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Customer Care Engineer

Location:
Surat Nagar, Seti, India
Posted:
December 13, 2020

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Resume:

Summary of Qualifications

• More than *+ Years of IT experience in design, development and testing of Client-Server, Web Applications using Java/J2EE Technologies.

• Experience in SDLC that includes Requirements Analysis, Design, Coding, Testing, Implementation, Maintenance with methodologies like Waterfall Model and Agile Methodology.

• Experience in design and development of web-based applications using Java, J2EE, Servlets, JSP, JSTL, Spring, Spring Batch, Springboot, Hibernate, XML, Web services, Microservices, JDBC and SQL.

• Expertise on Core Java Technologies like Multithreading, Collections and Exception handling mechanism.

• Experience in Front-end technology like Angular 8, Typescript.

• Experience in client-side Technologies such as HTML, CSS, JavaScript and Jquery, AJAX, JSON.

• Experience in creating test cases using JUnit.

• Strong knowledge on databases like MySQL, Oracle.

• Experience in Configuration Tools like SVN, GIT, Perforce.

• Experience in application servers like Tomcat, JBOSS.

• Proficiency with Data Structures and Algorithms (OS Algorithms, Disk Scheduling Algorithm)

• Knowledge of Socket Programming.

Professional Experience

Software Engineer I A at Bank of America – Gandhinagar, Gujarat. (Dec-2019 to Current)

• Develop application using Springboot, hibernate, microservices, Angular 8 and Oracle.

• Design, develop, implement, and maintain java application phases, code, and software.

• Involved in knowledge sharing activities, log tracing and query solving.

• Strong attention to detail with the ability to identify errors and make adjustments in a testing environment. Java Developer at Finlogic Technologies India Pvt. Ltd. (NJ India Invest Pvt. Ltd.) – Surat, Gujarat. (Jan-2018 to Dec-2019)

• Developed application using J2ee, Jsp, Servlet, Spring MVC, hibernate, MySQL and Oracle.

• Worked on time-based job scheduler (Cron jobs).

• Worked on iText pdf, DHTML report and Jasper Report.

• Optimized query for better performance.

Projects

1. NJ Loan

• The main purpose of this project is to provide a loan to our clients and partners based on those securities, shares and bonds.

• To manage clients and partners loan details.

• Tie up with Bajaj Finance and Indiabulls to process loan application and provide a loan.

• Different Types of loan like Loan Against Securities, Personal Loan, Home Loan etc. 2. Onlinetrading

• B2C Project of NJ group which used by Clients of NJ to perform trading, mutual fund, loans etc. related activities.

• Having capital market segment which include online trading, fund transfer & withdrawal request etc.

• Client trading reports like Ledger Summery, Holding, Profit Loss, Status of fund transfer & withdrawal request etc. 3. Contact Center Desktop Technology

• Purpose of this system to solve customer’s query.

• This system used by Bank of America’s customer care executives.

• It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. 4. Merchant Enhancement Loyalty

• The objective of MEL initiative is to provide capability to agent to refer the Available and Activated offers and transaction details.

• To build successful merchant loyalty program and provide services and offers to meet the unique needs of the customer. Education

Master of Computer Application

Passed with 8.03 CGPA from Uka Tarsadia University (2014 - 2017) Bachelor of Computer Application

Passed with 6.67 CGPA from Veer Narmad South Gujarat University (2011 - 2014) 12th Higher Secondary School Certificate

Passed with 71% from Gujarat Secondary and High Secondary Education Board (2010 - 2011) Navnitkumar Paghadal Mo. +91-972*******

Software Engineer I A at Bank of America Email: adinik@r.postjobfree.com Achievements

• Secured 1 rank in M.C.A. Sem - 1, Sem - 2 and Sem – 6.

• Secured 1 rank in web designing competition at SRIMCA.

• Secured 1 rank in JAVA programming State level competition at CMPICA, CHARUSAT University, Changa.

• Secured 2 rank in Quick Page (Dynamic Website) State level competition at Parul University, Baroda.

• Secured 2 rank in documentary movie at SRIMCA.

• Secured 1 rank in Web Designing State level competition at Ahmedabad University. Personal Details

Date of Birth 10-July-1994

Gender Male

Language Known English, Hindi, Gujarati

Marital Status Married

Address B-104, Kanam Residency, Kudasan, Gandhinagar - 382421



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