Office Assistant Sales

Jun Liu

New York, NY 347-***-****

**********@*****.*** https://www.linkedin.com/in/jun-liu-8b0289120/ Work History

Nexelus

Software Support Analyst, July 2016 - March 2020

● Tier 3 Support and main hotline contact for the SaaS web based (cloud) ERP subledger.

● Troubleshooted issues with clients to ensure that all incidents are resolved quickly and efficiently.

● Conducted weekly internal Support meetings with the Consulting, Dev, and QA teams.

● Utilized SQL to analyze client databases and communicate findings to end users.

● Developed custom database reporting tools as requested by clients.

● Coordinated with third party API tools to resolve integration issues (Sizmek, TradeDesk, Google Ads/Adwords, DCM/Doubleclick Manager).

● Regularly Programs: SQL Server Management Studio, SQL Server Profiler, JIRA, Microsoft Office Suite (Teams, Outlook, Excel), Crystal Reports, Microsoft Dynamics GP, Quickbooks Online

Uniqlo

Retail Associate, June 2015 - May 2016

● Provided friendly customer service and assistance.

● Cordially resolved customer complaints and prevented escalations.

● Maintained working knowledge of product information and store policy.

● Completed customer transactions in a timely and efficient manner.

● Maintained a high standard of tidiness and organization on the sales floor.

● Reported all missing SKUs and made sure that all products are represented on the sales floor. Chinese-American Planning Council

PT Office Assistant (Summer), January 2013 - September 2015

● Organized and filed office paperwork, such as company invoices and petty cash requests.

● Recorded payroll information and time sheets in Microsoft Excel.

● Maintained correspondence between departments, employees, and managers through fax, telephone, and email in a professional manner.

● Repaired internet connectivity problems and other technical issues within the office.

● Installed and continually updated software used within the office. Education

City University of New York (CUNY) Baruch College, Zicklin School of Business Bachelor of Business Administration

Computer Information Systems (CIS) Major

GPA: 3.633

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