Sales and Customer Satisfaction Officer

CURRICULUM VITAE

JACKLINE MAKENA MBAABU

P.O BOX 153**-***** Nairobi, Kenya

Cellphone: +254*********/+254**********

Email: adio87@r.postjobfree.com

CAREER AND PERSONAL OBJECTIVE

To constantly learn and I intuitively know how to learn best and upgrade my Sales, Economic and Sociology skills. I am an innovative, goal- driven, ambitious, pro-active, analytical and outgoing professional lady. I seek to work in a busy and challenging environment under minimum supervision and rise through the ranks to management level while exercising my abilities to the fullest extent as I support individuals and incorporate growth. My natural ability to pick up and absorb information quickly and to challenge myself to continually learn more keeps me on the cutting edge. SKILLS AND COMPETENCE

Excellent communication and interpersonal skills.

Proficient in Microsoft Office suite: and the internet.

Fluent in spoken and written English, Kiswahili.

Excellent telephone etiquette.

Typing speed of 20 words per minute and able to multitask.

Ability to adapt in any environment and can work in shifts.

Analytical and time management skills.

Ability to work under minimal supervision.

WORK EXPERIENCE

May-2015-Present Absa Bank of Kenya Limited

Position: Bancassurance Officer

Duties:

Contacting potential insurance customers mostly from the bank’s client base.

Recommending to customers on the best suited products and company to buy from taking their needs and financial ability into consideration.

Handling customers’ objections in order to become a one-stop- shop agency bank.

Handling customers’ claims.

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Sep 2012- May 2015 ICEA Lion Insurance Company Limited Position: Sales Representative

Duties:

Contacting potential insurance customers mostly through referral leads.

Educating customers on the best suited products and company to buy from taking their needs and financial ability into consideration.

Handling customers’ claims.

Handling customers’ objections in order to become a one-stop-shop agency.

EDUCATIONAL BACKGROUND

September 2005 – December 2008: University of Nairobi Bachelor of Arts (Economics & Sociology)

July 2012 – Sep 2012: College of Insurance

Certificate of Proficiency

ACHIEVEMENTS AND RECOGNITION

Pioneer leader of University of Nairobi Singles for Christ

Alumni of University of Nairobi Economic Students Association. AFFILIATION

Member of League of Young Professionals, Kenyan Chapter. REFEREES

Martin Mutiiria Gideon Mweu

Director Sales – Africa Sales Manager – Bancassurance Division West Indian Ocean Cable Company Barclays Bank of Kenya Tel: +254***-***-*** Tel +072*-***-***

Email: adio87@r.postjobfree.com Email: adio87@r.postjobfree.com Bethwel Ndung’u

Radio Planner

Airtel Kenya Ltd

P.O. Box 731**-*****

Nairobi, Kenya

Tel: +254-***-***-***.

Contact this candidate