Manager Inside Sales

HEATHER SCULL

[*** W Jones St . UNIT *Plano Il **545] {630-***-****} [********.**@*****.***]

SUMMARY

Dedicated Team Lead motivated to maintain client satisfaction and contribute to company success. Proven ability to establish rapport with employees and clients. Reliable and driven, with strong time management and prioritization abilities. SKILLS

WORK HISTORY

06/2018- Present Equipment Rental Specialist Sunbelt Rentals

● Equipment rental specialist, Duties included answering phone, helping customer determine the correct equipment based on jobs specs, billing disputes, credits, taking equipment on and off rent, cold calls for inactive customers

08/2016-06/2018 Team Lead, Dovenmuehle Mortgage

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Word

Excel

Outlook

Copier/Printer

Quick Learner

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Service-Oriented

Conflict resolution expert

Courteous Demeanor

Energetic work attitude

Collections Specialist

● Coordinates Collections activity to insure team is working towards goals. Monitor and evaluated reps performance and provide necessary feedback for performance enhancement. 09/2014-07/2016 Collections Manager, Peoples Credit Plano, IL

● Manage Collections accounts, field calls, repositions collateral, processes loan Applications, Set up daily call Queues in Black Night for past due loans. 10/2011-05/2014 Metrolift, Sugar Grove, IL

● Inside Sales, Duties included answering phone, helping customer determine the correct equipment based on jobs specs, billing disputes, taking equipment on and off rent, cold calls for inactive customers. Also, responsible for daily inventory of equipment. 10/2010-10/2011 State Collection Service, Geneva Il

● Worked on Dialer System for Multiple Clients including Medical, Credit Card and Government debt, exceed goals set by client and site manager. 01/2008-10/2011 Team Lead, I C Systems

● Coordinates daily activity and work to insure call floor is working towards exceeding goal. Responsible for providing all job-related training and providing feedback to collectors where meeting or exceeding goals. Responsible for action plan with struggling reps to offer additional help to insure they are reaching their goals. 07/2016-01/2008Supervisor, APAC Customer Service

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Responsible for delivering timely feedback to CSR. Worked directly with clients to ramp up new program for company. Managed department NPS report and follow up calls. Other responsibility included interviewing new candidates: working with HR to determine applicants job worthiness, managed risk retention report to insure employee’s retention.

REFERENCES

Nicole Amy Former Supervisor, Metro Lift 630-***-**** Ashley Shaffer Former Co-worker 630-***-****

Brian Arnold Personal, 608-***-****

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