegation of off side and proof of concept projects. Utilized data gathering to meet project objectives. Oversaw all HR tasks for hourly staff. Led team meetings and preliminary quality walks. Built partnership-oriented team environment and developed cross-district training tools.

●Served as direct report for 20 Associates and as indirect report for 12 Supervisors and 108 Associates.

●Spearheaded and oversaw one of company’s first MET District overnight teams, developing and piloting effective strategies and ideal team dynamics to implement organization-wide.

●1 of only 3 in market selected for meet-and-greet with CEO and other top executives.

●Won multiple awards, including: 16 Home Badges, Customer Service All-Star Award, Project Efficiency Award, and recognition on Frank’s Forum as top performer.

●Organized multiple volunteer activities and events for various charities.

Internal Store Service Representative, 12 locations across Massachusetts 1/2006 to 10/2009

Served on team of 3 in executing merchandising projects for corporate office across 12 stores.

Education

60 Hours - Coursework in Computer Science & Information Technology

Concentration in Software Engineering

Kennesaw State University Kennesaw, GA

Professional Training

Project Management Professional Certification (PMP), Project Management Institute (PMI)

In Progress, anticipated 2020

Technology

Languages: Oracle Java Visual Basic HTML

Software: Microsoft Office Suite - expert level with Microsoft Excel Adobe Photoshop, Light room, InDesign, Illustrator Dreamweaver Kronos Brass Ring iCIMS



Contact this candidate