Service Customer

khansa'a Alhaj

Address Al-haram

Phone 010********

Email ************@*****.***

Professional Summary

Practiced call center and customer service with more than 2 years of experience contributing to client satisfaction, retention, and loyalty. Skilled in identifying and targeting individual needs, recommending products and services, and delivering customized solutions and hands-on support. Adept at working collaboratively to deliver timely and quality responses to service requests. Offering proven history of success within call center environments, continuously surpassing goals while complying with company standards and mission.

Work Experience

Salon, Saudi Arabia and Egypt

Customer Service Call Center Agent,

Supported customers with timely resolutions to diverse needs using excellent research and multitasking abilities.

Addressed customers’ requirements with speed and professionalism with wide-ranging and highly knowledgeable support.

Completed routine transactions for customers such as opening accounts and processing payments. Partnered with numerous customers to handle caller needs, including service issues, new sales, and account problems.

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Updated records with all interactions and customers transactions. Languages

English —

Arabic —

Additional Skills

• Documentation and reporting

• Data entry

• Customer support

• Complaint resolution

• Teaching

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