Marcus Hayes

The Colony, TX ***** adioct@r.postjobfree.com

214-***-**** linkedin.com/hayesmarcus12

Skills

Agile

AutoCAD

Customer Service

Mechanical Design

Mathematics

MATLAB

SolidWorks

Work History

Auto Claims Adjuster 02/2017 to 05/2019

State Farm Insurance - Dallas, TX

Investigated and evaluated minor to complex vehicle and property damage claims in over 30 states

Contributed to reaching customer service excellence through prompt claim resolve and proficient cross-team and business-to-business communications

Trained new auto claims adjusters on claim-handling protocols and navigating claim- handling software packages

Insurance Agent Assistant 08/2016 to 02/2017

State Farm Insurance - Dallas, TX

Managed phone, email, and in-person inquiries from policyholders and claims teams regarding policy coverage details and verification

Maintained marketing materials and dispersal of insurance documents to policyholders Inkjet Die Attach Adhesive Project 08/2015 to 05/2016 Southern Methodist University - Dallas, TX

Utilized both mechanical engineering and organic chemistry acumen to source appropriate and compatible materials for the designing, mixing, and testing of die adhesive formulations

Maintained consistent interactions with both the project team and the professional liaisons throughout the project stages, providing deliverables monthly per an Agile -inspired methodology

Academic Tutor 08/2013 to 05/2016

Southern Methodist University - Dallas, TX

Provided tutoring services for both secondary and collegiate level academic students on topics primarily focused within science, technology, engineering, and mathematics

Curated both group-level and individualized curricula for students based on skill level and need

Peer Counselor 08/2013 to 05/2015

Southern Methodist University - Dallas, TX

Provided peer-to-peer mentorship with incoming freshman and sophomore students as part of an academic bridge initiative

Connected weekly with students through group tutoring sessions and initiative-specific programming and events

Led introductory orientation programs that served 75-plus students Education

Bachelor of Science Graduate 08/2016

Mechanical Engineering, Biomedical Specialization

Southern Methodist University - Dallas, TX

GPA: 3.1

Certifications

Engineer in Training, E.I.T. 10/2020

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