Administrative Assistant Security Officer

LATASHA M. MAGEE

**** ***** ***** ******; Hickory Creek, TX 750**-***** 214-***-**** *********@*****.*** OBJECTIVE

To continue to grow in knowledge and wisdom in a position that will allow me to utilize my current skills and abilities as well as allow me to expound upon new opportunities with a solid and stable organization. SKILLS / QUALIFICATIONS PROFILE

- Excellent and effective customer service skills (Verbal and written)

- Great telephone etiquette

- Knowledge of debt collection practices and policies

- Skilled in conflict resolution

- Fast learner

- Self-motivator

- Goal oriented

- Excellent team player; committed

- Extensive computer/data entry experience

(Microsoft Office Suite, Internet, research)

- CPR Certified

- Great Leadership Skills

EMPLOYMENT HISTORY

Direct Orthopedic Care, Feb 2019- Current

-Speak with Guests about their DOC experience in the clinics and ensure their questions are answered and they are clear about their follow up plan

-Research and track outbound referrals

-Schedule appointments for marketing leads

Guest Care Coordinator

Baylor Scott & White Healthcare, Jan 2018- Current Access Service Representative II

-Patient registrar for Emergency Department; accurate data entry into patients’ profile. Assist patients with collections of co-pays/co-insurance due

Cardinal Health, Inc. Aug 2017-Jan 2018

Patient Liaison Coordinator, Lead

-Primary role is to manage assigned geographical territories of patient accounts, working them from start to finish. Goal is to build successful end results for patients starting long term therapy on Novartis Pharmaceutical Gilenya medication in hopes of decreasing debilitating symptoms of Multiple Sclerosis.

-Intake, review and data entry of new enrollment information, Gilenya prescription start forms, health insurance and/or clinical results of up to 20 patients per day.

-Inbound calls from patients requesting medication refills, scheduling of baseline assessments (ECG, Lab/blood tests & Macular Edema screening) prior to first dose observation examination. Outbound calls such as check-in, pre-fdo and graduation calls made throughout the process to ensure patient drug therapy success. -Outbound calls to health care professionals, organizations and specialty pharmacies to ensure correct insurance verification, prior authorizations, and commercial prescriptions are obtained. If additional services are needed, position also acts as a liaison on behalf of the patient for patient assistance and copay assistance programs.

University of Vermont – Department of Child Psychiatry May 2012- Oct 2016 Executive Administrative Assistant - Supervisor

-Assist with clerical needs for the director of child psychiatry

-Maintain schedule

-Answer and triage calls

-Order supplies

-Maintain directors purchasing credit card

-Schedule patient appointments into GE system

-Approve hours for student wage employees

-Supervise Student and Work student students; Approve time sheets Medical College of Wisconsin Feb 2010- April 2012

Lead Patient Care Representative/Administrative Assistant

-Answer a large volume of calls in a prestigious healthcare facility and route appropriately

-Register and schedule appointments for over seven specialty clinics including over forty physicians

-Maintain organization with each physician’s protocols

-Assist each caller, patients, guest with questions related to the facility Wheaton Franciscan Healthcare Jan 2008 – Feb 2010

Security Officer (St. Joseph’s Hospital; Milwaukee, WI) 2009 – 2010

- Patrol and secure the organization ensuring safety of staff and visitors

- Assist medical personnel as needed for security enforcement of disorderly patients

- Customer service duties via verbal and written communications Patient Registration / Scheduler (Franklin Hospital; Franklin, WI) 2008 – 2009

- Customer service: checking-in/out patients, co-pays, greeter, data entry (on PPM; McKesson software), set up Appointments

- Handled multi-line phone system for large volume of calls

- Coordinator / Liaison for Pharmaceutical Representatives and Physicians Med – Health Financial Services Aug 2003- Jan 2008 Auto Dialer/ Medical Bill Collector

-Act as a collection agent, assisting clients resolve outstanding balances

-Arrange payment arrangements in accordance with company protocols

-Take cold calls to consumers; explain insurance coverages and remaining balances owed

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