Support Customer

Babak Valizadeh

***** ******** *****, ****** *****, CA 92653

Phone: 949-***-****

Email: *******@*****.***

HIGHLIGHTS OF QUALIFICATIONS

• Certified Google IT Support Professional

• Highly experienced in Apple ecosystem

• Highly experienced in Microsoft Windows platform and related softwares

• Providing best user and customer focused experience regarding troubleshooting and offering solutions in both in person and remote environments

• Set up and managing computer networks (wired and wireless) based on environment and business needs, familiar with latest terms and technologies

• Familiar with online support platforms and ticketing systems PROFESSIONAL EXPERIENCE

• Mac+ Wireless Chat Advisor at Apple (May 2020 - Present) As part of Apple online support team, I help troubleshoot problems with both Mac computers and iPhones, isolate issue, diagnose and offer different solutions based on each specific condition.

Online chat advisors help customers from all around the world, and must be fast, knowledgeable and capable of multitasking, in order to provide best customer experience and technical solutions in highest standards.

• Technical Expert at Apple (June 2019 – Present)

Technical Expert maintain customers’ trust in Apple as the skilled expert troubleshooting and repairing products. Technical Expert uses problem-solving and people skills to assure swift resolutions to technical problems. We also educate team members about products, while independently keeping your own technical know-how up to date.

• Technical Specialist at Apple (August 2017 – June 2019) Technical Specialist helps customers with providing quick and efficient support and develop strong, positive relationships with Apple. Requirements for this role are: make decisions quickly by knowing available resources, providing personal training to acquire the basic skills, time Management skills, maintain composure and customer focus while troubleshooting and solving issues, and committing to the team.

• IT Specialist at Rex Fabrics, Los Angeles (September 2016 – August 2017) Responsible to provide connected and seamless computer systems for each team member to access required data source. As part of my responsibility, I upgraded all computers with Windows 10 and managed by Microsoft Azure, upgraded network infrastructure and Wi-Fi connection for better coverage and performance both in office and warehouses, and setting up a Network attached storage server for both local and cloud file storage.

• Senior Editor at sakhtafzarmag.com, August 2010 to July 2017 This is an online media publishing news and reviews and articles about newest digital products and technologies. As a Senior editor, I run benchmarks and review newest computer products in lab with latest hardware and software available, attend exhibitions and getting familiar and understand latest technologies in the market and how it benefits users, in order to bring this knowledge to website users in a simple language. Computer Hardware & Software Experience

• Office and Productivity Tools: MS Office (Word, Excel, PowerPoint, Publisher, Outlook), Apple iWorks

• Operating Systems: MS Windows, Apple macOS

• Web design platforms and CMS Panels: Wordpress, Joomla, HTML, CSS

• Experience using various programming languages (including Swift, C#, JAVA) and familiar with object oriented programming fundamentals

• Photo Editing Tools: Adobe Photoshop, Adobe Lightroom, NIK Software, CaptureOne

• Computer hardware benchmarking and troubleshooting tools

• Familiar and experienced with routers, switches, firewalls

• Familiar using Slack for communications in company EDUCATION & CERTIFICATIONS

• Certified Google IT Support Professional

• Bachelor of Textile Engineering, Azad University, 2006

• Computer Science and Mobile Computing, edX & Trinity College, 2015

• Beginning iOS App Development Nanodegree at UDACITY, 2015 (Swift programming language)

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