HASNAT KHAN

Address:**/*, **** ******,

Nepania Main Road, Khajrana,

Indore, M.P, 452016

M: 844-***-****

E-Mail: adinri@r.postjobfree.com

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Summary:

Dedicated and hardworking individual having 3+ years of work experience. Have successfully managed Customer Service and Technical Support. Efficiently worked on ERP, CRM and Excel for back end operations. Have handled Office Admin and Store Keeping/Inventory management duties.

Work Experience:

Geotrackers Mobile Resource Management (P) Ltd. (New Delhi) Jan 2017 – Sep 2018 Designation : TSE (Customer Support)

• Dealing with customers queries, requests and complaints with regards to GPS based vehicle tracking solution.

• Perform troubleshooting techniques over the phone to identify and resolve issues.

• Scheduling installation/service visit, assigning service engineer and ensuring timely completion.

• Checking and verifying data for new/non-functioning GPS devices.

• Provide training / guidance to end-users over phone/Team viewer.

• Creating Customer Account on CRM.

• Responsible for day to day activities on the ERP System; Accounts/ Order/ Inventory Management, User id /password creation, mapping VTU, entering remarks, etc.

• Documenting all pending service requests on a spreadsheet and regular follow-up for the resolution.

• Coordinating with vendor/service center to replace/repair defective hardware. Telesonic Networks Ltd (Manesar, HR) June 2013 – Sep 2014 Designation: SDE (Helpdesk)

Logging Tickets (Incident / Service Request /Information Query) for every user interaction handled by Phone/email in BMC Remedy Incident management, and assign it to the concern Teams.

Identifying and escalating the priority incidents i.e. (Minor / Major / Critical) by means of Phone/email and SMS, with the help of escalation Matrix.

Monitoring the priority Incidents, following-up and coordinate with other teams for the restoration of incidents in defined SLA.

Updating the progress of priority incidents to the concern groups, till the closure

Route/Assign tickets to the appropriate support group, if necessary.

Resolving tickets.

Creating daily incidents MIS report.

M/S International Shipping Corporation, New Delhi June 2012 – Jan 2013 Designation: Executive - Logistics

Attending calls/Emails of the customers and answering their query.

Providing shipping FCL, LCL rates to the customers.

Arranging documents for preparation of Bill of Lading and Delivery order.

Follow-up with Shipping Line for Cargo Status and updating to the customer.

Preparing & Issuing Invoice to Customer.

Academic Qualification:

Graduation: B.E in E&I (2007-11)

Aggregate: 66.5 %

University: R.G.P.V Bhopal (M.P).

Intermediate: HSC in 2006 from M.P Board of Secondary Education. High School: SSC in 2004 from M.P Board of Secondary Education. Computer Awareness:

M.S Word, M S Excel

Networking, Adobe Photoshop

Typing proficiency 30 WPM

Strength:

Positive Thinking, Hardworking

Dedicated to work, Team Player

Hobbies And Interest:

Watching News, Net Browsing

Playing Games

Personal Details:

Father’s Name : Mr. Iqbal Khan

Date of birth : 30/01/1986

Gender : Male

Languages Known : English, Hindi, Urdu and Arabic (Beginner) Nationality : Indian

Declaration:

I hereby declare that the above given information is true to my knowledge. Place: Indore HASNAT KHAN

Date:

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