Desktop Support Engineer

Chanchal Kumar Kharia

Mobile: +91-982*******

Email:********.******@*****.***

Linkedin Profile: www.linkedin.com/in/chaanchal-kumar-6027a54b

Total IT Exp - 12+yr

Date of Birth - 17/12/1980

Passport No. - G8701340

CAREER OBJECTIVE:

To obtain a challenging and responsible position in a professionally managed organization, where I can contribute to the growth of the organization by utilizing my skills and hard work and further enhance my professional skills

PROFESSIONAL SYNOPSIS

A dynamic professional with 12+ years of rich experience in System Admin, Linux Admin, Windows Support, Network Engineer, Technical Support, Network Support, Voice and Data support (VOIP)

1 year experience on AWS Cloud, EKS, Kubernetes, Terraform, Ansible, Git, Github, Jenking and other DevOps Tools.

I have worked with top Financial/Research Organizations, Trading firms (Equity, Commodities, Option and futures trading/ hedge fund). Supported applications like Stellar, TT, CQG, TTNextGen (Trading Technology), Reuters, Bloomberg etc.

Technical Tools and Software:

• Operating System:

Linux (AWS, RHEL, Ubuntu), Unix, Microsoft Window

• Cloud Computing Technology:

Amazon Web Services (AWS), Google Cloud (GCP)

• Networking Technology:

LAN/ WAN/ MPLS/ CISCO/ SWITCHING/ROUTING/FIREWALL

Site to Site VPN, Security, NAT, Subnetting

Networking:

Hardware Support:

Desktop Support:

Maintenance, Installation and Upgrading of networking equipment

Network Monitoring, System Performance and Troubleshooting, Desktop Support, User Support

• Container Technology & Management:

Kubernetes, Docker, EKS

• Data Base:

MySql, SQL, MongoDB

• Configuration Management Tool:

Ansible

• Languages:

Python, YAML, JSON, BASH

• Web Technologies:

Web services, HTML, XML, Apache tomcat, Nginx

• Provisioning Tool:

Terraform

Other Skills:

OPENSTACK

HYBRID CLOUD

DNS/DHCP

STORAGE/NAS

CISCO/ARISTA

NOC ENGINEER

SWITCHING ROUTING

FIREWALL (NGFW)

VOIP

SIP

RACK SERVERS

NETWORK SECURITY

ANTIVIRUS

SERVER

OFFICE 365 ADMIN

SOFTWARE LICENSING

NETWORK SUPPORT

TT/STELLAR

REUTERS

BLOOMBERG

DATA SECURITY AND BACKUP

DESKTOP SUPPORT

Projects:

-Created a Kubernetes cluster using AWS EKS Service and Deployed WebApp on it.

OCCUPATIONAL CONTOUR

Organization : Kirana King Retail Network Pvt Ltd.

Designation – DGM - IT

Duration : From 9th April 2019 to Continue

-Network Management and Troubleshooting.

-Managing and troubleshooting Linux and Windows servers and machines.

-Firewall configuration, policy assigning, VPN configuration

-Managing Antivirus Business Solution, Sophos firewall to secure network, Microsoft 365 Services.

-It’s a Retail company having 60 outlets and a corporate office, so providing support, connectivity, security, data backup.

-Managing IT Team.

-IT Procurement, implementation etc.

Organization : Xion Multiventures Pvt Ltd. (ARB Trading Group), Gurgaon

Designation – IT Manager

Duration : From Feb 2015 to 8th April 2019

Responsibilities :

•Company working in proprietary trading/ option trading in different international markets ie Brazil, UK, US, Europe, products – Commodities, Sugar market, Cattle market, Currency trading etc. Giving support to traders, Trading software (TT/ Stellar/ CQG) installing /troubleshooting.

•Monitoring and troubleshooting TT SERVERS/ STELLAR RVRD Servers, Backup devises.

•Monitoring high performance international links from Gurgaon to London and different lease lines, Firewall, Cisco and Arista routers and switches.

•Co-operation with international IT teams, Stock Exchange guys to check if there is no issue in trading.

•Talk to risk guys for trade cancellation.

•In case of network fail, talk to exchange to pull or cancel the orders.

OCCUPATIONAL CONTOUR

Organization : Dr. IT Planet. Ltd. (Domestic Call Centre of IDEA/Airtel/Reliance/TATA Jaipur) Telecom industry.

Job Profile : Network Support Engineer.

Duration : from Feb 2013 to Jan 2015

Responsibility

•VOIP, SIP, Dialer, Nortel, Corel Support and troubleshooting.

•Manage and handling Many Departments likes Finance, Sales, Technical, HR, It and many others.

•Generating monthly progress reports to the Head of the Department.

•Setup/Monitoring structured network (I/O punching, Cabling, Server Room Setup, Rack Installation, UPS installation, Software installation, Windows Server installation, Linux Server installation etc.

•Providing all Computer Hardware and Networking Solutions.

•Windows/ Linux server setup and troubleshooting.

•Backup and recovery. Remote Desktop utilities (NetOp, VNC etc.)

Organization : Futures First Info Services Pvt Ltd, Jaipur (Rajasthan/India)

Designation : IT Officer

Duration : From Dec. 2008 to Dec 2011

Responsibilities :

•Company working in different international markets and deals in different products such as FTSE, Eurodollar, Gilts, Short Sterling, Bunds, GBP, Oil, Hedge Funds etc. to ensure connectivity from User end to Exchange with low latency and no downtime.

•To check Network and hardware performances time to time to maintain high performance with low latency.

•Monitoring/ Managing and troubleshooting a Structured Network of more then150 HP Desktop machines, 70 HP workstations and 6 HP DL G6 Servers, Cisco 2811, 1814 Series router, Catalyst 3750 Series manageable Switch, 8 port KVM Switch and Arista Switch.

•Monitoring and troubleshooting TT SERVERS/ STELLAR RVRD Servers, Backup devises.

•Managing and Monitoring high performance international links such as P2P from Jaipur to London and different lease lines, Firewall, Cisco and Arista routers and switches.

•Co-operation with international IT teams, Stock Exchange guys to check if there is no issue in trading.

•Talk to risk guys for trade cancellation.

•In case of network fail, talk to exchange to pull or cancel the orders.

Organization : GVK EXPRESS WAY, Ajmer Road, Jaipur (Rajasthan/India)

Job Profile : Tech Support Engineer

Duration : from Aug 2007 to Nov 2008

Responsibility : Computer Hardware and Networking Engineer for Desktop Support.

PROFESSIONAL CERTIFICATIONS

•Red Hat Certified Engineer 5.0.

•RedhatOpenstack (Cloud computing)

•MCP Exchange Server 2003

•CCNA (Training)

•Trainings - Ansible, Terraform, EKS, Openstack, AWS, Hybric Cloud

EDUCATIONAL QUALIFICATION:

MCA from Jaipur National University, Jaipur

1 yr Diploma in Computer Application and Data Processing from ITI, Banipark Jaipur

Bachelor of Arts, Rajasthan University Jaipur in the year 2002

Sr. Secondary from Rajasthan Board.

Secondary from Rajasthan Board.

PERSONAL PROFILE:

Date of Birth : December 17, 1980

Gender : Male

Marital Status : Married

Languages Known : English, Hindi

Permanent Resident : Plot No. 10, Green town, DadiKaPhatak, Jhotwara, Jaipur

Phone No. : +91-982*******

I hereby declare that the above written particulars are true to the best of my knowledge and belief. References can be provided as per requirement.

Place: Jaipur (Rajasthan/India) (Chanchal Kumar)

Date:

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