Customer Care Software Developer

Name

Abdul Khaliq Arrachman

Email

*****.******@******.**.**

******.***@*****.***

Headline

Head Of Section Information System Application

Phone

+62-855*******

Address

Taman Mangu Indah F3 No.20, Porndok Aren, Kota Tangerang Selatan, Banten, Indonesia, 15226, Indonesia

Cover letter

Technology Enthusiats with more than 20 years experience in application development

and Has implemented ISO 9001 and SDLC to develop software in a corporate environment,

experienced as a project manager, software analysis, software developer,user acceptance testing.

Profile

Education

2009 - 2011

- Master Degree, Computer Management Information Systems ) Budi Luhur University Jakarta Indonesia

1993 - 1997

- Graduate, Computer Engineering Budi Luhur University Jakarta Indonesia

Experience

1999 - now

Head Of Section Information System Application at PAM Lyonnaise Jaya (Palyja) used to be the SUEZ group, Water Utility Company in Jakarta Indonesia

(over 21 years)

Has implemented ISO 9001 and SDLC to develop software in a corporate environment,

experienced as a project manager, software analysis, software developer

-Oracle PL/SQL

1. Create Package, Procedure, Function, Tiger, View, Synonim, Dblink,Materialize View etc for various batchs in Interface Application since 2000

Example batch for Meter Reading Interface, batch for Escrow, batch for Field Activity Selection,batch Payment etc.

2. As team Data migration more 1,5 years from legacy system to Oracle Customer Care and Billing (CCNB) more 1600 tables

- Oracle Application

1.Implemented Oracle Customer Care and Billing (CCNB) since 2011

2.Customer Service Module using Oracle Form and Oracle Report

-Mobile Programming

1. Meter Reading Application: Read meter customer in the field

using Android Java Native Technlogy, GPS, Bluetooth, Portable Printer, Google Map V2, Rest Api 2,JSON, SQLite,Php Webservice, Oracle Database,PL/SQL

2. Meter Reading Quality Control Application using Android Java Native Technlogy, GPS, Google Map V2, Rest Api 2,JSON, SQLite, Php Webservice, Oracle Database, PLSQL

3.Water Qualtiy Application:

getting water sampling from customer and network in the field

using Android Java Native Technlogy, GPSGoogle Map V2, Rest Api 2, SQLite, Php Webservice, Oracle Database

4. and others

- Web Base Application

1. Escrow Management using Oracle Apex Technology,Oracle PL/SQL,Jasper Report

2. Water Qualty using Oracle Apex Technology,Oracle PL/SQL

3. Billing and Payment Reconciliation using JqGrid,PHP Technology, Oracle PL/SQL

-ETC

1.Maintain SQL Server for attendance application.

2.Create ETL using PL/SQL ( thesis for my final test graduation)

2015 - now

Lecturer at Universitas Mercu Buana (over 5 years)

-part time

Mercu Buana University is considered to be one of the leading private universities of both Indonesia and its capital, the modern megalopolis of Jakarta.

In this university, I have got an opportunity to learn and share my knowledge that I've got from the industries to my student. this my subyects

a. Database Management System.

b. Algorithm and Programming.

c. Oracle PL/SQL

d. Android Mobile Programming.

e. Object Oriented Programming.

f. Data Structure And Algorithm.

2016 - 2019

Chairman of Employee Cooperative at Koperasi Karyawan Palyja (almost 3 years)

-part time

responsible for advancing the welfare of members by improving services in various fields including trade, savings and loans with transparent management

1996 - 1999

Information Technology Programmer at Media Indonesia Newspaper (almost 3 years)

As Clipper dbase Programmer involved developing

- System Distribution Newspaper

- System Customer Information

- System Analysis Newspaper

- System Payment

- Reporting

Some Aplications and Reports using Oracle Form Developer dan Oracle Report Developer

Contact this candidate