Senior IT Program Manager

NATHAN SHAFER, PgMP, PMP, PMI-ACP

Broomfield, Colorado Phone: 720-***-**** Email: ******@******-******.*** Technical Program Management High-Growth SaaS, Cloud + Security Government Contracts Ideation + Execution Data Custodian EVM SAFe Agile Leadership Profile

Disciplined and results-oriented leader with 20 years of experience leading high-performing geo-dispersed teams in demanding technical project management and operational roles within global enterprise SaaS companies. Strong reputation as values-based team player who builds rapport with customers by listening and transforming client pain into strategic solutions. Deep full-stack expertise with an emphasis on application services, database optimization and cybersecurity management. Recognized by peers and managers for addressing complex challenges with a positive attitude and a fail-fast approach, always prioritizing cross-functional collaboration. Organized and resourceful self-starter who thrives in fast-paced, time-intensive environments, diving into execution details while maintaining alignment with strategic objectives. Proven ability to bridge technology and business goals to provide productive solutions. Grateful loyalist with unique experience having been part of four acquisitions with the same organization since 1999, weathering multiple rounds of layoffs and earning more responsibility with each new opportunity. IT Program Manager Duties

Gathered and defined requirements for program initiatives Documented planning conversations and created team roadmaps. Worked with program leadership and individual contributors to break down initiatives into capabilities and epics, ensuring proper priority planning for estimating project scope, timelines, and dependencies. Translated program initiatives into project(s) and feature level requirements. Established best practices for working within JIRA and Confluence Managed the JIRA backlog to provide clear project status and estimated time to completion, enabling effective project planning and resource allocation.

Worked closely with engineering to gather requirements, estimated project scope, ensured alignment with workload, priorities, and deliverable timelines.

Demonstrated Key Success

Established AWS Cloud Reference Architecture for IDEMIA’s state government cloud product; leveraged to standardize IT government program delivery budgets. Established data governance and custodian guidelines for majority of State Government Driver’s License Applicant data in the United States

Valued Strengths and Expertise

• Servant Leader

• Visionary + Execution-Oriented

• Adaptable, Solutions-Driven Self-Starter

• Methodical + Deliberate

• Collaborative Problem-Solver

• Risk Management

• Technology Program Management

C-Suite Endorsement

“With a broad range of technical and

management skills, Nathan successfully delivers quality products and services to his customer base. Nathan is talented, experienced, versed in many cyber security best practices, and information security standards. Including ANSI, NASPO, ISO, NIST, DOD, DHS, state privacy laws and standards. Nathan has solid people skills, management skills, and customer skills. He is a pleasure to have as an employee and is a trustworthy asset.”

-Dennis Kallelis, Chief US Security Officer, IDEMIA Professional Experience

Sayers Technology, LLC (Consultant for United Airlines), Chicago, IL Compliance Program Manager

January 2024 – Present

• Architected and Implemented a Comprehensive Jira Dashboard for Compliance Oversight: Designed a dynamic Jira dashboard to track and manage multiple compliance initiatives for United Airlines, including PCI 4.0.1, annual SOX compliance, and DFARS compliance. Integrated real-time reporting features to provide client stakeholders with granular visibility into project milestones, risk assessments, and remediation efforts, reducing compliance reporting time by 30% and enhancing cross-team accountability.

• Led Attorney-Client Privilege Project for NIST 171 Compliance: Initiated and managed a dedicated Jira board to oversee the implementation of NIST SP 800-171 security controls for United Airlines, focusing on protecting attorney-client privileged information. Collaborated with client legal and IT teams to identify and deploy 15+ security controls, including access control, encryption, and audit logging, ensuring compliance with federal requirements for Controlled Unclassified Information (CUI) and mitigating legal risks.

• Fostered Strategic Collaboration with Client Legal Team: Built a robust partnership with United Airlines’ legal department to establish government contract workflow oversight. Aligned compliance processes with legal requirements by facilitating regular workshops and creating standardized documentation, ensuring seamless integration of regulatory and legal standards across 10+ government contracts.

• Directed Authentication Scanning for PCI Network Zones: Led the end-to-end implementation of authentication scanning for devices within United Airlines’ PCI network zones, overseeing the deployment of automated scanning tools across 200+ devices. Developed protocols to identify and remediate vulnerabilities, achieving 100% compliance with PCI DSS 4.0.1 requirements and reducing potential security risks in payment processing environments by 25%.

• Spearheaded Proof of Concept for Payment Page Script Monitoring: Designed and executed a comprehensive proof of concept (PoC) using Akamai’s SaaS cloud product tools to establish governance and monitoring of United Airlines’ payment page scripts. Conducted in-depth analysis of script behavior, implemented real-time monitoring for unauthorized changes, and developed automated alerts for compliance deviations, resulting in full adoption of the solution and achieving PCI 4.0.1 compliance for payment script governance across client e- commerce platforms.

• Built Trust with Client Technology Team: Cultivated a collaborative culture with United Airlines’ technology team by leading bi-weekly compliance syncs and establishing transparent communication channels. Successfully aligned compliance objectives with technical priorities, fostering trust and enabling the seamless execution of complex initiatives, including PCI and NIST 171 projects, as a trusted consultant through Sayers Technology, LLC.

Entrust – Greenwood Village, CO February 2021- December 2023 Global leader in identity, payments, and data security IT SaaS Program Manger

• Challenge the Status Quo

• B2C + B2B Enterprise SaaS

• ITIL Capacity Assessment Methodologies

• Enterprise Resource Planning

• Certified Amazon Cloud Architect

• RFP Creation + Response

• Certified ScrumMaster

• Certified Professional Project Manager

• Managed program initiatives for integrating Banking SaaS solutions, utilizing a hybrid agile project methodology and incorporating both on-premises, Azure, and AWS cloud services.

• Oversaw end-to-end cloud architecture requirements gathering for customer integration projects, encompassing private and public cloud infrastructure, networking, provisioning, and management.

• Collaborated closely with enterprise and application architects, software developers, infrastructure team members, and cross functional stakeholders to develop comprehensive solutions and strategies.

• Worked alongside R&D and IT team leaders to evaluate multiple options, weighing the pros and cons of each, and tracked the program benefits management plan progress

• Leveraged expertise in hybrid cloud environments and agile project methodologies to ensure seamless integration and deployment of DevOps CI/CD pipeline.

• Orchestrated the implementation of blue-green deployment strategies, optimizing the efficiency and reliability of software releases

• Risk Management: Maintained a strong focus on security and compliance by incorporating PCI-DSS, NIST 800, FedRAMP, and ISO27001 standards into project management processes.

• Utilized a combination of on-premises, Azure, and AWS cloud services to drive innovation and deliver scalable solutions to meet customer requirements.

• Maintained a strong focus on continuous improvement, regularly assessing and refining program management processes to enhance efficiency and effectiveness

IDEMIA – Broomfield, CO November 1999- July 2020

$3B world leader in facial recognition and biometric identification services, secure payments, and civil identity solutions

~Acquisition History~

2001: Digimarc acquired bankrupt Polaroid for $60M 2008: L1 Identity acquired Digimarc for $300M

2011: MorphoTrust Safran Aerospace acquired L1 Identity for $1.1B 2017: MorphoTrust merged with Oberthur Technologies for an undisclosed amount, renamed the company IDEMIA Senior IT Program Manager, Information Technology - IDEMIA Aug 2017 – Jul 2020 Senior IT Program Manager, Information Technology - MorphoTrust Aug 2010 – Aug 2017 Manager, Information Technology - L1 Identity Aug 2008 – Aug 2010 Team Lead, Information Technology - Digimarc June 2001 – Aug 2008

• Delivered sustainable KPIs for holistic IT project portfolio amalgamating more than 60 projects on an annual basis and more than 150 projects within the last four years.

• Executed enterprise-wide change management as a change control board member, authoring processes utilized to effectively manage innate risk introduced by change.

• Conducted thorough assessments of client contracts and statement-of-work requirements to develop a comprehensive plan that fulfills all project needs.

• Implemented program baselines that meet the requirements of the Earned Value Management System Description, facilitating effective cost and schedule management.

• Drove the development of the Performance Measurement Baseline, enabling precise measurement of project performance against planned targets..

• Evaluated critical path tasks from a technical and risk perspective, ensuring their appropriateness and alignment with project objectives.

• Verified the schedule provides accurate and up-to-date status and forecast of completion dates for all authorized work, aligning with the cost system.

• Utilized integrated cost/schedule risk analysis tools to determine margins and take appropriate corrective actions based on the results.

• Incorporated changes into baselines following established change processes, ensuring accurate project documentation.

• Conducted thorough analysis of schedule, enabling effective decision-making and proactive management of project timelines.

• Established Infrastructure Reference Architecture for both on-premises and AWS cloud, used to generate $200M worth of IT infrastructure cost models in response to a constant stream of RFP-driven sales pipeline.

• Shepherded successful negotiation of complex software agreements, serving as technical expert guiding executive supply chain management in license consumption modeling, driving alignment with business needs and ultimately resulting in $7M in contract negotiation savings with Oracle and $2M with CA Arcserve product suite.

• Directed team of Database Administrators, Systems Administrators, and Infrastructure Solution Architecture teams between 2008 and 2020, tailoring leadership with each direct report to maximize output and contribution, and ensure team members felt recognized and valued.

• Directly managed Database Administrators for 15+ years, serving as Data Custodian for government identity data.

• Researched, embraced, and pioneered adoption and sustainable practice of SAFe Scaled Agile transformation, implementing company-wide iterations, sprint planning, and sprint retrospectives based on requirements-gathering and user stories, ultimately shipping more quality product at a faster rate.

• Introduced risk management during intake of projects utilizing PMI PMBOK as a framework to qualify, quantify, and remediate risk.

• Served as Lead IT Team generalist, implementing and maintaining Informix, Oracle, MSSQL databases, Cisco firewalls, and Windows, Solaris, and Linux server operating systems.

• Initiated and developed change control standard operation procedures (SOPs) for global operational support teams, driving consistent outcomes for repeatable client challenges.

• Utilized Confluence and JIRA to spearhead and lead the team responsible for executing the company-wide transition from legacy server technologies to highly functional, streamlined, and cost-effective client-server technologies, complete with business solutions resulting in efficiency improvements

• Managed sprint plannings and standups, raising concerns if blockers and deviations from priorities were identified. Education & Certifications

MBA, Finance and Financial Management Services - Washington State University MBA, Business Management and Marketing - Washington State University BASc, Computer Information Systems - Colorado State University CSM Certified ScrumMaster – Scrum Alliance Expires Aug. 2028 PMI Agile Certified Practitioner – Project Management Institute Expires Jul 2028 SAFe 6 Product Owner/Product Manager - Scaled Agile, Inc. Expires Aug 2028 PMP Project Management Professional – Project Management Institute Expires Dec. 2026 PGMP Program Management Professional – Project Management Institute Expires Jan. 2027

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