Manager Customer Service

Kamal Lakhicharan

*** - ** *** ****** ******** Hill, NY 11419

Phone: 347-***-**** E-Mail: **********@***.***

Experience

Gucci America Inc. November 2013 - Present

Shipping & Receiving Supervisor

•Ensure proper merchandise presentation is maintained in accordance with company policies and procedural standards.

•Manage and prioritize all incoming calls from clients and sales associates inquiries on shipment, product, returns or exchanges.

•Coordinate and organize bi-annual stock physical inventory.

•Proficiency in JDA software to perform store system functions; transfer procedures, merchandise re-ticketing, merchandise allocation, and markups.

•Proven ability to prepare merchandise for shipment to worldwide clients using FedEx and UPS carriers.

•Train, coordinate, and supervise the stock department and seasonal stock associates.

•Assist and organize logistic and operations management meetings to coordinate daily warehouse deliveries.

•Assist operations and logistic management with inventory variance report to identify and correct inventory control discrepancies.

•Assist customer service department in resolving worldwide customers’ issues and needs.

•Order and maintain supply levels for shipping and stock department.

•Coordinate with warehouse inventory control management to prioritize shipping procedures and guidelines for inbound/outbound transfers and all international store locations.

Tommy Hilfiger November 2011 – August 2013

Stock & Logistic Manager

•Assisted regional management and director with preparation for flagship store's grand opening.

•Managed payroll and scheduling for the stock department.

•Assisted store management in preparation for flagship store physical inventory and cycle counts.

•Assisted the selling & visual department in organizing the selling floors displays and stockrooms to meet company’s visual standards and protocols.

•Participated in all corporate office and store management meetings

Donna Karan New York (DKNY) November 2009 – November 2011

Stock & Logistic Manager

•Responsible for processing and prioritizing all inbound and outbound warehouse inventory documents.

•Proficiency in SAP software to perform store system functions; transfers, merchandise ticketing, markups, and merchandise allocation.

•Assisted management in investigating all physical inventory variance reports to identify and correct inventory control errors.

•Managed and prioritized stock departments payrolls and scheduling.

•Assisted Loss Prevention department in organizing safety procedures for all selling floors and stockrooms.

•Responsible for all stockrooms and selling floors organization to meet company’s standards.

•Assisted Human Resource department in the recruitment and creation of stock department.

Barneys New York October 2005 – March 2009

E-commerce Web Supervisor

•Processed and organized e-commerce orders for world-wide clients.

•Responded to general customer inquiries received by phone or email.

•Responsible for incoming and outgoing online transfers procedures.

•Responsible for all BOH operations; supply ordering; process e-commerce orders shipments; and work with tech support personnel to resolve online customer service issues.

•Utilize POS training systems to assist e-commerce staff in processing refunds or exchanges.

•Responsible for bi-annual e-commerce web inventory preparation and execution.

Education

Convent Garden Secondary High School; Guyana

•General Academic Degree; June 2000

Skills

•Proficiency with Microsoft, Office, Excel, NSB Systems, Ceridian, JDA and Citrix

•High level of literacy in reading, writing, math and technology

•Bilingual – English, Guyanese

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